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Expedia

2.0

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Expedia Reviews Summary

Expedia's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from poor customer service and issues with booking accuracy. Many customers report difficulties in reaching live support, leading to frustrations over incorrect reservations, unexpected charges, and inadequate responses to cancellations. While some users appreciate the variety of options available through the platform, the overall sentiment reflects a lack of trust due to perceived unethical practices and inadequate support during critical situations. This feedback suggests a pressing need for Expedia to enhance its customer service responsiveness and transparency to rebuild consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
309
value
284
shipping
103
returns
190
quality
240

We monitor reviews for authenticity

Sri Lanka
7 reviews
2 helpful votes
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Innovative items
February 6, 2017

Thank you for your valuable service. Very reasonable priced items. Compared your prices with open market, yours very cheap

Date of experience: February 6, 2017
Austria
5 reviews
23 helpful votes
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Not the cheapest prices
January 31, 2017

I just feel like someone has to say this. Sure, expedia makes it easy to find what seems like the cheapest prices, but if you really want to pay less, you have to look around and see cheaper ways to fly to a place.

Date of experience: January 31, 2017
India
2 reviews
13 helpful votes
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Always PERFECT
January 31, 2017

I've used it quite many times over the past few years and as far as I can remember Ihave never had any problems at all. Absolutey legit!

Date of experience: January 30, 2017
India
1 review
0 helpful votes
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Feedback for nicky
January 31, 2017

Very helpful. She was so calm and got me a very good deal. Thanks in ton. May good bless her. Asset to the company and management. Definetly call her in future to schedule my family trip.

Date of experience: January 30, 2017
Tennessee
38 reviews
75 helpful votes
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Dissatisfied
January 31, 2017

I signed up on this site for flight deals and I constantly get emails advertising hotel deals, which I am not interested in and never asked for. Seems that's the only deal they can come up with. I do not like this site at all. Never seem to be concerned that I signed up for one thing-flights.

Date of experience: January 30, 2017
South Carolina
1 review
1 helpful vote
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I have been a customer of VRBO.com for 5 years. Since Expedia acquired VRBO and it's affiliated companies, they have really shafted customers and Renters.
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For example, every guest must pay online.
NO checks allowed or they threaten to shut down your property listings.
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They are in my opinion GREEDY, because every Rental now has a 9% "Service Fee" added, which is just done to add profits for Expedia (the parent company).
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Additionally, by forcing online payments, bank fees are 2.5%
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In summary squeezing the little person, by adding an 11.5% profit to the company on every rental, is totally unacceptable, and forces the price of the rentals down from prior years when there was no service fee.
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This is my own personal opinion. I believe in America freedom of speech is still allowed.
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Add Expedia, they rule with an iron fist, threaten customers, and have change their pricing model to do nothing but increase their stock price which is going down.
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You have been warned, so please think about doing business with Expedia and they're affiliated companies carefully!
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Buyer be aware - they don't care about customers, travelers or even their employees!

Date of experience: January 28, 2017
Nevada
4 reviews
0 helpful votes
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Travel one stop shop
January 29, 2017

The absolute best Travel one stop shop. Deals are always present and even emailed to you based on your favorite destinations.

Date of experience: January 28, 2017
California
1 review
2 helpful votes
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Reward program
January 27, 2017

I will close my expedia account. I used for over 5 year and I did not get any advantage. The reward program is a scam. Ciro Trombetta Member ID: *******124

Date of experience: January 27, 2017
Australia
3 reviews
7 helpful votes
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Re routed my flights without even my knowledge or approval.
Refused to rectify. 4 hours on phone to the. Disgusting

Date of experience: January 27, 2017
New York
10 reviews
25 helpful votes
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After deterioration of service with one of their competitors, we switched to Expedia last year. The online experience is no better (can sometimes be tricky to navigate) and you may need to contact customer service for complicated travel arrangements. When we have done that, we've had unfailingly positive experiences with their reps - all very helpful and very polite.

Date of experience: January 23, 2017
Pennsylvania
1 review
2 helpful votes
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On itinerary **************
=============================================
Eight hours after I booked a hotel, $70, at New Orleans, LA, I found through a mobile site at priceline.com a lower quote for the same hotel exactly on the same stay date. Then I filed an application for price match. Their CS were not willing to look at the fact, and just say their price quote is lowest one, so it is of totally useless to argue. Absolutely I don't recommend this online company. They are lying and are not trustable. I recommend you to use priceline mobile site, perhaps you would find really low price for hotel.

Date of experience: January 22, 2017
Canada
4 reviews
8 helpful votes
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Great Price Engine
January 21, 2017

I can always trust Expedia to provide the best pricing for any travel I do. I recently booked an all inclusive to Mexico and the whole process was very easy.

Date of experience: January 21, 2017
Minnesota
5 reviews
1 helpful vote
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Great for trips
January 11, 2017

Love that I can find packaged deals on Expedia, it makes planning a getaway easy based on where you want to go.

Date of experience: January 10, 2017
Virginia
5 reviews
10 helpful votes
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I had a couple of cancellations recently with Expedia and they are pretty useless to try to rebook a canceled flight. My advice is book directly with the airlines.

Date of experience: January 7, 2017
Iowa
6 reviews
1 helpful vote
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Good pricing
January 8, 2017

I've used Expedia several times when out of town and I need to unexpectedly find a hotel. Good variety of choices and good deals.

Date of experience: January 7, 2017
GB
1 review
1 helpful vote
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I booked a hotel in Phuket costing over £6500 and on the confirmation email it stated all local taxes were included. I was advised by one of their competitors to get confirmation that the taxes which are 20%, were indeed included in the price. I rang their number, which was difficult to find, and spoke to a lady in Bangalore so difficult to understand. She told me the taxes we not included I waited 10 mins on the phone and she never came back. This sort of trading is very bad, if I had gone to the hotel and they asked me for another £1000 I would have been very annoyed.

Date of experience: January 2, 2017
Illinois
5 reviews
3 helpful votes
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I really love Expedia's user interface and choices that i get, when searching a range of options.

Their site speed is little slow but you can easily forget about it when you see their features.

Date of experience: January 1, 2017
Florida
3 reviews
1 helpful vote
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My Miami return visit
December 30, 2016

Good booking for overnight but hotelmanager refused to honor agreement, "not their booking"was stated. Totally upset us, "had you booked thru us..."

Date of experience: December 29, 2016
California
2 reviews
5 helpful votes
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Trip was Perfect
December 28, 2016

Earlier this year, my family and I made a round-trip from S. E. Asia to the U.S. I had originally booked with Cheapoair and had a horrible experience. Lacking faith in Cheapoair's competence to do their job, I cancelled the tickets and booked with Expedia (starting with hipmunk.com). With Expedia, every part of the trip went smoothly and the phone app worked well. I would definitely recommend Expedia.

Date of experience: December 27, 2016
Georgia
11 reviews
21 helpful votes
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No
December 22, 2016

They and Orbitz were at least initially owned by the airlines themselves, and so they are the worst sites to get discounts. Or refunds. Go to the airline site directly, for the best deals.

Date of experience: December 22, 2016