ExpediaReviews 1,609

Got some decent (but not crazy good) deals, and liked that it was pretty easy to book, so I used Expedia.com for years. Then they suddenly started spamming me with 3 or more emails every day. I tried to used the "one a week" option in their subscriptions, but it didn't work, so I tried to unsubscribe, and still no help, so I contacted support via their web-page form and didn't even get a response. So, I've had to blacklist them, and need to advise you to avoid using this company as they care little for their customers.

The point is don't get up! These people working for Expedia are from some God-forgotten country are most probably PAID to wear you down so that you give up in the end. I was on the phone with them for FIVE hours trying to claim a credit. They put me on hold 9 times. In the meanwhile, I cooked dinner, took a shower and answered their $#*!ed question from time to time. First off, they tried to tell me that my credit had expired. Tough $#*!! I had already called the airlines and they confirmed I had 5 more months to go. Well, that didn't work out very well for Expedia now, did it? So they put me on hold for another hour and then they magically "found" that the credit was indeed, still available. OK, now let's move on to the next step: booking a new flight. I have already found the ticket, they found one 200 dollars more expensive and then they said "now we're adding your credit"... and it ended up with the price I have found! At this point, my husband snapped and asked them how many idiots do they deal with on a daily basis just to make sure they already had their number since apparently our IQ was unexpectedly high for them. They finally agreed that there was a cheaper price and applied my credit to that one.

I found out it's actually just as cheap to book directly with the hotel/airline company if you're shrewd enough. I'm also filing a report with BBB. The more we notify the right agencies, the more chances these useless $#*!s will eventually succumb to their stupidity and greed. Good luck!

We've used Expedia several times, but it's when there's a problem that you really get to find out how good they are. We experienced that problem a couple of weeks ago. A week before we were due to head off to Rome, my husband was hospitalised and given the diagnosis of MS. Although he was well enough to come home a few days before we were due to travel we knew he wasn't well enough to travel, and the GP confirmed that. I called Expedia the day the GP advised us not to travel, 3 days before we were due to leave. The customer service rep was kind, patient, advised us what refunds we were due (100% of the hotel costs, nothing from the flights) and gave us the airline's telephone number to contact them. I then asked about cancelling our prebooked taxi transfer which he dealt with but again confirmed there would be no refund payable. I asked if he could confirm that by email for insurance purposes, and he asked me to stay on the line while he did that. Something happened while I was holding and I got cut off. I suspected he had cut me off so he didn't need to do the email, and so I then got onto the travel insurers. After that call I got a 'missed call' notification, as the Expedia rep had tried to call back to let me know he had emailed. Can't complain at that, I think that's excellent customer service. OK, no refund from the airline or the taxi transfer, but that was in the small print, nothing I didn't already know. To be honest, I was pleasantly surprised to get anything back. Fingers crossed customer service is just as good with the travel insurance!

Yikes! I sent two questions about my reservation and only one was answered and when I followed up on the second one I received a remarkably condescending response. Holy smokes! I was only asking for information regarding my reservation, not even attempting to make any changes or anything. The snarky response was completely uncalled for. I have used Expedia for 15 years and this is the first time Ive had any communication with customer service. I will never book through Expedia or any affiliates again. There is something seriously wrong with the customer service reps.

Great savings no doubt! But customer service is non existent! Good luck trying to call them to confirm anything. There was one time when I was overcharged for a room and tried to call them. Waited for half an hour to speak to an agent. When finally got through I realized that agent did not understand basic English and all she could do is read from the script with a terrible accent. Asked for another agent - same story. After my 6th try (4 hours later) finally got to someone who could actually understand what I was saying and my issue was resolved. Very frustrating experience!

After 3 years as vacation rental property owners, Expedia has almost destroyed our rental business. They bought HomeAway/VRBO and immediately instituted a booking fee... or coerced the Homeaway founder to do so immediately prior to the sale. They changed the analytics so that properties that once were extremely successful, like ours, are no longer so. We are seriously considering selling our property as a result.
PLEASE DO NOT USE EXPEDIA for ANYTHING... They have callously destroyed people's rental businesses. Check out the Homeaway/VRBO reviews on line, if in doubt. Watch for a class action to come against Expedia.

I bought the vacation waiver for 4 people. I read the fine print where they said they would refund the money for any reason. On the day of the trip, one person in my party got sick. We called to cancel 1 hour before the flight was supposed to take off. Expedia then informed us that we only have the credit for the flights. Then, in order to rebook the flights we would have to pay a rebooking fee first, then they will refund the rebooking. And you can only rebook through expedia. Of course, all the flights are now more expensive because you can't rebook through a package deal. So not only did I pay $44 more for the vacation waiver, I now have to pay $150 more per flight ticket to rebook as the cheapest available flight in a period of 1 year. The vacation waiver is completely useless. It's just one more way for Expedia to scam their customers for more money.

I love Expedia for the great navigation of the travel website. One of the first travel web sites that began with the Internet boom. Used it many times to secure package deals on family vacation and single travel trips. Booking hotels and rental cars is a breeze and they have it down. The only thing I do not like about the site that has everything is that they cater to certain companies that they would not cross a line with to find the better deals out there. Now there are many other travel web sites that have come into
Play to find cheaper deals with competitors. They use different airlines and hotel chains like trivago that you can compare prices and companies finding deals on your own. Hotwire is another one that has fantastic deals if you know what to look for, like secure a hotel deals that are only three stars and up. In the flight department for great deals, try Fareboom. I travel a lot and Expedia will always be there for me in a fix. I can always count on them to find a fair price and confirm reservations.

No travel website is perfect, but Expedia does a pretty good job. Their interface is easy, logging in with Facebook is easy, and earning rewards is easy. But most importantly, actually booking is easy. I like that Expedia accepts all forms of payment and makes it easy to book, unlike directly booking with many airline websites that reject foreign credit cards, don't accept American Express, or routinely flag purchases and cause problems.

Unless I'm booking travel within the US where I book with the airline or hotel directly, I always use Expedia and have never had a problem.

I have used Expedia to book tours in many countries and have never been disappointed. Whatever it is that Expedia and I have agreed upon has been exactly what I got. Their range of tours and more is very extensive making it a five star one stop shop.