ExpediaReviews 1,609

I had an absolutely HORRIBLE experience using Expedia. I have used them before for last minute cheap flights, but DO NOT USE IT if there is a possibility than the flight will need to be cancelled or you have an emergency. I had a family emergency which isn't stated in their list of emergences (death or doctor's severe illness). I had to re book my flight which I already paid almost $600 for. They made me pay an additional $200 to change it because I was going to miss one of the flights. I talked to 4 agents, 3 of which barely spoke English and did not understand what I was saying. I am usually very understanding with customer service but no matter how many times I said I wanted to just cancel the flight so I would get a credit (because I would be spending less) they kept pushing me to change the flight which would come out to a $200-300 fee even though they were saving seats on the flight that I was no longer going to be on. I cancelled it I do not want a future credit to use this service pay the little extra cost and book through the airlines, this service as so $#*!ty and wasted several hours on the phone arguing with them.

Expedia has the WORST customer service (if you can even call it that). Yes, even worse than your cable company! If you can find their phone number, after you wait on hold forever, you are connected to someone in another part of the world who barely speaks English. Their ability to complete BASIC tasks, like re-booking a flight takes FOREVER, and then they screw it up.

My wife and I had to make a change to one of our airline tickets purchased through Expedia. My wife spend 2 1/2 HOURS on the phone (and this was with a "supervisor"), just to have this simple change made. I was listening in, and could not for the life of me understand what the Expedia employee was doing on the other end of the phone. What could be taking so long?

In the end, Expedia assured my wife that everything was taken care of, and that she would be getting an email confirmation shortly. My wife didn't want to hang up the phone until she got the email, but Expedia told her that it could take up to an hour for the email to come through. So, she took that in good faith and hung up.

A few days later, when no email ever arrived, my wife called the airline. The airline told her that Expedia had CANCELLED her flight!

My wife was practically homicidal at this point. She spent another hour on the phone with Expedia, and we still do not have this situation resolved.

This company is a JOKE! Avoid using them at all costs.

First, I tried to book three tickets at the same time to the same destination. Their guarantee states 'Lowest Fare' and there are only seven tickets left at this price. I chose three seats as there were plenty left. After I hit 'Submit' it comes back saying the flight is sold out. I thought this had to be mistaken since there were seven seats left so I submitted again. In the meantime, my bank alerts are blowing up my phone saying thousands of dollars are pending to Expedia. I thought I was being hacked so I immediately closed my accounts. Then I found out that since the flight was from United, Expedia allows them to freeze any monies for 1-3 days for every attempt I made to re submit my flight request. No warnings - No authorization by me - Just took. Isn't that stealing for at least 1-3 days? So after several HOURS on hold, I was told by Expedia and United that they would not give me any consideration for any further flights and they were so sorry for my inconvenience. Now I have to wait 1-3 days to reschedule the flights since they have over $5000 of my moneys 'pending' which should be a crime. Meantime, what happens if flight prices go up? I have to eat it thanks to Expedia. What a crock...

We rent a car in Costa Rica for 11 days though Expedia. The email confirmation certified that I had only 177$left over to pay on a good price rental car.
First, we arrived and the car we asked for was not there, the guy wanted us to take a crapy car instead. And next HUGE fees were required added to the 177$ for a "insurance" they asked us more than 700$, telling us that it was indispensable and we won't find any other car available anyway. Of course we find an other car somewhere else in 5 min, where they told us the the 'insurance' fees were only optional.
So basically I paid for a service, that they weren't able to provide and that they lied about and now nobody want to give me my money back. You have to harass them but it's never the right person. So Expedia, tell me, do you think I'm stupid and trying to steal my money or are you just the most incompetent company on the planet?