ExpediaReviews 1,609

31 Aug 2016 I booked a room at boulevard hotel in Baku (9/17/2016- 9/20/2016) with expedia. The reservation was prepaid. When I arrived at the hotel after 17 days, the hotel manager said that we know that you have already paid to expedia but expedia hasn't paid us yet. After 13 hours waiting in lobby with very unconfortable condition as they were cleaning almost all the time and not such place to rest after your long night in airplaine; the manager Omar Zumot (+994 50 218 3069) wrote on my prepaid reservations paper that (Boulevard hotel refuse to give the gust the room because Expedia didn't pay Boulevard hotel the fee.). It was rainng in Baku and I took a taxi and went around and took three hours for me to get a room while I paid twice as much for a room much lower in quality which I had reserved

I rented a car through expedia for about 8 days. At the time of online payment, expedia offered travel protection package (for car rental only) and asked me to pay $72 out of the TOTAL price, which was $189 and change.
I got to Florida and went to the car rental place, only to find out the total price is different and I would have to pay extra to purchase full coverage. I decided to use my own insurance which I have for the car I own in NY, since that way I would avoid paying extra for rental car insurance. Then I called expedia to explain what happened, expecting a refund for the $72 that I had paid. The 1st representative said he has to speak to the car company and confirm. I was put on hold for over 30 minutes, and after the representative said he confirmed the information, I asked for the refund, and the call was disconnected.
I called again, and the 2nd representative tells me she has to confirm with the car company. AGAIN. I told her the previous agent already did that, but she told me there are no records of it on the itinerary notes and she has to confirm it. I was upset, but told her to call me back if the call is disconnected and provided her my number. I also asked if she could transfer me to a manager afterwards so I could officially file a grievance. She agreed. I was put on another hold for another 30 minutes. I finally hear back from her that she's confirmed the above information, and she transfers me to a manager.
The manager tells me he has to call the car company and confirm AGAIN. I was so frustrated at this point and flat out asked for the refund. He then tells me he must talk with the car company first. I was put on another hold for another 30 minutes. And he gets back to me saying I must fax some information to a different department. When I asked him what was the point of having me on hold 3 times if I have to fax it over to a different department, he kept telling me he already explained to me (when he hasnt explained crap) and acted as if I was the weird one. And the refund wasnt even guaranteed by this guy because he is not from the refund department.
I am warning you; call the car companies directly to reserve a car service. Do NOT do it through expedia.

If you are planning to make a claim through the Expedia Best Price Guarantee don't expect a positive outcome. I recently booked a car rental through Expedia and within 24 hours found a better rate for the same car on their own website. I submitted my Best Price Guarantee claim and sent Expedia the required screen grabs to support my claim. I promptly received and email indicating that my claim would be addressed withing 72 hours. Four days later (96 hours) I had still heard nothing from Expedia so I cancelled my car rental and re-booked at a lower rate. On the fifth day (two days after they promised to deal with my claim) Expedia finally responded and denied my claim because I had already cancelled my original booking. I wouldn't be surprised if Expedia uses this tactic to avoid other Best Price Guarantee claims. It is not worth my time to engage in a lengthy dispute with Expedia trying to get my $50 Best Price Guarantee credit.

Don't use Expedia unless you don't care about truthful information and your money! My daughter paid Expedia online for a car rental deposit expecting that a car was reserved for her at the airport upon her arrival only to find out that Expedia's information about the car rental company was incorrect. As such she had no car and spent over an hour on the phone trying to get her deposit back for Expedia's mistake - only to be told she couldn't have an immediate refund and Expedia said there would be a cancellation fee. Now she is out of state without a rental car and without her deposit for another one. Further, the rental car company that was misquoted by Expedia advised that she would have to get a refund from Expedia and not the rental car company. She then went to another rental car company at the airport and paid another deposit only to learn that they checked her credit and would not rent her a car as her score wasn't good enough for them so now she is out two deposits totalling over $400 and has no rental car in a city 1,300 miles away! Had I known I would have recommended she contact Enterprise Car Rental who will rent a car for $250 cash or debit card deposit without a credit check or credit card required. Expedia pretty much ruined her trip and left her stranded! Don't let them do that to you!

This proved to be a nightmare for me because I booked airline tickets at what I thought was a good price on Expedia website and had to go back on the site some days later only to find something called "my scratchpad" offering best guaranteed prices. It was misleading because it only applied if you saw it within 24 hours after you booked. Who knew. So i feel shafted at seeing it in my account and not being able to take advantage of the lower price. Lesson learned. It left a bitter taste in my mouth for the Expedia.com website.

This is my last experience with Expedia. There are plenty other airline services out there. Three days ago, I received an email from Expedia indicating that the first leg of a one stop trip that was already paid in full and confirmed, had been canceled. They indicated I should call Expedia if I did not make this cancellation, which I did not. I called Expedia and waited on the phone for 1+ hour to finally speak to someone Who could help me. They corrected the flight. However, the next day I received the same type of cancellation notice on the first portion of my airline travel ticket. I called again, and since it was late at night I asked to speak to a supervisor. It took 1+ hour to reach the supervisor and another 2 hours for him to try to help me. He reinstated the flight, but there was no confirmation email and no ticket number on the arrangements. I tried to cancel everything the next day because of my uncertainty and they charged me all cancellation fees. Basically I received $194 credit from two different airlines and Had to pay a $400 cancellation fee. Expedia took no responsibility for their overbooking error. I spent 5+ hours on the phone over 3 days. Time is money and they made no compensation at all. I will not return to their service. In addition the manager who I escalated to head no empathy at all and just read the policy without care, customer care should be called customer screwed.

Expedia caused a huge problem when I was grieving due to burrying my baby sister. They lied repeatedly, day after day. We had to exchange a ticket, meaning cancel one and buy another with a different departure location. They made promise after promise about refunding the money. They lied, they put you on hold for very long periods of time. They are the worst experience I have ever had making reservations. They charged substancially more then I would have paid if I just called the airline. I will never use this service again. I was warned before booking the flight, but I did not listen. I wish I had.

Just look at the horrible stories and horrendous reviews; why would you take the chance with this company. Any good reviews must have been done by their own employees. I spent almost 2 hours on the phone to make a name change for an airline ticket. The airline would not do it because it was booked thru Expedia. Their people that answer the phones are all over the world and hardly speak English. The hold times, the transfers, the disconnects, and the person that just decides to leave you and never come back. The transfer that can't hear you after you've been thru 20 minutes of waiting. No one cares! I finally got one guy to make the name change and call me when it was done. They lie to you, they have fake names, and they are truly incompetent and have improper training. Don't believe me; just look at their horrible reviews.

All additional fraud cases, please report to *******@expedia.com. He doesn't care but if enough cases reported, Expedia will get fined & If you do have evidence, Dara Khosrowshahi will hopefully end up in prison setting an example for other organizations who also deceive customers to obtain financial gain.
Fraud carries a prison sentence.
My case:-
9/8/16 hotel book through Expedia uk at London Kings Cross (central London) in order to easily catch the Eurostar train to Paris early in the morning.
Hours before traveling, Expedia emails that "they have made a mistake and the hotel address is not central London but Harrow"(13 miles from where I booked)
Customer wronged in 4 different ways:
1) charged for a hotel not booked & refused a refund!
2) left stranded without a hotel!
3) wasted 5 hours & £££ on telephone calls Expedia, on the day of traveling!
4) lied to over the phone!
Expedia refuses to answer all written communication & requests to right this wrong.
When talking to their custmer service, do record all conversations (all mobiles can do do)!, as their representatives lie & say one thing over the phone and deny it in writing.
Expedia have committed fraud & deserved to be fined by the relevant authorities & their CEO imprisoned.