ExpediaReviews 1,609

Absolute worst customer service experience. Lengthy wait times and CSR's that repeat the same script each time I eventually get through. THEN the CSR's actually get defensive and try to make it seem that I'm the one with the issue when their website doesn't reflect the correct information and I'm told that the information I'm looking for is on another computer system that only THEY can see! How is that effective for the customer?

I reserved a car rental through Expedia only to reach the location on the confirmation and it was closed. I paid $25 to return to the airport to a new "pick up" location. I then had to re tell my story to 3 different Expedia representatives till I finally spoke to someone who can assist me and he offered me a refund for the over charge because my location changed and it still hasn't been processed. Call after call to different people on the phone and no one can help because nothing is logged in my itinerary. HORRIBLE.

Expedia - BEWARE! We made an initial booking which we made changes to, which resulted in a reduction in the price of our holiday which was agreed with Expedia verbally & then confirmed in email - 5 x times! Expedia still charged our credit card for the higher amount even through they sent us email confirmation of the revised, lower price. For weeks we have now been chasing - time & time again & getting the run around no end! They are stating that the email confirmation, all 5 of the confirmation emails, are a "Display Error" & incorrect. Buyer beware - this company seemingly charges whatever they want & then tries to make it so difficult hoping you will go away because it's all too hard! Book direct - don't use Expedia!

Do not ever book with them. Horrible customer service.be prepared to hold for hours. And be prepared to never receive call backs. All we did was book a hotel on their site which stated we had free breakfast.our confirmation did not state that
Trying to get them to honor the free breakfast was a nightmare.
First woman named lynn a customer service supervisor ( what a joke.) told us that she contacted the hotel and we were all set. This was after an hour of being on the phone with her while she " spoke to corporate ", etc. She said we would receive a new confirmation confirming the breakfast in a few days. 5 days went by and nothing. I called them

Was on hold for 45 minutes for a supervisor who advised me that lynn did not add the breakfast on. She lied to us to get rid of us. how can they get away doing this to their customers?!?! After I was told this by a girl in cs she said she would help me
I made sure to give her my callback number in case we got disconnected. An hour holding while she did God knows what on the other end, we got disconnected or rather, she hung up on me.and... guess what. Never called back. Totally ridiculous and a waste of time dealing with their incompetent company. Don't do it, if you are booking a hotel, book through the hotel even if it's a little more money it will save you so much time and aggravation. What a joke of a company.

It takes awhile for your order to come from China. But, once you get it you will love
Their clothes. At least the things I ordered are beautiful fit true to size, and the price is right! I am 5' 6", 175,38DD. I ordered an XXL and the items are a little too big for me. Should had got a XL. But, can fix it easy because I sew.
Just be patient your order will come. All three so far a made very well especially the swim suite. Love it!

Sharon

Terrible customer service. My wife accidentally booked my infant son his own seat on a flight. I called in to cancel the ticket, add baby on lap, they told me it will take 72 hours as they have to contact the airline first. No response from them after 72 hours, I spent no less then another 5-6 30+ min calls in the next month trying to get a resolution. What they managed to "achieve" was to send a 1 sentence email after all of this basically saying they can't do anything.

I booked a hotel for my friends Bachelorette party in Vegas. It was originally booked under my name but I couldn't make it so I attempted to change the name on the reservation through Expedia. My first attempt was a month before the trip. I very clearly said and spelled the persons name. Everything seemed ok until I checked my reservation. The name was spelt completely wrong. So I called again. This time the person didn't know how to do it and told me to call back later. So I did, this time I got told to call back in 2 hours. Now I noticed on my reservation that my room type has randomly been changed from two queen beds to one king. So I called again to make the changes I need. I spell the persons name very very clearly and tell the employee to switch our rooms back to two queen beds. All seemed well until my friends go to check in. Their is only one room under the name when I reserved and paid for two. Turns out the persons on the phone didn't correct the name on both rooms. So I call Expedia again, incredibly annoyed at this point. My friends are in vegas, unable to check in, and the guy says "unfortunately, there is nothing I can do, our system is down." I lost it, and I have never in my life yelled at anyone.
So my friends had to scramble and thankfully the hotel was able to help them. I wouldn't be surprised if they get a lot of people who have problems with Expedia.
Worst service ever!

Made reservation thru Expedia... confirmation number... prepaid three rooms in Hampton Inn for two days. One week later had to cancel one room. Got a refund promptly for that room. Got a new itinery showing three rooms reserved and one cancelled. Great! Showed up at hotel, they only had one room. Said this happens all the time with Expedia. Called the customer service, said it would be a two hour wait. It wasn't but when they answered it was somewhere in Asia... could barely understand them. Said they called hotel and fixed everything. I checked and hotel still. Only had one room. I called again and at least got a refund of other room... and got another hotel for the second room. NEVER NEVER BOOK THRU EXPEDIA DVEN IF YOU HAVE CONFIRMATION NUMBER!

I booked a suite through Expedia for a business trip that I am going on in May and right off the bat they asked for a security deposit of $300. I thought it was a little odd because they wanted to hold onto it for 2 months prior to my stay. I tried calling and emailing ''N2N Suites - Heart of the City - Downtown'' Suite multiple times and received no response back for a MONTH. I then reached out to Expedia to explain how sketchy I felt about this booking and asked for a refund. They then told me the only way they could refund me is they have to reach N2N Suites to obtain approval for this.

The thing is they keep calling the numbers and email that was provided to me and obviously received no answer. I keep asking them what happens if they never contact you and they always give me the same answer. We can' refund you until we speak to them. Talk about the definition of insanity... doing something over and over again expecting a different result.

One of the representatives I talked to got frustrated that I wanted a different answer and he told me to go the accommodation the day of and then see what happens? Then I said the last thing that I want to do is try and see if I can get into my suite after no response on their end for 2 months the day I arrive in Toronto for business. I went ahead and booked another accommodation because clearly Expedia is not doing anything about this and I have to figure this out myself.

I may lose out on $200 but I wanted to WARN others who are traveling to Toronto be weary booking with N2N Suites - Heart of the City - Downtown Suite. Just even read the reviews the reviews on Expedia... https://goo.gl/7chbL3

It was a costly mistake but next time I will book a real hotel directly rather than booking through Expedia.

Horrible Experience! DO NOT EVER use Expedia or Enterprise car rental. Both companies are a joke and do not care about their customers. I reserved a full size car and when I went to pick up Enterprise did not have a car for me. They gave me a compact piece of crap car. They sent me to the airport 30 minutes away and said they would exchange it for me. Once I got there I was told they do not exchange cars. I got on the phone with both Expedia and Enterprise and they were both worthless and did not care about helping me. It was the most frustrating and horrible experience I have ever had with any company. Do yourself a favor and DO NOT EVER book through Expedia or use Enterprise.

The Expedia site failed to book my flight twice while I was in the booking process within the last 1-2 hours today. Even though the site failed to book, I have two pending charges amounting to over $1100. 00 on my credit card from the airline. I cannot use my credit card to successfully book until the funds are released, so I called Expedia's CS department and they were not willing to help, and tried to give me excuses about "the prices were being updated" and that's why the system failed. I refreshed my search and the prices were exactly the same. Additionally, I was given conflicting information about how long it would take for the charges on my card to be released. I told them I still need to book this flight and my concern is that when the funds are released and I try to book, the prices will have gone up and I would have to pay more because of their website error. I should not have to face consequences because their website failed. No one would provide any kind of help or benefit for the inconvenience I am facing (i. E. like guaranteeing me the current price of the ticket when my funds are released, or giving me a voucher or discount), so I will be taking my business elsewhere from now on. I have purchased many trips via Expedia and always recommended it to my friends, but not anymore!

I like the fact that they have great all inclusive packages, but I found it every upsetting that they don't put the correct or closest airport when you book your deal. I was traveling to DR for the 1st time ever and selected a resort in Romanda not knowing it wasn't in the vicinity of Punta Cana and had to pay additional travel fee from and to the airport which could of been easily avoid had their recommend resorts fell under the airport I choose first.

Used Expedia to book a hotel for one night in Philadelphia. I have been buried in junk emails from them since. Sometimes 2 or 3 a day. Suggestions for what to do, requests to review my stay etc. etc.

I can find no unsubsubscribe button anywhere on any of the emails. Finally added them to my blocked sender list and sent them a really nasty email asking to have all of my information removed from their system. Will see how they handle that.

If you book with Expedia, make sure your itinerary is 100% finalized because calling them to make changes is a nightmare. The wait is usually 30-60 minutes and their agents are full of $#*!. Was trying to get on a later connecting flight in the States so I could leave the airport to explore. Their agent asked if I have a US Visa but with a Canadian passport, you don't need one. I was told the regulations changed this year and the agent was basically arguing with me that I cannot pass customs without a Visa when I legit just came back from the States last weekend using only my Canadian passport. This is just one of my many terrible experiences. Last time my flight was cancelled too and Expedia didn't even put me back on another flight and I had to call several times to solve the issue. Bottom line, their services are crap but hey they're cheap.

I have been using Expedia for a number of years and have always been happy to sing their praises. We have previously been refunded under the Price Match Guarantee with no quibble and even been compensated for a description error on their website. How things have changed!

I have recently spent thousands of pounds with them and before I went away I checked the price of the hotels we paid for upfront to find that the price had reduced for 2 of them. The total difference was only £179 but I put in the claim, which now includes uploading screenshots of the new website. I actually sent them a screen shot of their own website showing the new price.

Even though I was told I would be contacted within 48 hours this did not happen and when I chased this up I was told my claim was invalid. Due to the principal of this I have since spend hours on the phone, sent emails including one to an escalation team that turned out to be the same customer services department I have been dealing with and promised numerous calls back. Needless to say that this is ongoing.

Due to my experience and the experience of the other reviewers I think Expedia is on a slippery slope; I am sure the competition cannot be this bad!