ExpediaReviews 1,609

I am very disappointed in Expedia. I have booked flights, hotels and activities for me, my husband, my kids. I had nothing but good experiences until now. I booked flights for me and my husband last February for me and my husband. He could not go because of work so I had to cancel his flight. I was told I would get credits for his cancelations which I did. $201 for his canceled Delta flight and $177 for his American Airlines flight. I called yesterday to rebook his flight for July and I was told I would have to pay $200 for each one of this flights. Seriously you think I'm gonna pay $200 for a $177 dollar credit, this is ridiculous. I will never book anything thru Expedia again.

When I tried to make a simple change to a flight within the time frame they give on the site (saying "no penalties/charges), they tried to make me pay fees near the actual flight amount! I was put on hold and told "the supervisor will just say the same thing". On a nightmarish call that lasted over an hour. When I called back because I couldn't cancel online, I had to deal with another hour of arguing until the guy on the phone finally acknowledged that the wording on the web page did promise I could cancel the fllight. Instead of simply making the changes I initially needed, they ended up having to cancel the flight, refund my money, and apologize after treating me so horribly and wasting my time. Additionally, they offered a hotel room at a "discounted price" so I had reserved a room, but then it was a "bait and switch" price when I got the confirmation---double the price given on the site! Luckily, I hadn't prepaid for that so I was able to cancel it on-line. They must make their money from these bogus fees and expect most people to just give up by providing horrible customer service. NEVER AGAIN!

I am a regular customer to expedia, 2 years back booked a hotel for a week in florida and found the same hotel/offer cheaper on Booking.com by $320, called expedia and filed a request for price match. They said I am not eligible for it and called them 2 times and never got an honest answer. This week booked for a trip to Europe with flights and hotels, next day fond the same offer for the hotels on THEIR WEBSITE expedia.ca exactly the same as the day before but $240, called customer service and the agent verified the website and my itenary and she confirmed it's identical and referred me to their link for price match but o send a screenshot and my reservation and next day I got an email saying the deny it as it's not the same reservation and room dose not match. Called them again and their agent couldn't give me an answer. PRICE MATCH WITH EXPEDIA IS A BIG SCAM

How could you keep a hotel like the stay plus inn on your site. No water for days, garbage not picked up for days, rude staff. One of the staff told me I had to clean my own air conditioner filter. No ice. Pool has been down for months has turned green. Have to pay extra for an additional towels. Which are so thin and solid
Have not been able to have clean sheets do to the water problem. How can you keep them on your site is unbelievable

I have been waiting for a refund from expedia for more than 2 months. They keep blaming the hotel for not returning the money to me. Their marketing manager is always on leave. Taking vacation and leaving us people who book thru their site. And goes to enjoy his time while leaving me hanging here for freaking 2 months. What kinda business is this. I wanna advise you all to go and book with other site. Expedia isn't for you. Be careful

The pricing I found on Expedia for hotel stays was approximately the same as 5 other travel booking services. The reason I chose Expedia was the availability of a 'cancelable' rate (just a couple dollars extra per nigh.) The Expedia experience after the first booking was the worst I've seen. While the booking could be canceled (within normal hotel parameters) any change could not be handled. To drop 1 night from the end of the stay would have involved a 25% increase in rate - or simply no refund. When I checked out of the hotel a day early everything was fine - except you get no hotel receipt - that goes to Expedia only. It took multiple calls to verify that I did leave early and the Expedia call center just barely has English speakers - somewhere off-shore. While the service is as OK as any of the other for a no-variation booking I will not personally be using them again. Absolutely no ability to handle changes - even more than a week in advance, even with "chageable" reservations.

My husband and I are currently on hour two of standing at the passenger pick up in NYC waiting for our shuttle to pick us up. We booked a round shuttle trip through Expedia and have a confirmation code and a receipt of payment and are still currently waiting at the airport for our shuttle. After 3 different phone calls and waiting on hold for over an hour all they could do was say to call the shuttle company (super shuttle) and figure it out with them. After another 30 minute hold and short conversation they told us it would be another hour wait. All of this to say; save yourselves time and frustration and DO NOT BOOK SHUTTLE SERVICES THROUGH EXPEDIA OR SUPER SHUTTLE.

If I had an option to give zero, I would have given zero. Such a horrible service and worst customer service. Firstly Expedia Changed my flight without notification, than I had to book a hotel in emergency as I had no place to stay but it was so far away from my place so the customer service advised me to cancel that one and book another hotel, so I did buy Expedia fully charged me for the cancellation. No refund for the hotel, charged $260 extra. Very disappointed.

I have been an Expedia+ Gold Member for a few years now, so I do not write this review lightly or without a good knowledge of the company. While the pricing, ease of booking, etc. is good, solving any issues that may arise is an absolute nightmare - even for me as a Gold Member. I would strongly advise to currently NOT use Expedia if frustrations with bookings, etc., would interfere with enjoying your vacation. Hopefully the issues are only temporary.

Booked accommodation for Boat Harbour - (itinerary: **************) on the 9th March. Drove for five hours, arrived at accommodation to be told the booking was not received by the accommodation manager. Called Expedia twice. First time staff told me they could not hear me. Second time they told me they would find alternative accommodation, then hung up on me. Meanwhile, Expedia took full accommodation costs from my credit card. Family of five left to our own devices.

Expedia support are incapable of understanding the word support. Book direct and avoid Expedia.

Just a warning for everyone looking to travel, do not book with Expedia, they messed up my flights, and told me id be receiving a full refund/ confirmation on my refund within 48 hours
( This was after days of trying to contact them and speaking with multiple people who barley know english). It's been over that time period and I only received a refund for my hotel. I haven't even received a confirmation email about my flight refund which is the majority of the refund. Their customer service is appalling and dodgy, all I want is the rest of my money back... ($1,214.32) to be exact.