ExpediaReviews 1,609

I booked through Expedia for a hotel in Klamath Falls Oregon. Upon check-in there was no reservation under my name or reservation confirmation. The cities hotels were completely booked due to a college graduation and prices had gone from $107 per night to $350. After going round and round for an hour and a half they figured out they made a mistake and booked me in Kalamazoo Minnesota at the same hotel chain. Because of third party booking, they had already taken monies from my credit card. There was only one room left at this hotel which I had to take. After a three day fight with Expedia, they agreed to refund my money. Use this company with caution. For myself, NEVER AGAIN!

I realize that people want to save money when booking hotels and trips, however, you had better hope you do not need to cancel any part of that trip or speak with customer service.
The gentleman I needed to speak with had a very thick accent, which made him difficult to understand, UNTIL he put the phone on the counter to pretend to call the hotel about my cancelation. THAT was when he spoke perfect English telling someone else in the office that he liked to 'pretend' to help people out while on the phone. I am completely disgusted by the whole situation and will NEVER book with them again. I don't care if the trip is free.

Do not ever deal with them. If I could have given no stars, I would have.

Expedia tries to get people to buy vacation packages by using stock market pricing. There are XX rooms available and the number is changing while you are trying to plan a vacation with someone. We tried for 3 weeks to get what we wanted and every day the price changed and the availability changed. We finally went to southwestvacations.com and got a deal for Captiva Island for $1900 for 6 days/nights plus airfare for 4. The rapid changing of prices and availability is a big turnoff and pain to manage.

Customer service is really frustrating. Its always better to get rid of the middle man and book direct with the companies so when you are trying to get refunds or reimbursement or just to communicate in general it protects the customer. Expedia uses the fact its insurance and everyone they 'middle' for that they can not directly help you and that leads to a huge headaches and their hands constantly 'being tied', really its a cop-out and they end up not being responsible to you 'their' customer. By booking thru Expedia you end up in no mans land and all to easily get lost in the third parties fine print and they get away with your money. ZERO stars

I had to cancel my flight for which they gave me airline credit.
In order for me to make a new reservation, i had to do it through a phone call which was inconvenient enough as I was outside of the US.
First rep put me on hold several times and I was on the call for nearly an hour when he abruptly said he needs to call me back, hung up on me and never called me back.
When I called them back, they admitted the first rep made some kind of a mistake. I also found out that they omitted critical info regarding restrictions on cancelled tickets, so now I'm about to lose about 900 dollars in useless credit.
I asked to speak with a supervisor, for which they ASSURED me that my call wouldn't get dropped and i would be able to connect to someone higher up. Now i'm holding for about 25 minutes. Expedia's business practice warrants a lawsuit and their customer service is non-existent and only serves to frustrate their customers. Never again will i do any kind of business with them and I'll be telling everyone i know to steer clear. What a piece of $#*! company.

I called expedia on june 13 to cancel an itinerary which I booked one hour earlier because I found a cheaper price at air canada website.
The agent assured me that expedia will refund the difference through price match and there's no need too waste time to cancel the ticket.
However, the price match department refused to match the price and I finished by paying the expensive expedia price.
I talked to one of your managers to explain the issue. But she wasn't helpful neither.
I asked her to listen to the conversation with the expedia agent that assured me that I'll get a refund. She said that it's not possible
I will report this issue to the better business bureau.

I accidentally booked wrong date and called within 5 minutes to cancel. I was told no problem. When I did not get a confirming e-mail I also canceled on line. Even through on the web site they except cancelations and will refund. THEY CANCELED THE RESERVATION AND CHARGED THE ENTIRE CHARGE EVEN THOUGH I CANCELED WITHIN FIVE MINUTES. I have spent many hours trying to get my money back with no luck and lost over $1,200.00! People are from South American country and I heard other callers while I was on hold going through same thing.

I booked my flight ticket on Expedia, but found out that I need to cancel it for some reason, so I called back to them but they redirected me to call airline company to cancel it.

While then, I called the airline company, airline company mentioned that only expedia can cancel my flight. So I wrote more than 20 emails, no one has response properly, only sent me rubbish auto-reply. From within a 24 hours cancellation request to now already 3 weeks past, no one responses, and I am still talking to myself on the cancellation request. And still waiting for Expedia to reply.

Not sure how this company run their customer service team? KPI: Piss your client off, try to get your user band Expedia site.

About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but it also included the cost of my daughter and her friend to purchase new tickets at the gate.

What happen:
I ordered Knott's tickets online one day prior to the event.
Expedia's website does not give an option to add the names of whom the tickets are for. The website automatically pulled my name from the billing information and added it to both tickets. The issue with this is my daughter's friend's mother is accompanying them to the park and not me. Therefore the I.D. will not match the name on the tickets.

I called Expedia, they contacted Knotts. Unfortunately, because I'm unable to give them 72-hour notice they were unable to make any changes (mind you I purchased the tickets 24 hours prior). I explained this is the fault of their website, being there was never an option for anyone's name but my own (from billing).

The first 26 minutes of my call the guy transferred me back to the cue in which I had to start all over with another agent. About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but also included the cost of my daughter and her friend to purchase a new ticket at the gate.

Although I am not happy with the amount of time it took to resolve this issue, nor their website. I am happy with the outcome and that they took the time to resolve this issue.

I bought extra ticket by mistake and I just wanted give up the seat without getting refund. They need to charge me $200 for change fee. I didn't want to change anything but just give up the connection flight that I bought by mistake. And I can't even cancel whole trip because they won't refund. Their best suggestion was buy one more ticket to go back to my destiny from the place I bought by mistake or give up the ticket I bought ($1800 worth) buy whole trip again with their best option which comes down to $1200 pay on top of what I paid. This is what I got from 2 hours of phone conversation. DO NOT USE EXPEDIA EVER! Common sense doesn't make sense to them for their own "policy "