ExpediaReviews 1,609

If you want a travel nightmare, book with Expedia. Should your flight get cancelled due to delays or weather, let me be honest, you are screwed. I'm currently on hold with Expedia in excess of one hour, just to get the rental car pickup day changed. They put you on hold for thirty minutes at a time, never returning to the line to check in. They take a fricken hour to just change the pickup date on a rental car, and then they inform me that my bill is actually going up! I seriously would never ever consider using these $#*!s again. They have no respect for your time and less respect fort phone etiquette. One star rating, and that is only because there is no Zero Star rating available!

Booked a ticket from here. The after the payment page the holiday did not confirm and went back to the search page saying a technical error in pink.

However a few weeks later we find that it had been confirmed and we booked alternative arrangements. Expedia will not refund the money and are not helpful. The international call centre is in India where the workers do not understand the customers rights.

I would not recommend expedia after this. Itinerary # **************

BEWARE when booking for travels with EXPEDIA. I have made sure no one I work with, who works for me, my friends and family... EVER BOOK WITH EXPEDIA. This was the worst booking experience for the following reasons:

1. The site booked me at a so-called nearby hotel option which turned out to be 2+ hours away;

2. No one at the hotel would talk to me (the Expedia customer), saying they cannot speak to the customer but have to speak with Expedia; and

3. NO ONE at Expedia helped resolve the issue or ever update me ALL THE WAY from (a) customer service reps John and Mari who never responded over the course of two weeks after promising to update me in 24 hours, (b) corporate executive assistant Sandra Mendes also went radio silent for another week despite promising yet again to update me in 24 hours, and (c) all of the executives I emailed and pleaded with totally disregarded me... obviously too busy to bother with the sucker customers...

Total waste of time, money and lesson learned DON'T EVER BOOK THROUGH THIS HORRENDOUS OPERATION. IT IS A SHAMEFUL BUSINESS WHICH I WILL REPORT TO BBB ALSO.

Happy travels and stay off Expedia and its affiliates!

I booked my holiday in March. When i paid the price had gone up over £142. I fortunately had took a picture of booking on my phone so they had to refund the difference.
Went on Holiday 25th June for 1 week All Inclusive. Only when i got to hotel they had got me booked in for B&B only. I phoned Expedia and the man told me that he would refund me nearly £300 and to keep all food bills. Phone the next day Lady said we had to keep bills and wait a further 48 hours before they could speak to me complete waste of call she did not help. Phone call number 3 was icing on cake He said Although we had paid a higher rate than all inclusive. We were getting the same deal as approx £370 cheaper room on B&B. He said it was Expedia policy to reserve a couple of rooms and pay higher for them and deal with it and get on with holiday. He was very rude. The same day they finally phoned me back The man said he would not offer any refund, Or be able to put us on all inclusive for the rest of our holiday. I told him how upsetting and awful they had treated us and that i would do my best to put other people off using Expedia he them offered me a pathetic &100.
I would never use them again. They cost me a few hundred pounds and ruined the first few days off my holiday.
Please Book with someone else. We travelled on 25, 07, 2017

First few times I have booked it was only minor issues. Like incorrect checkout time.
This time I saw they had a pay at the hotel option. I chose this option as it was a trip in advance that I was not sure I could afford. I loved the pay at the time closer option. A week before the trip I cancelled. No money was taken out, before hand and no money should have been taken out after. However it was, why? Because they failed to inform the hotel I had canceled. I had until the day before to cancel, I did it a week in advance! Not only that I called as soon as the money went post debit, what happened? Got put on hold by them then hung up on.

I hope this prevents Expedia from taking advantage of another consumer and should be investigate by the government for corruption.
I purchased an airline ticket that clearly stated an upgrade to economy plus for an additional fee. After purchasing and having the reservation processed, the upgrade did not appear. After calling their unprofessional customer service to correct the issue within minutes of the purchase transaction. They notified me that they gave me an economy upgrade. What in the world is an economy upgrade when I clearly clicked on economy plus. I was then told that it's not there fault that their website or process did not process what I purchased. Instead, I was told the only solution was to cancel my ticket and they would purchase a new one after the penalties have been applied.
This is a standard "Bait and Switch" if I have ever seen one. I hope no one uses this company again.

Anniversary trip to Orlando for my boyfriend and I. Booked through expedia, supposedly paid off through a third party Affirm. It allowed me to pay over a couple of months because over $1000 for flight and hotel was a lot for me all at once. Affirm stated that Expedia was processing the itinerary, we never got a confirmation and Expedia denied all liability. IF THERE IS NO ALTERNATE WAY TO PAY, DON'T ADVERTISE ONE. Spent an hour and a half on the phone with customer service who just kept repeating "We don't have a record, what's your confirmation number?"
I don't have one, thats the issue. Will a $50 credit do? For a $1300 trip I'm already out a monthly installment for? No.

I usually book through hotel websites direct, never third party websites. But a friend unannounced she was visiting me but yet too far from my home. I booked a hotel through here so I could be closer to her instead of having to commute all the way back home (100+ miles one way)
Expedia filters the hotels that are affordable and can't go wrong with all the reviews. I booked a Best Western hotel with no problems. When I visited the front desk they upgraded my room different from what I booked. Thanks Expedia!