ExpediaReviews 1,609

I had reserved a 5 night stay at Haleakala Shores in Maui In June 2020. With the pandemic, Hawaii requires visitors to self quarantine for 14 days and United Airlines cancelled our flight. During that time Expedia was not connecting customers to their agents if their trip was more than 20 days out. So I waited. At 20 days out I contacted their online agent who said if I cancelled my reservation I would be penalized 30% of the cost. I requested an exception due to events outside my control. They said they would try to contact the property. The property said "No refunds." I asked Expedia to try to get my full refund. Due to events outside of my control. After that they never got in contact with the property. I called and spoke to someone who was very apologetic and read me all the lines that these agents read to unhappy customers. I contacted them again to see if they could get in touch with the property, they couldn't. They told me they would get in touch with the property and to not call back until I received an email from them. 1 week past the date they said it would be resolved I call. The customer service rep sent me to the "lodging department " and that gentleman told me that was the wrong department and sends me back to square one. I get another rep and finally ask for a supervisor. Emma gets on the phone and proceeds to tell my husband that there is nothing they can do for us. We can cancel, now with a 50% penalty or we can get a coupon to use on the property that would not let us rebook past the month of June 2020. Emma continues to tell us that there is nobody higher than her in the entire company that we can call, write or email. She even said the company doesn't receive mail. It was bad enough to feel like I was being screwed over by 2 businesses at once, but to have this "supervisor" blatantly lie to me was unforgivable. Also I'm out $1500 if the rental property goes under.

You would think that they have their customers in mind during this worldwide pandemic. Nope! I had a coupon from my canceled April trip (due to covid). I used it to book a room but then later had to change the dates. I press the cancel button and choose the option 'I have to change the date' because I had to work around with the dates and type of rooms because I had to match the credit amount.

After playing around with the options, I try to re-book, but I couldn't because my coupon was gone. I call and wait half an hour to finally speak to someone. They tell me once you hit the cancel button, you forfeit your coupon. I ask nicely to give me back the coupon. "There's no way we can reinstate it in our system". I ask nicely to then give me expedia credit. "The system doesn't allow me to give you credit"

I beg them, tell them I can't afford to lose $545. They don't care.

Make sure never to cancel a coupon because you can only use it once people!

Expedia --- NEVER - EVER - AGAIN!

Paid for a trip in mid February for end of May, then the virus shows up.

Resort canceled and closed. Refund was made within 2 weeks, though expedia held it for 2 more weeks.

Airline canceled flight 3 weeks after resort closed. NO REFUND!

Expedia would not talk to me until trip was within 14 days. Now been on phone or waiting for call backs for 6 hours!
They hope you hang up and just go away.
Once I did get someone on the phone, they delay and put you on hold for 10 to 15 minutes at a time.
After 45 minute, mostly on hold, THEY disconnect!

It only took 40 seconds for them to accept and draft the funds from my credit card.
You have to wonder why they HOLD your money so long and don't want to talk to you about giving it back.

Too many other choices, that DO NOT belong in the Expedia group, to risk my money with them EVER again.

Bottom line, yes I have had some good experiences with Expedia, but the test is when things do not go well.
They FAILED miserably!

Absolutely horrible customer service. Our flight was canceled (due to COVID 19 travel restrictions) by the the airline (fully refunded), but Expedia has declined $316.00 refund on hotel. I contacted hotel directly and was assured they (hotel) has not processed any payment. Hotel informed me any refund would come through Expedia only. I have spoken with 4 different Expedia reps (one rep deleted call information - glad I screen shot all correspondence) to be left with a voucher to use during a time period I am unable to travel. I have filed a dispute with my credit card company in hopes of a full refund. I will NEVER use Expedia again! What a nightmare.

I am an Expedia customer for the last 15 years. I bought two way tickets 5 months ago and paid $1,499 and because of COVID 19, the return was was cancelled. I did not reach Expedia for 2 months but I got an email saying that I would get the refund!

I called them today, waited for 1 hour, couldn't reach anyone. Then I contacted a real agent online and he told me that I got $0 as a refund! I am very upset that Expedia turned to be a scam company and did not care about their customers. Then why should I ever use Expedia again? You give "silver", "golden" names to your customers but the only thing you care is the money. This is not how the business is done! I will let everyone around me know how Expedia stole half of my money. They owe me $750 and they don't pay back and they don't care! Thank you Expedia! You lost me and you will loose tons of customers!

I booked a room through Expedia on 5-8-2020 and was not informed from Expedia or the hotel itself that they were closed and that there were no more rooms available so I booked the room anyway and when I went to the hotel is when I found out they were closed and had no more rooms available which I felt was bad on their behalf was informed by the hotel customer service that I can get a refund through Expedia I call Expedia and they are giving me all these excuses as to why I have to wait a month to get my money back which has nothing to do with me so I will never book with this company again and I encourage others to do the same they are full of s**t bad customer service when you call and pretty much false advertisement on the website I feel like they need to update the website and advertise Hotels that are open and have rooms available so people know where to go thank you a very unsatisfied and pisses off customer

We purchased non refundable flights to NYC in February for April trip on Expedia. When cities started shutting down around the country due to Covid 19 I tried for a long time to cancel our flights. The whole time they were hiding behind what the airline policies are. Finally at the end of March I received an email from Expedia that my flights are canceled and I have till February 2021 to use the credit. I was surprised they didn't refund our money but I had hope we'll be able to use the credit they gave us. Until I saw all the small writing and how the airline would charge me rebooking fee and decrease my credit if we fly to different destination because we'd have to pay taxes again. How greedy can you get in pandemic? So I called my bank and challenged the charges based on Expedia not responding to my calls. By the way they would only answer if I was ready to rebook my flights. I got my refund next day. Don't let these big corporations push you around, know your rights.

I got an email from Expedia saying that my hotel canceled my reservation due to COVID 19 and that I would get a refund within 30 days. I received a follow up email 5 weeks later asking me if I wanted to cancel or keep my reservation. I called in and the person said I took the voucher option, which I did not. This is all irrelevant as I was emailed saying I would get 100% refund to my credit card 5 weeks prior. Said she couldn't help, but would have billing department call me back within 24-48 hours.

4 days later (96 hours) I called back and spent 2 hours on the phone. The people kept telling me that I took the voucher option, which I did not and I was already promised a full cash refund 5 weeks earlier. I spoke to 3 different people and they are refusing to give me my refund. The last lady was extremely rude and said that "I was suppose to get a follow up email saying the full cash refund email was incorrect." I did not receive this and she couldn't find it coming to me in her system. She then blaming me for taking the voucher, which I never accepted. Extremely rude and not honoring what they emailed me 5 weeks ago and was suppose to have already been paid on. Very rude and deceptive tactics to not give me my money back. Now I am stuck with a voucher for a single hotel that I can't use anywhere else instead of my $760 back. Reporting to Better Business Bureau.

I have been trying to get a hold of someone from expedia for 3 days for a price match. The recording tells me that because I am not traveling within the next 72 hrs that they can't help. There site has been offering a lower price on a hotel that I booked in advance, now I would like to get a refund. I emailed customer service as well as their chairman of the company. I have yet to hear from anyone. It's sad especially now during this pandemic and people losing their jobs, every penny counts in my house.

Monica H

This $#*! sucks. Bought 2 tickets sent me a confirmation email with my itinerary number and reservation number, but no eticket number. Didnt have to sign in to purchase and it keeps asking for an email. They say on their website sign in, OR FIND YOUR FLIGHT USING YOUR ITINERARY NUMBER. I $#*!ING CLICK THAT AND IT KEEPS ASKING FOR AN EMAIL! Used all emails possible that i could think of, and theyre all wrong. Get your $#*! together bruh im tryna catch my flight to greece u $#*!ing finessers.