ExpediaReviews 1,609

This is easily a 0 star company. I have used Expedia for years. Gold member actually. Never had to many issues, but since this Covid epidemic they seem to be doing nothing. Maybe their company is struggling and they are trying to steal from as many customers as they can that don't stick out with complaints. I booked a large Europe trip at the beginning of 2020. Over 5000 for 3 people for over a month. Covid hit later and the troubles began with this company. Granted I did get some refunds BUT, these are not the hard labor result of Expedia. This was due to the original company's canceling flights, shutting down hotels or allowing people to reschedule their trip, a pretty ethical solution. For example, my hotel in London noted that since the ban on Americans occurred they cancelled all booking and gave out refunds, you could rebook and all rebookings came with a no charge booking change for further issues. Expedia may take credit for those results but don't be fooled, its 100% at the ethics of the hotel or flight company.

I had 3 bookings where, after hours with a damn robot answering my questions I got an automated answer of sorry, not within the hotels policies to change or refund. Obviously in January those are normal bookings, the world has crumbled since, America in particular as well as the EU set a ban on Americans from entering the EU, still the EU has no say of the decision of a hotel I suppose.

I have left multiple reviews on multiple sites including several complaints on BBB. I hope Expedia takes a hit financial as the free market should dictate crappy companies get crappy results. Somehow with a monstrous decline in travel all throughout the world, their stock fell to 45$ to currently today 84$. Either inflated or bailed out. I don't see how a company can add billions to their company in a few month with no a fraction of the business.

Rich Barton, Barry Diller and some random guy buying them coffee, I hope you have a sincerely terrible year full of lawsuits, fines and a papercut.

Our flight was cancelled by the airline company due to the COVID, Expedia said the company don't let them 100% refund and that's a lie. In the ailine company website it isclear: all flight cancelled will be refunded (because government helps). 3 different people from Expedia talked to us, no one them was able to understand that they lied to us and they are continu to wait an answer from the airline company... we asked them to give us their contact... we are still waiting... and today they just told us "you enjoyed a part of the trip" what? The flight was cancelled, we didn't go anywhere dumb!... liars and thiefs!

Due to COVID-19, I was unable to travel overseas due to travel ban restrictions. I booked a non-refundable accommodation back in 2019, the accommodation stay date was in June. Expedia claims they have their own policies and it states on their website that I am eligible for a full refund or voucher. I requested a full refund. I could not cancel due to the website glitch so I requested Expedia company to cancel on my behalf. I have attempted to contact the hotel myself but it has been closed since April and still are currently closed. The Expedia agents confirmed the company still currently has my money as the transaction to the hotel has not been processed (due to the hotel being closed). It's been an ongoing 4 months of trying to get my full refund contacting via email and calls. They continuously delay and tell me to wait further and they will get back to me - this is a lie and again, I have to contact them to follow this up. Added photos of Expedia's claims/policies for my current situation. But Expedia is unreliable and not credible. Do not book with this company.

I booked a hotel room online in expedia for the winter 2020 (Itinerary # **************). Later, due to covid 19 uncertainty, I tried to cancel it online and only to found that the reservation is managed by expedia/Vibro and thus could not be cancelled online (What a strange logic!) and I was informed that I have to cancel it over the phone. I called the provided phone number and waited 1 hour and 30 minutes before finally connected. It is terrible!

It is generally good if you have to book hotel, car rental or flights yourself through their websites or the apps. If something goes wrong as in flight cancellations, or hotel rebookings or you want to enquire about status of any of your booking you have to go through a very average customer service.
Their customer service personnel don't understand what you say, give wrong answers apparently to please you so that you hang up the phone to call another day. Call on different times and you get different inconsistent answers.

I received several notifications of changes on my flight prior to my departure time. However, the flight time information in their latest notification was incorrect, it provided me the incorrect flight departure time which caused me to miss my flight back home. At the airport, I got on the phone with Expedia and they kept me on hold for over four hours on the phone. I explained to them how I lost my flight and it was their mistake. I requested to book me on a flight that same day. You would think since it was their mistake that would be solved in a timely manner. That wasn't the case. They offered me to use my flight ticket in the future and the tried to sell me a ticket to flight back home on that same day for double the price I was finding online. Finally after over four hours on hold, I ended up buying an airplane ticket directly from Southwest Airlines.

Awful. My wife and I didn't make it to our flight because the company never actually ticketed our booking. We got to the airport with the booking confirmation and confirmed itinerary and the airline told us that there were no tickets in their system since Expedia didn't actually purchase them on their end.
I called them right away, spent 5 hours on the phone with 3 of them on hold with different representatives since they don't bother to give you a call back. They acknowledged the problem and that it was their fault but that's about it. They weren't able to fix the mistake or book another ticket because they didn't want to cover the price difference at first and almost made us to do that. Once I pressed harder they agreed to cover another flight but it was too late since those were sold out already. Had to cancel the entire trip since we had just few days available for it. Our hotel charged us a cancellation fee and car rental service did the same, we paid for Uber to and back from the airport, who will cover the expenses!? They didn't even try to compensate for anything! We had to constantly call them asking for managers who didn't want to talk to us to get to any sort of resolution. I would not expect that kind of customer service from such a big company! Will not recommend them and not going to use their services anymore.

Expedia is RIDICULOUS! I booked my trip and flights over a month in advance. Days before the trip, the flights were changed & hotel cancelled. Got it straightened out after hours on the phone. It's time to leave & as we get ready to go, our flight was cancelled. Whatever, we stayed another night. We get to the airport to find out that our flight was never transferred by Expedia, after they had charged us over $300 to get this flight. We have been on the phone now for almost 5 hours (the day before when it was originally cancelled, we were on the phone for 6 hours). Because of how long we have waited, we have now missed every flight to any nearby airports -- we were not going to be picky at this point as long as we were closer to home. They are suggesting we wait another 4 days for a flight home. I have absolutely no words. I have worked customer service so I get it is not easy, but they should not be so negligent and slacking so much. It is absolutely ridiculous that I am now stuck 20+ hours away from home after having paid for my flights and then some after it had changed. Other than that our stay at Harborside Suites was absolutely wonderful!

I was overcharged at the Holiday inn express in Lake worth, Texas. I called Expedia and explained and sent them my email confirmation and bank account statement showing that I was overcharged. Expedia put the blame on the hotel and the hotel placed the blame on Expedia. Neither place wanted to refund me the overcharged amount of $10( I am a single mom of three kids and budget down to the penny) I have been in contact with multiple reps. And 2 supervisors who still are refusing to fix their mistake and Offred me a 20%n coupon instead. I refused the coupon and I am still waiting resolve for their mistake.

I had used Expedia in the past for hotels and it was an ok experience; I guess because there were no issues to deal with. But you get to know a good company when there are issues and they can handle them appropriately... NOT the case of Expedia. The whole travel industry has had issues w/COVID but none has handled it worse than Expedia. To begin with they must not have enough employees bc it is impossible to get a hold of them IF you're dealing w/cancelled flights and need a refund (otherwise to book something, for that they do answer). I called the English line and they offered a call back for an hour later; I scheduled that. In the mean time I called the Spanish line... no such courtesies there... I waited, and waited... at the hour mark I got the expected call... switched lines and picked it up but the representative said he could cont help me bc the department "consumer concerns" was closed by then and to call again tomorrow... I hung up that line, and I'm still on hold with the Spanish line... stayed there waiting to see if I got the same answer... at the 1.5 hour mark, they disconnected me... INCREDIBLE! Flights were in March, cancelled by the airlines... and SINCE THEN I have been trying to solve this with Expedia - almost three months... NEVER AGAIN will I use Expedia.

Expedia has options to book flights, but that's it. Whenever you encounter a problem like a natural calamity, they refuse to help. I booked a flight almost a year in advance, but when it was the day of my flight, there was a typhoon near one of the airports I was transferring at. They sent me an email 12 hours prior to my departure telling me to contact them ASAP, but with a 9am-5pm call window (it was 9pm when I received the email). So I literally had no time to call them because my flight would've taken off by the time their call center opened.

I decided to call customer support through the website instead and the rep on the line was a total snake. He said I needed to either 1) cancel my flight, 2) choose another date within 14 days of my original departure, or 3) pony up for a more expensive flight (about $5000 USD for the cheapest option). He NEVER gave the option of switching to another airline free of charge and arriving on the same day (Star Alliance airlines have the ability to do so, but they withheld that information. I only knew after the fact). The best and most reasonable option was to cancel my flight.

I then called my original airline I was supposed to fly with and they told me they could've rerouted me for free. I shouldn't have cancelled. I called back Expedia and they told me there was nothing they could do, the refund process has already gone through despite being within an hour. The rep then proceeded to yell at me and I had to be the one to ask questions like "will that be everything?" or "is that all?". Very unprofessional staff.

Just keep in mind that they won't ever help you. Book through the airline themselves and get free options like the seat choices and check-in luggage. Expedia has NO advantage over them.

Due to covid19, unable to travel to a Croatian hotel, and the hotel closed on dates booked. Expedia we're never interested from the start, as to refund, they couldn't even be botherd to contact the hotel for us.
Once money received, our money became there's knowing it was impossible for us to travel. Got refunds from ALL 8 hotels booked via Booking.com.
Advise everybody to avoid this shambolic company in the future. Absolute customer Dont Care policy operated throughout this crisis, trying to profit from it. Utterly disgraceful!