ExpediaReviews 1,609

I remember back many years ago when Expedia was a great place to shop for travel deals. Sadly, that is no longer the case. Their customer service agents are consistently abrupt and rude and they have long wait times on hold to deal with any flight changes or credits. For the small savings they provide, it's totally not worth it. I had 2 flight credits through Expedia with Alaska Airlines. The Expedia agents I spoke to were so rude and couldn't handle dealing with rebooking new travel using my credits. One agent told me I didn't have useable credits and another told me I did but I could not longer use them due to airline policies. I ended up calling Alaska directly and getting everything rebooked over the phone with no problem at all using my credits. I love to deal with Alaska Airlines. Their customer service is second to none. I will never use Expedia again.

Expedia booked my stay twice. I called the customer service line and the hotel who each told me I had to call the other. There was absolutely zero attempt to resolve my issue. Later I disputed the credit card charge.(Fifth Third Mastercard). The response was equally benign. The booking with Expedia is non refundable. How can that be? No one is culpable? BEWARE BEFORE USING EXPEDIA!

Absolutely dismal. Poor service, long wait times, staff lacks knowledge, poor advice, over-charging!

Expedia gave completely inaccurate information on a Fox car rental, then have failed to take responsibility when the car rental charged over three times the amount. They also charged for insurance that wasn't accepted by the car rental
Company. Customer service at Expedia agrees that I should be issued a refund but then nothing happens. Stay away from Expedia!

They wrongfully show one price and when you select the flight they increases the price with 80%. Happened to more than 10 options I tried.

Very poor support even though they have pretty good deals quite often.
Once you make a reservation through them they are not that willing to help anymore...

They refused to honnor the credit they gave to us. Because they say it expired but they never indicate us the expired date. I will never use their services Alain.

I have requested, on multiple occasions, for expedia to reimburse me for airline tickets I did not use. Although I purchased my tickets directly from expedia, they continue to refuse to reimburse my money; stating it is the responsibility of the airline to reimburse my money. This, of course, is not in line with expedias policies.

I recommend booking directly with the agency and eliminating the use of expedia.

Last week I used Expedia to travel to Punta Cana, 2 days before I received an email from Delta airline that my flight back to USA was canceled, I immediately contacted Expedia customer service (they were the ones who sold me the package).
Options provided: - we refund your money, and you will be available in 45 days--we refund part of the money for the return flight, and you buy another flight yourself--is Delta Airline's problem not ours--his day of return (June 27/2022) Delta canceled all flights to Punta Cana (something that was a lie, being in Punta Cana call the airport that day and Delta operated all its flights)--
Conclusions: - my little son was already excited about his trip, there was no option but to buy one more night at the Hotel (very expensive).
Something additional: Yesterday (July 3/2022) I received an email from Expedia to evaluate my stay at the chosen Hotel, because my evaluation was sincere and true (Negative), they sent me back an email notifying me that my review could not be posted.

Take my bus and go to booking.com went to Expedia but they oceanfront efficiency ended up being a side view motel said they have a lot of trouble with them doing that I normally booked with booking.com but decided to go with Expedia this time a very very bad mistake will never happen again

I used Expedia to book a flight to Alaska. The return trip was booked with Delta airlines. I had a three hour lay-over, and when I checked Delta's website it said I could change to a flight with a 52 minute layover for no cost. I attempted to do this and they informed me I needed to contact Expedia and they should do it for no extra cost. Expedia wanted to charge me an extra $367. I will never use Expedia again and would not recommend anyone else ever use them.

Below I attached photographs to show how unhelpful Expedia is, as well as a photo of Delta's website showing no extra charge. I also spoke on the phone with customer service who refused to pass me to a manager.

Never again.

I used my "Credit" for new trip. Received an email with the old Itinerary number I was very confused?.

DO NOT book with Expedia. I cannot stress this enough.

My husband and I were supposed to fly from Boston to Spain for our honeymoon. We booked both our flights and hotel stay through Expedia.

We found out the hard way at the airport that Spain requires a booster if you got your vaccines over 9 months ago or a negative test. By the time we got our negative tests back, we had missed our flight.

Here is where the nightmare began. We called the airline about rebooking flights, but they informed us that because we booked through Expedia, they were the only ones who could change it. We called Expedia, and they informed us that only our airline could fix it. We called the airline again and we told them Expedia sent us to them, and they said to call Expedia. Expedia said they could not do anything because we were already checked into the flight.
We called the airline once again (lots of being on hold), and they said to wait until there were the airline representatives at the airport. We waited for two hours and got in line to speak with them. They told us to call Expedia. We explained that they could not help us because "we were already checked in," but luckily another worker overheard us and said she was able to uncheck us in. She said Expedia would then be able to do whatever they would like with the flights. We call Expedia, and they tell us that we were considered a "no show," the tickets we bought no longer have value and there is nothing they can do. We have also lost our return flight.
So, we have to purchase new tickets for four days later that cost us thousands of dollars. Now we need to contact our hotel about perhaps switching our days around since we were already missing four days of our stay. The hotel said they could have helped us had we booked through them directly, but because we booked through Expedia, we had to contact them. Expedia says they will contact the hotel (which was confusing because we already had). The representative at Expedia then tells us that the hotel cannot do anything for us because we were considered already checked in, and if we want to stay there longer we will have to make a new booking.
Had we not booked with Expedia, we could have gotten assistance with this nightmare. At least we learned a lesson: Always book directly through the company, never through another party. We will never be using Expedia again.

I purchased two tickets to Miami with Expedia. They offered me an insurance in case I need it to cancel flight or change dates. I did it because it sounds it was a good deal. Two days before the flight I called them and I asked to change the date of my flight; then, they told me, "you have to pay for that 304,02 USD". When I asked why if I paid an insurance with them, they told me: "It was not with us, it is a third company" I called the insurance company (*******973), their answer was unbelievable! I was astonished when they said, "Your insurance just apply in case of natural disaster as a Tsunami or a serious health condition with proof of your doctor". Please do yourself a favor: never use Expedia, don't you ever and never use this service, it is really bad!

Tried to change flights to different dates. Took 9 calls and 6 hours for something that should have been 5 minutes, as they were cajoling, upping the price, contradicting themselves, and finding excuses why I couldn't book most of the flights the Expedia site itself was showing me. Ended up having to pay $600! More. Example case of overall incompetence. Will not touch their site with a 10-foot pole again. Avoid like fire.

I reserved a week in Florida paid for the trip and hotel up front. The customer service advised to purchase insurance for the trip. We did. A couple weeks later we cancel the trip. The hotel did refund our money back, but the airlines never did. We called, email Expedia and no help is so ever! We lost over $500 dollars and never got any help from these guys. Don't be fool by them being sweet and nice on the phone. My family and friends will never use them again.

Don't expect to get much help from expedia if something goes wrong.
They changed our 6 hour flight to a 14 hour layover, and said our only other option was a 22 hour layover. They called it a "minor change" in our flights... not so much minor to us...
We called to see what they could do, with no help. My Fiancé FOUND another flight with no layover, we called them back and told them and THEN they fixed it. We literally did their job for them?

Also, they refused any compensation because they said changing our flights was compensation enough. Next time I go anywhere, the last place I'd go is Expedia.

To say I am disappointed is an understatement. I feel like I was robbed by Sixt and Expedia. I booked a last minute rental car on June 3rd to pick up at the Boston airport. When I arrived I was told they were not honoring same day bookings and had canceled my reservation. The counter personnel said they were surprised I was able to book it as they had asked for all booking to be suspended because they were out of cars. They said I was to expect the cancelation notice in my mail and a refund in 7-10 days. I did not get the notice (Should have been a red flag) and I have not received my refund. I have contacted Expedia and they said Sixt will not refund my fee because I did not cancel the reservation within the cancelation period. Not sure how I could have since they did not have a car and did not honor the contract. I can not contact Sixts as they only talk to the booking agency not me. I guess Sixt and Expedia are happy they got my $500 and did not have to do a thing for it.

When calling the hotel to let them know we were going to be a little late they informed us that we did not have a room at all and that expedia should never have booked the room. After being on the phone for 45 minutes and our vacation being ruined they tried to give me a $75 credit for my next booking. Unprofessional &. Inconsiderate.

I booked a vacation stay at a hotel with Expedia and had a bad experience. The hotel was in bad shape and I did a review on it through expedia and was denied to post the review! Every time I tried to complain to the hotel they told me to talk to Expedia! The hotel feels they can get away with things because they said I booked through a third party. I'll never go through Expedia again cause they put me in a 200$ a night dirty filthy room and wouldn't let me review it. I finally figured out how to leave a review by getting out of their app. Don't trust those parties.