Eve's AddictionReviews 313

I ordered four rings on 12/26/14. My order was placed and my money taken. I never have received the rings and I needed them by 2/6/15. The date of shipping keeps changing and I'm so very angry. My mother passed away in April 2014 and I ordered rings for the daughters and granddaughter's to honor her on her birthday. It had her birthstone and ours. I am so heartbroken and upset and ANGRY. I hate Eve's Addiction and I wish I would have read these reviews before I shopped on their site

Okay, well I bought a set of engraved rings for me and my boyfriend. They went on back order so I called and asked them to cancel that order And that from their I was gong to make a different purchase. So, I make my new purchase and get the rings and they are super great. Then I get 2 weeks later a HUGE credit amount charged to me from eves and so I look and the rings I canceled they went ahead and sent them and charged me full price for the non-clearanced version of it. So, I call to get it fixed and they won't let me return them for their mistake their stupidity because they are engraved with an engraving I never chose. So, well for that much money I smell a law suit about to happen.

"I ordered from Eve's Addiction. I spent $60.00 each for initial gold engraved initial pendants for gifts. The first ones came back all scratched up and I returned. The 2nd time they did it, one was passable, but not the other. They said it passed their quality control and nothing I could do about it. What a waste of money. The other earrings I ordered were ok., but if you order, do not have anything engraved. They blamed the scratches all over the pendant on the necklaces. Bad, bad, bad.
Their Customer Service was efficient, nice and prompt. I just think this company has no business engraving items.
"

I will never order from this site again nor do I recommend it. I ordered an engraved dog tag for my boyfriend who is deployed in Korea. Since it can take up to a month to ship the package I was hoping this would be a quick gift to get him. The first order I received was wrong. After I received the second order (it was wrong again) I wrote them an email explaining the situation and exactly what I wanted written on the tag. They sent me a third order and it was STILL wrong. I wrote an email demanding a refund considering I had to send back the orders and they never even sent me a return label. A representative called me after she read the email and asked me what was wrong. I explained it to her and all she would do was apologize and suggested that it was my fault for changing the words of the engraving and never telling anyone! I never changed the words once and I have proof of that! She said she was going to send me another one and I said no because it has now delayed me sending the package to my boyfriend by 2 weeks! She said she "wished she could do something" and I said "You can, you can refund me!" And she said the only way she could refund me is to send back the product. They obviously could care less about making their customers happy which is completely unacceptable considering none of this was, at all, my fault.

Horrible customer service is an understatement. The items are CHEAP fake looking and just aweful. The customer care is the meanest bunch of $#*!s. You will regret ordering from these people TRUST ME save your money go elsewhere! They will charge you for shipping and God forbid you have to return their aweful products you will pay for the return shipping PLUS they will not give you FULL refund, they'll take more money out of your order. Seriously, DO not make the same mistake I did. They are horrible!

Was so excited to buy my dream earrings, but they arrived broken. Contacted EvesAddiction and they refused to send me a shipping label to return the item. Why should I have to pay to ship back an item that arrived damaged when I already paid to have it shipped to me in the first place? I finally conceded and mailed the earrings back at my own expense. One and a half months later, I still have not received my refund and they are ignoring my emails. Quality is not worth price tag and customer service is a joke. Would never shop there again.