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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Finding the transfer zone needed some asking around, from there onwards everything went smoothly.
Everything ok at the reception of the car. Reception was ok as well
Dear Baschet
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
I booked the car reservation online with my flight reservation with Austrian Airlines where the rental period was prefilled with arrival & departure date & time. Apparently there must have been a bug in the system, which made the reservation only morning time of departure time & not evening time & I needed to pay an additional day at site. The pick up at the airport was very friendly & nice, the car is nearly weird to drive & also does not have any shock absorbers anymore, a radio from the 80s which does not work.
I had a problem with a deposit and my money was not refunded
Dear Jefferson,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
Consider your comment about the security deposit, the request for release of the guarantee is made upon the return of the car. As a company in all our rentals a security deposit will be blocked on the credit card plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns. The estimated time of released is always depends of bank the customer use.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Could not be better, the needs were fulfilled and in time.
Dear Paulo
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Very nice service, i am very happy, great customer service
Dear Melba
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Gree
Dear Eric
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service
Everything was ok.
The employees were very nice.
The only thing is that we never get the exact car we booked.
Dear Spy
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service
First time used your company
Up to now all has been smooth
Dear Ioannis,
Thanks so much for taking the time to rate and comment. Your opinion is valuable to us. One of our hopes is to contribute to a positive travel experience for our customers.
Let us know if we can be of assistance for your future travels.
Regards
The Team of Customer Service
Long waiting. Long check in process although previously reserved Online. Too many emails to sign and complicated process. I got a smaller car than booked. (Fiat Fiesta and got a Nissan Micra) The car is not in a good overall state inside and outside. Tank is half empty.
Friendly staff.
Everything went pretty well, Staff at the office is very friendly and helpful. Car seat for baby we requested was provided. Everything was explained.
In general exzellent but i was surprised to hear about 31 € extra in case of insurance needed
Dear Maier
Thank you very much for your rating and great comments. Your opinion is very important to us. As you understand we are required to explain the rental terms, as well insurance packages are optional.
Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
We will be happy to serve you on one of your next trips
Europcar Customer Service
Everything well organised -from pick up at the airport till the dropp off back. The staff was very friendly, explained everything in details. We got exactly the same car we had chosen, it was a brand new car. Everything went smoothly on our trip.
Dear Andy,
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Staff was unfamiliar with the car and could not help with various questions (how to remove the key, how to operate the navigation system). Staff was very friendly, car runs fine.
Dear Rachel,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you again and hope to earn back your trust.
Regards.
The Customer Service Team
The people were great! All of them were friendly and helpful. However, it was tough to find Europcar at the airport because it is just a van in one of the car parks, the one without signs, and no counter along with the other car rental companies. Then, we were taken to another park outside the airport area to take pick up the car.
Dear Rui,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, and our teams are getting enthusiastic when the customers mention it. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions were in the voucher that was sent to you.
Although we are so happy that in a few days our branch in the airport Arrival hall of Athens Airports will be ready to welcome you.
We will be happy to serve you again in our new counter.
Regards.
The Team of Customer Service
Great services great stuff.
Very nice car and very clean
Dear Mohamed,
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Everything was great, the car is also what I wanted
Dear Jevgenija,
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
I was not fully satisfied because I booked the car online and clearly mentioned the flight arriving time and approximately collection time and paid for it in full but when I picked up the car, they have charged me extra £38 because of collection on out of working hours! Which has not been mentioned in booking!
Dear Shervin,
We appreciate your feedback. Your booking was to pick up the car out of the hours of the branch, so we needs to follow the commercial pricing policy of Europcar International.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
Remain at your disposal.
The Customer Support Team
Ok —————————————————————————————————————————————————————————————————
Dear H,
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Good experience but I complain about the half tank in the car. This is not acceptable at all.
Dear Damiano,
Thank you so much for your rate and your feedback. Our Team goes above and beyond to ensure our customers receive the best possible service but from your comments it seems something has been missing us. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip in Greece.
Regards.
The Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Petros
Thank you very much for your rating and nice comments. We value your input greatly. Though we understand the purpose of the transfer zone, unfortunately, signs are not accepted by the airport policy. Although we are pleased to have our counter in the arrival hall of the airport in a few days, so we won't need to worry about finding us anymore.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece