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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Quickly, friendly and professional Service.
The vehicle change due to damage was also handled without any problems and uncomplicated.
Thanks to Francesca and her Team!
The experience was good, the car and service ok, the point negative were the liquid for clean the frontal was dey. All other service were good, and now i Hope i receive the depósito soon
Dear Ros
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. As it concern the deposit that has been blocked on the credit card will be released by the cardholder's bank, upon notification and after the vehicle returns. The estimated time of released is always depends of bank the customer use, although it usually takes 10 working days.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
We got a taxi to drop us straight to the car holding point - when we got there, the guys looked after us very quickly and the car was in great condition
Dear Simon
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
I took possession of the rental car in the best conditions.
The car was in perfect clean condition and well maintained.
The reception was excellent.
Very satisfied.
Hello Frat
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very kind and experienced staff. Swift handling of paper works. Brand new car. Offered bottle of cold water upon arrival.
Dear Marco
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
It was great but the office location outside the airport... I will we could pick the car from the gate.
Dear Adulla
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
We get a bigger car as agreed, so far so good, car is new and very clean
Dear Pascal
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Very friendly, helpful and most importantly quick. From getting to the desk to being handed keys and escorted to the car was a matter of minutes
Dear Frank
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Bon accueil et bonnes explications, avec un personnel efficace.
Cher Patrick
Merci beaucoup pour votre évaluation et vos excellents commentaires. Votre avis est très important pour nous. Notre intention est de contribuer aux expériences de voyage positives de nos clients.
Nous serons heureux de vous servir à nouveau
Service Client Europcar en Grèce
The car is OK no problem. The problem is, it is impossible to find the Europcar shutle in the airport, no indication where the bus is coming, nobody known where the shutle is waiting passengers, no office in the airport. We paid 19 € (minimum price said the driver) for a taxi. It is a scandal.
Dear Cureau,
Thank you so much for your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologies for inconvenience we may cause you, but all the instruction was in the voucher that has been send to you. It was written where to find our shuttle bus. We do understand that signs need to be in the airport although the policy of the airport won't allow us.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
We had a great experience with Europecar Athens Airport. We received a great car, and everything went very smoothly both at pickup and at return. But more than that we could really feel that it was genuinely important to everybody that we will be happy with our rental. We greatly appreciate that.
Hello Yakir
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very professional and kind advisor.
Nice clean, new car well kept
Dear George
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Check-in was unclear, unclear how to get to the lot where the EuropCar was located. Check-in took a long time.
Dear Zane,
Thank you so much for your feedback. We apologies for inconvenience we may cause you, but all the instruction was in the voucher that has been send to you. It was written where to find our shuttle bus. We do understand that signs need to be in the airport although the policy of the airport won't allow us. As about the delay during the check in, we will provide our team with additional customer service training to prevent similar issues from happening in the future.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team
The car condition was perfect. The staff were welcoming, extremely polite and very helpful.
I will definitely use Europe car Greece again and would recommend it without any doubt.
Dear Mr Christodoulos,
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Very fast and professional with no problems. The car was nice and clean
Dear Christos
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you again
Europcar Customer Service in Greece
Personnel was super friendly and motivated. One thing that annoyed me and pointed out to them was the following:
Car was received with a 7/8 full tank. I returned the car 8/8 because obviously I could not calculate exactly how to reach 7/8.
Is it so difficult to have a full tank pickup/return policy?
That would save so much hassle.
Thank you
Georgios
Dear Georgios
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers. We will share your comment about the full tank.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Dear John
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Alles in Ordnung. Bei der Übernahme wird auf jeden kleinen Steinschlag an der „Bodenleiste" geachtet, ist das nicht etwas zu übertrieben, bei uns war alles okay, aber wir sind der Meinung dass dies normaler Verschleiß ist.
Dear BIEGERT
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Fantastic experience, friendly staff, love the office
Dear OSHAUGHNESSY
Thanks so much for your rating and great comments. We appreciate your views. Our goal is to contribute to a positive travel experience for our customers.
If you need us on a future journey, please let us know.
Europcar Customer Service in Greece
Fast experience, no hidden fees, free upgrade the service was perfect
Dear Hasfield
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Markus
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece