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Epic Games

1.5

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Epic Games Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.

This summary is generated by AI, based on text from customer reviews

service
249
value
225
shipping
151
returns
185
quality
225

We monitor reviews for authenticity

Missouri
1 review
1 helpful vote
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How yo improve your game
January 28, 2024

SO ADD BACK NORMAL SHOOTING INSTEAD OF YOUR NEW SHOOTING ACCURACY BECAUSE YOU CAN SHOOT AS EASY AS IT USED TO BE AND TAKE AWAY ALL THE LAG AND BUGS IN THE GAME AND MOVE 0ping TO NA CENTRAL AND NA EAST SO PEOPLE CAN PLAY BETTER THANK YOU AND GOODBYE

Date of experience: January 28, 2024
Guadeloupe
1 review
1 helpful vote
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Not good
January 27, 2024

-scheduled updates not working
-can not work with the screen off
-complicated for nothing
- go to Steam (not affiliated to Valve, it just is better) or download your epic content online.

Date of experience: January 26, 2024
Texas
1 review
1 helpful vote
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Ngas thought making the game realistic would be a good idea my guy the $#*! looks like fkin play doh fix your game and bring back og fortnite tell my why i have a 4090 gpu and running at 360 average fps and my game still crashes on fortnite bu nothing else fix your game epic games your not a multi millionaire business for nothing

Date of experience: January 25, 2024
Mississippi
2 reviews
0 helpful votes
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When I hoped on rocket racing this morning I got on readied up and it said I was in first and I was not in the starting line with all the others and I was I first and I logged out to see if that had something to do with it and it was still the same I restarted my game still the same and then I got and it wouldn't let me boost so epic you need to fix your game bc its not right

Date of experience: January 22, 2024
Illinois
1 review
1 helpful vote
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Terrible platform
January 16, 2024

If I could rate 0 stars I would, the platform is absolutely terrible and the game developers they have are atrocious. Uninstalling and never even thinking to reinstall again. Absolutely disappointed.

Date of experience: January 15, 2024
Canada
1 review
1 helpful vote
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Very responsive
January 16, 2024

I've been signed out of my account for 3 years, and when I finally figured out how to change the email Epic Games responded within an hour and I got the problem solved within a day. They were kind and very helpful with the scenario.

Date of experience: January 15, 2024
Oregon
1 review
1 helpful vote
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I tried to reset my password but the thing Saud the code doesn't work and I got no code so get your $#*!ing life's together and fix it fagots

Date of experience: January 14, 2024
Missouri
1 review
1 helpful vote
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Fortnite
January 14, 2024

Riot sheild was a horrible idea to add to the game. Enough said. Lucky i couldn't leave anything less than 1 star.

Date of experience: January 14, 2024
Ohio
2 reviews
1 helpful vote
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Get better. And it sucks so bad get better bad fortnite shop is so bad. Get better for the 3rd time GET BETTER battle pass sucks toooo. And tell sypher ok to give me a million VBUCKS

Date of experience: January 14, 2024
Ohio
1 review
1 helpful vote
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Fortnite sucks so bad. They neeeeeed to bring og back for longer. Put more bots in zero build lobbies and charge less for v bucks. The item shop for the past month has sucked. I'm looking to buy a new skin but the shop is so bad I can't find any good things to buy. Also the battle pass is terrible. I neeed better skins. Add stewie from family guy as a backbling. Get better :(

Date of experience: January 14, 2024
Massachusetts
1 review
4 helpful votes
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Bad support
January 12, 2024

Already 10 emails have been sent back and forth and it is still not resolved when logging into my account. I only hear thank you for your patience and then a standard message again which does not solve the problem. This has been going on for 3 months now

Date of experience: January 12, 2024
Florida
1 review
2 helpful votes
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Bought 2 Fortnite gift cards for $19.99 for my grandson. Both came up "invalid". Web sight does not exist. Epic games does not respond. Total rip off. My grandson is devastated that a company would steal Christmas gifts from a child.

Date of experience: January 12, 2024
Alabama
1 review
1 helpful vote
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Fortnite
January 12, 2024

This is the stuipidist game iv plad evrything is brockin i relodid my gun 3 times and it didint relod and the tac shotgun is brockin im dawning sum one whit 3 shots whith a gray tac shotgun whin hes at full sheld git your game together

Date of experience: January 11, 2024
Michigan
1 review
6 helpful votes
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Fortnite
January 9, 2024

Does anyone know how to get ahold of epic games by phone? My son's account was hacked he has been playing since the game came out and has so much money into the game. Epic games is telling him they cannot do nothing about it. Now I know there's others who have put a lot of money into this game so if I were u I would stop giving them ur money. If our accounts can't even be secured from hackers we no longer can trust epic games. This is stealing money and I really need help. If u have something negative to say don't bother u will be removed! Thanks for your time.

Date of experience: January 9, 2024
Michigan
1 review
2 helpful votes
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Make sure you are prepared to jump through 100 hoops. Verify a ridiculous amount of information. Be ready for frustrated kids and husbands trying to figure this $#*! out too. It would be best if Epic made a simple REDEEM button in all of their games. Like a V Bucks card for Fortnite as an example. There has to be an easier way.

Date of experience: January 7, 2024
Indonesia
1 review
1 helpful vote
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Bad
January 5, 2024

$#*!ing $#*! $#*! launcher dumb worthless and waste of time and this shi is sexist and they can kts..

Date of experience: January 5, 2024
Canada
1 review
1 helpful vote
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I was playing fortinte ranked everything was okay until i killed a player and not even a minute after the game just kicked me out

Date of experience: January 3, 2024
Texas
1 review
1 helpful vote
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Absolutely awful.
December 31, 2023

No way to link accounts that doesn't have under an hour of work and extreme stress. I've purchased a little under 50 dollars worth of items on Xbox and now I can't link my account to my new ps5. It takes forever to even get into my account and it never loaded in. It just makes you make a new account so you can't even log in to your existing account.

Date of experience: December 31, 2023
Illinois
1 review
2 helpful votes
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Starting Christmas Day I entered in a gift card gave me a 25 digit code I entered that in on my Xbox did not receive my v-bucks and now then getting one message a day if that from epic games to resolve the issue still not resolved no one wants to deal with people that can't even answer a phone call

Date of experience: December 31, 2023
Arizona
1 review
0 helpful votes
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I have an account with the name kirmitsquad2 on fortnite and I'm unable to link my account to my ps5. Would you guys mind helping me be able to link my account, I have spent a lot of money and would like to be able to play on my account. Thank you and have a great day

Date of experience: December 29, 2023