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Epic Games

1.5

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Epic Games Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.

This summary is generated by AI, based on text from customer reviews

service
249
value
225
shipping
151
returns
185
quality
225

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Fortnite
December 4, 2023

It wouldn't let me get on Fortnite it would take 9 hours to load the game I just wanted my eleven skin

Date of experience: December 2, 2023
North Carolina
1 review
1 helpful vote
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HORRIBLE!
December 2, 2023

I try to link my nintendo fortnite account to my xbox and epic makes it so hard to merge account and when i try it tells me i can't log in even tho i get the email and approve all of the request on top of that there's nobody to call and i literally can't access my skins that i spent so much money on i am beyond furious.

Date of experience: December 2, 2023
Missouri
1 review
0 helpful votes
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It sucks
December 2, 2023

I had to wait for 4 hours for the new Fortnite season and it said the server is off line and I can't play anymore.

Date of experience: December 2, 2023
Australia
1 review
1 helpful vote
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WORST PLATFORM
December 2, 2023

Trying to sign in and its telling me to create an account. Ive been playing on this account for years. Games wont launch either. GO FOR STEAM, let them go bankrupt their service is $#*!.

Date of experience: December 2, 2023
Illinois
1 review
0 helpful votes
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Worse game launcher
December 2, 2023

It sucks I can't login or reset password it's saying my email is invalid when it is valid I can't reset my password because it's saying it can't utilize the database I just want to play some Fortnite but epic games sucks

Date of experience: December 2, 2023
Indiana
1 review
1 helpful vote
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Its not working.
December 2, 2023

It took 2 hours for the fortnite queue then it failed and now the epic games wont work and i cant get vbucks

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Date of experience: December 2, 2023
Romania
1 review
0 helpful votes
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Too bad
December 2, 2023

The worst platform,randomly you get log of your account and when you try to log back they say your were visiting our services to frequently try again later,definitely the worst game launcher ever

Date of experience: December 2, 2023
South Carolina
1 review
1 helpful vote
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Epic games suck
December 4, 2023

$#*! you epic fix yo games you suck i wanna play rl and you got it offline for the dumb $#*! Fortnite updated $#*! you dukbasses

Date of experience: December 2, 2023
Florida
1 review
0 helpful votes
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Eminem
December 2, 2023

I was in the Eminem event then got kicked then now I'm sittting waiting because the queue time is 1hr so I heated because I bought the skin and was ready to watch the Eminem event and get the version but got freaking kicked man

Date of experience: December 2, 2023
Arizona
1 review
2 helpful votes
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We can all agree that removing player-to-player trading in rocket league was the worst decision epic games could make.

We can also all agree that epic games shouldn't remove player-to-player trading. There are players around the world that used this for giveaways. They gave to the children who wanted an awesome preset.

Epic RUINED the game rocket league. Rocket league is not rocket league without trading.

EPIC GAMES, WE ARE GOING TO BOYCOTT AND THE AMOUNT OF PEOPLE THAT PLAY THE GAME WILL DECREASE IF YOU DONT KEEP TRADING IN ROCKET LEAGUE!

WE WILL NOT STOP UNTIL YOU ADD TRADING BACK TO ROCKET LEAGUE!

Date of experience: December 2, 2023
Louisiana
1 review
1 helpful vote
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All about the money
November 25, 2023

First off fortnite. The hacking and cheating is ridiculous. Epic doesn't care as a matter of fact they promote it. Epic as a whole is trash. I have fortnite founders copy and thousands of dollars and hours invested in the game. The Battle Royal side is hacked up full of cheaters and ridiculous. Fortnite makes a million dollars a day but can't keep the cheaters out. I used to love playing rocket League. Which I have thousands of dollars invested in and thousands of hours. As soon as epic took it over. It turned to s***. Anything epic gets involved in is straight trash. They don't care about the gamers or anybody else who pays for their games. All they care about is the money.

Date of experience: November 25, 2023
Maryland
1 review
0 helpful votes
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Upgrade your guns fix your game and the guns suck in this game bro.The fall damage is so huge fix it!

Date of experience: November 22, 2023
Texas
1 review
0 helpful votes
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Locked Out
November 22, 2023

I have spent a significant amount of time and money on Fortnite and Epic Games. After having a child, I was excited to resume playing. However I found I have been locked out of my account. I was able to confirm that Epic has the correct email for my account but they will not send me a password reset. When I attempted to contact them to gain access to my account I found the ONLY way to resolve my problem is over email with a support ticket. The email they sent me was that there were "security concerns" that prevent them from making any changes to the account (including sending me a password reset I suppose). Worst "service" I have ever experienced. Enjoying Fortnite isn't worth dealing with your trash service.

Date of experience: November 21, 2023
Minnesota
1 review
1 helpful vote
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Awful
November 18, 2023

You guys suck at running all of your games ever sense you guys took over this crap it all went down hill so fast nothing is working anymore and it sucks all i wanted to do is play. DO BETTER!

Date of experience: November 17, 2023
Florida
1 review
0 helpful votes
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Tack off Parent conchal
November 19, 2023

I just want to play with my brother and I have to do this loog thing and I did it and I put the code in and it said the code is wrong so that why I what parent conchal off and deleted for good

Date of experience: November 17, 2023
Texas
1 review
0 helpful votes
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Support
November 10, 2023

I have created a ticket with support said they would get back to me in 2 business day it has been 5 days now still no answer from no one or ticket hasn't been solved.

Date of experience: November 10, 2023
Tennessee
1 review
1 helpful vote
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Yall suck $#*!
November 5, 2023

Im over here trying to GIVE YOU MONEY and it just not possible and whenever i try to contact customer services the request fails. I looked at some polls and it said that no issues were reported today. I was like "YEAH NO $#*!, YALLS CUSTOMER SERVICES ROBOTS AINT WORKING!"

Date of experience: November 5, 2023
Israel
1 review
0 helpful votes
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Carmit zona
November 3, 2023

Fortnite is not good put doble pump in game or i $#*! your mother in doggy hitler skin next season
Adolf for life, i love arena put me in top one i want 100k dollars

Date of experience: November 3, 2023
Israel
1 review
3 helpful votes
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I forgot my epic games email it was made 5-6 years ago while playing fortnite for the first time so i wanted to restore my email or change it so i can be able to activate 2FA and trade items in rocket league, i contact support 5 days ago, and send them every thing they asked for, but those guys doesn't really care about helping customers they just want there day to end and to be seems like they answering requests, they pass my issue through 3 support agent now, and everyone keep asking same question and i provided everything like online id, list of email possible used and my PSN email and epic games id in game, with no help at all

Date of experience: November 3, 2023
Australia
1 review
2 helpful votes
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Absolutely terrible
November 3, 2023

If I could give zero stars I would.
If my boys didn't play the game, I wouldn't be playing the game.
Just the worst experience.
Constantly freezing, not rendering, I don't load into the game until a minute or two after everyone else is already on the ground.
Then when i do get to the ground half the time I can't run or jump or open chests.
Constantly standing and waiting for the game to actually function, I get stuck in floors and walls etc.
Never happened before the latest update.
Didn't have a single problem before the newest update which is now fortnite og, which, I'll say again, is utterly terrible.
If you don't have to play it, then don't.
Like I said, only reason I play is to bond with my two sons.
I'll be trying to get them into something else immediately.

Date of experience: November 3, 2023