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Epic Games Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.
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This company needs a major management overhaul, and a new support staff. They make Steam look good where it comes to customer support. I've used a few clients, like Steam, Origin, even Bethesda; all have some level of support, that Epic entirely lacks, and no account support. I figure they really don't want my money. Fine.
It lacks features compare to steam and it needed some full loaded overhaul to manage to compete with other launchers.
Buying online can lead to issues... it happens. So, you would expect the company to have decent customer service to help resolve them. Not EPICGames.
I got so frustrated dealing with EPICGames. When you finally get someone from customer service, they: 1. Say you didn't buy the game 2. Then they blame you for the issues you're having.
Other gaming download sites maybe more expensive, but at least they try to help.
I'll just wait one year for 'The Outer Worlds' to be available on other sites, that's if I don't find a better game sooner.
This is the most fun and best entertainment group ever, you should try them,,, my friends and my family likes them, I think they are the best ever
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