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The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.
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I been paying for emotes and skjns and they keep messaging me saying my transactions have been refunded but they never were also was hacked and never was rinbursed for anything this is tiring I'm an adult not a child they need to give me back all my stuff and some Valleyboy*******
I'm am so sick of this company, an online game that constantly needs updating using MASSIVE amounts of data and time! My son's game atm needs to update 1000gb of data and 100hours before he can play it and he hasn't played it in 3wks!, WTF, this is rediculous! Get your $#*! together and make a decent product that doesn't constantly cost us massive amounts of time and money to play it, SONY PlayStation is just as useless too! All these multi-million dollar companys making $#*! products need to use some intelligence for a change and make a sustainable product and game that doesn't cost the earth to play it!
$#*!ING ARKCOSE LABS CAN KISS MY FAT $#*! YOU GUYS HIRED ONE GUY THAT DOES MATH IN 2 SECONDS AND THOUGHT LETS ADD AN EXTRA 2 SECONDS FOR EVERYONE TO $#*!ING VERIFY THEIR ACCOUNTS LIKE GOD MOTHER$#*!ING DAMNIT YOU SONS OF WORTHLESS FAT $#*!S MAKE IT 15 SECONDS EACH MINIMUM IM $#*!ING BEGGING YOU, AND STOP MAKING SOME OF THE ANSWER CHOICES 13, 12, 11 OR SOME STUPID $#*! THAT THROWS US OFF WE CANT PROCESS THIS $#*! AS FAST AS A $#*!ING F1 FORMULA CARS!
Basically they see their games as competitive only even though they know countless people play the game for fun, they added aim assist to the game and didnt remove it, skill based matchmaking, and other annoying bugs that they havent fixed in years. They even went as far as to abandoning a 40 dollar game! Like who does that? Money chasers. They do anything for money, and now, fortnite is so dogsh*t that they are losing a lot of players. They also got fortnite out of the app store, another f*ck-up. Conclusion: Do not buy anything from epic games because you will regret it even though it may not seem like it, but they also will realize the loss of money and will do something about the game. Thanks, and please dont buy anything from them i beg you.
Epic games doesn't even deserve the word "epic" in there name. It should be $#*! Games. Rocket league has reached a point of near unplayability, because of this parasitic company. They came in as a company like happy campers, but it turns out they are the bear in the woods to ruin all the fun in the gaming community. The idea of a battle pass has destroyed many fan favorite games such as call of duty, rocket league, and more. It's a truly toxic concept. Going back to the rocket league destruction caused by $#*! Games. Servers before epic made their unwanted appearance in rocket league were as close to perfect as possible. I was able to join into games seamlessly with my friends. Unfortunately now you have to go through a connection gauntlet to even get in the pre-game lobby. I highly recommend not to have any idea of purchasing any games developed by $#*! Games or buy any in-game purchases available in their games. Epic games is truly catastrophic to say the least. I'm for sure not the only one that has this opinion. I, along with many others would not mind if this company would go out of business. Honestly it would be more help than harm to the gaming community. One last note. Epic games, you are the worst gaming company to ever be established and you will not see me, or my family for all coming generations purchase a game made by you. Thank you for nothing. Idiots.
Epic games not only refuses to refund people for games that either don't work or advertised features it couldn't deliver. They also don't want people to rate their games honestly so they refer their customers to AAA critics who get paid to promote these games. To top it all off, their platform is cheap, not user friendly, and constantly experiencing outages. This joke of a company needs reform.
When you steal releases from other platforms such as steam, (red dead redemption 2, just cause 4, watch dogs leigon and a number of other titles) your seen as a sham, a joke to the gaming community, your player base are children with ok cool good for you but they defend the hell out of your platform because they dont know the facts about EPIC games, they use shady practices that always wind up costing other platforms money, hundreds maybe even a few thousand pre-ordered red dead redemption on steam and steam lost thousands of dollars because at the last minute EPIC games bought out the rights
Do your research be for accepting EPIC games as a platform
They are having a Halloween sale! Games that dont even fit that category are in sale! Zombie Army 4 not in sale! Plus you can never get in touch with anyone! How are they getting games before steam blows my mind!
I have downloaded multiple games from Epic Games but cannot play any of them. When I try to contact them about this issue, it took three days to get a response and when I finally did get a message back it was not helpful in any way.
My son bought 2800 V-BUCKS FORTNITE gift card. Unfortunately, his gift card was empty. No V-BUCKS in that card. My son contact costumer service. He just wants to get credit his 2800 V-BUCKS that he purchased.
All Epic needed to do is check My son's account Transaction Records/Log and they can see there was no entry for the 2800 VBucks.
All they did is asking the same questions over and over and sending my case to diferente costumer service agent.
After 21 days of back and forth emails I asked them to call me so we can solve this issue. (I had another issue before with EPIC games and took over 3 months to solve it. That is why I want to have them call me.) there costumer service is base on emails only, so it takes months to solve an issue.
After 22 days, Epic game didn't want to give my son's for what he paid. They keep saying "contact Microsoft" It didn't make sense to me, but I called Microsoft as I was asked. Microsoft said, they don't sell Fortune cards. They only sell XBox cards. The card my son's bought is from EPIC games. Microsoft doesn't owns EPIC Games.
My son bought the physical FORTNITE card from Amazon.
I called Amazon costumer Service. They where able to see he redeem the code, but have not able to use any v-Bucks. They where able to refund his $25 he paid for that empty card.
My son is happy now.
He got $25 credit in his Amazon Account with in an hr.
Amazon customer service solve this problem with in mins. 5/5 stars from me.
EPIC Games costumer service you got 0/5 stars from me. Shame on you!
Gives free games on weekly basic(even AAA games), has a fine library, rates are pretty good. According to me it's a great site and its growing. You don't see a gaming store standing tall against steam everyday, do you? It just need our support and I think providing free games is good way to reduce piracy and I think they should make it permanent thing in their shop.
~cheers
My account was hacked a while back, and when I tried to retrieve it the only response I got was basically 'nah, ain't nothin wrong here, we won't help ya'. Terrible customer service, and extremely frustrating having to deal with. Will never be using Epic Games again.
I been trying to get in contact with epic Games for 3 days I can't find the to customer service they have a number can't talk to nobody smh second time they have taken my money that I work hard for I can imagine how many other parents have went through this
Epic Games needs to create a new process for banning people, I am all for banning people playing unfairly, but I was banned for just being a little better than someone in one particular game. I just killed them and they reported me. Now epic will not hear what I have to say, they just permanently banned me.
Worst experience with customer service I have ever had. Did not help and was unwilling to help. There is no way on earth I have kept track of the things that is needed to verify my identity. My son is autistic and locked out of his game. We sat on the phone with the very helpful Nintendo customer service and had to be directed to Epic Games. Epic Games suggested the normal troubleshooting and after sending information back and forth through at least ten emails they now asked for this after they've had all my information: Please provide the following details to confirm your ownership:
• Your public IP address(es) (IPv4), which you can find by searching "What is my IP address" in your internet browser; if you use multiple devices, please include all IP addresses
• Date when you created your Epic Games account
• Locations (city, state/province) where you made purchases on the account
• Original display name for the account
• Last 4 digits of the first payment card used on the account
• Date of your last login
• Names of any PlayStation, Switch, Twitch, or Xbox accounts connected to your Epic Games account and the dates when they were connected
• The invoice ID or transaction number from your oldest Epic Games purchase
--The invoice ID is located at the top of your Epic Games receipt and begins with an "A," followed by eight (8) or nine (9) digits; example: A*******.
--The transaction number can be found in your emailed Xsolla receipt. Please note that the number is a nine-digit string starting with a "4" or "5."
I don't know about anyone else but I 100% would not have all this information. Epic Games knows that and banks on me not filling out this information so they don't have to further assist me. There's no number so they don't have to deal with their customers. Hundreds of dollars have been spent on their stupid game that my child loves and now he can't use it. Worst. Customer. Service. Ever.
Whatever $#*!ing person came up with that gay $#*! piece of $#*! captcha i hope you get your $#*!head $#*!ing incinerated by zeus and cut off by a jaguar jaws wouldnt recommend to ANYONE not worth going through gay bull$#*! just to play some $#*!ing $#*!ty games 0/10
Im getting these lag spikes all the time. My game is crashing and i can't play anymore because Epic games took over. I really hate the game now
Answer: EPIC Games is a scammers by selling gift cards that are empty with not value. And refusing to credit for what they got paid for.
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