Epic GamesReviews 542

I recently purchased a $25 Fortnite V-bucks card for my 7 year old son as a reward for excellent work in school. He scratched off the code a little too hard and made the code illegible in one are. We reached out to epic to help resolve the issue and after showing our digital copy of our Walgreens receipt and an image of the actual image of the v-bucks gift card, they refused to help us find a way to redeem the card. They said that we had to have a printed copy of the receipt and that they wouldn't help. We literally proved that we made this purchase and they would not do anything to help... it was just so dumb and ridiculous and they were sooooo unwilling to help, not once was I asking for anything free and nothing. So 13 emails and 6 different representatives later... no help whatsoever. Just terrible customer service!
-Fortnite Kids Frustrated Mom

I could litterally code a better software using arduino or some $#*!e than this useless bs... Epic games litterally says fortnite is not installed but it also says it is installed and it is installed into the epic games folder like it should be. That might have been hard to read, but Epic Games Launcher is so far back, that it doesn't even recognize the already installed Fortnite folder in the Epic games folder. Neither does the Epic games launcher or the Epic games website give any options to even let me manually locate the fortnite folder. AND ALL THIS HAPPENED BY ITSELF WITHOUT ME EVEN LAUNCHING THE EPIC GAMES LAUNCHER. Support is absolutely useless. The entire software is so useless indeed that creating it all over again using inspiration and customization from other softwares would change the world. Also the depressingly slow downloading speed is something i have sent 3 emails to them about, which didn't help me at all. I actually can't find a single software that is so limited and bugged as Epic Games Launcher...

Worst customer service experience ever. They do everything through email and refuse to call a customer to help them out. But each time you reply to an email a new representative gets it... so you can't actually hold a convo with a single person and accomplish anything. I've been trying to add a vbucks card to my son's account for 4 MONTHS and cannot get help with it. They ask me the same queations over and over again and never actually help me. I will never spend another dime on anything associated with Epic Games again.

I am very disappointed with Epic games and their selfish ways of handling fortnite with Apple. My 12 year old son asked me play during the pandemic. I joined on my IPhone to connect with him. I just played my first full season and now have to terminate my connection with him. Shame on you epic. I play on an Apple platform and they should receive the majority of the of the profits that they generate. You do absolutely nothing but collect a percentage of Apple's profit. They maintain and provide the app. You should be appreciative of sitting back and enjoying your profits for doing absolutely nothing but sharing fortnite. My son (mainly me) have spent hundreds of dollars on your game (Vbucks). I am about to cut him off since you cut me off. I am done with you extorting money from him and me. Good luck in your future. I am out.

I am a 3 year user of Fortnite. I have personally spend over $6000 on my account. The ONE time I contact support to ask how I can better secure my account (as I had suspected someone else had logged in under my account)... the automatically closed the account, and now... we are unable to verify me as the owner because I do not remember my first screen name and I did not save the email receipt of when I originally purchsed the game. They could very easily step out of the box and verify me through other means. But they could care less about someone who has spent $6000 on their game. That kind of service wouldn't fly in the real world

I pre-ordered outer worlds for Nintendo switch. Epic games never notified me that the game had finally been released. When I realized it was available and went to download it, my download showed it was for the PC version. I emailed epic games customer service who responded that because it has been 14 days since the game was released they were not obligated to do anything for me. The game has never been downloaded, so I requested they simply apply my money to the Nintendo switch platform that I was expecting. Nope! They already had the money, so why do the right thing and help out their customers. Good for Google and Apple for booting epic games off their stores. Not hard to see why epic games had a one star average when I went to write this review. Also, the phony five star reviews are so obviously written by employees they should be embarrassed. Hey Epic, you will need to hire a LOT more people to write fake reviews to fix your crappy ratings.

I've never bought a game from Epic Games, so I can't speak about that. But this launcher gives out free games every week, and even though a lot of them are random small games that no-one's heard about, they do have some great ones. Although GTA made their launcher crash with the amount of people that went to 'buy' and play the game on there which was lovely. (: The lay-out is alright, and things are relatively easy to find. Downloading makes other things lag terribly for some reason, though. And I've never had that issue with other launchers.

Epic games does to much price reduction on games like ark, assassins creed and more and also the free games just dont buy any games anymore because after 1 a 2 month its free on epic and you dont get any dlc if you have payed its just feel like jou have been stabbed in your back by the game producers because you have payed for the game so much and that is on epic like its almost free and also the half of the time the games must be reinstalled because after a month it has a problem especially with uplay games like assassins creed and rainbow six siege and also the their connection with other platform like steam uplay origin is so BAD you must wait like 1-3 days that you game[s] appear on you library of that other platforms

Please read this.
Bad customer service, if you might lose v bucks but pay for them and you ask to get them back the ask for invoice id but what if you don't get one guess what they can't "help you." when I start telling them I just want my v bucks they say if I ask one more time they are going t take on my account I delete the conversation and I have to just live with my life knowing that I paid $50 for nothing so don't buy anything don't even try to get your v bucks back and I hope they see this.

My son allowed his friend to play Fortnite and he purchased an item before I could take the controller away. I tried to cancel the purchase. They kept telling me there was on option to cancel but I looked that page up and down and there wasn't. I used one of my son's refunds so we got the vbuck back this time but the idea that a mistake like that could only happen two more times with a refund infuriates me. I had bought vbucks to buy him battle pass and told him he needed to earn back vbucks in game play and save them for something he really wants because I'm not buying more vbucks until next season to purchase battle pass again. I am trying to use the game to teach my son about earning money and budgeting. He was heartbroken when his friend made the purchase. It also showed how easy accidental purchases are in the game and how difficult they are to correct. I am not planning to purchase vbucks ever again unless they change their predatory practices. How do we as parent unite against them?