Epic GamesReviews 542

I've spent thousands on Fortnite since Season 1, and this is how I get treated? After switching from Xbox to PlayStation, I lost access to my account — the one I've been using for years — and support has been absolutely useless. They asked for credit card info, PayPal history, everything under the sun to verify my identity. I gave them everything. And after all that? They hit me with the same robotic response: "We can't provide further details." No explanation. No help. Just locked out of my account permanently, like I never existed. I've never dealt with a company that treats long-time, paying customers this poorly. All that money I invested? Gone. Just because I dared to switch consoles. Epic Games is a greedy, corporate machine that clearly doesn't care about its player base — only your wallet. I'm officially done with Fortnite. Maybe it's for the best. This company is a capitalist cash grab with zero respect for the people who made it successful in the first place. Save yourself the headache — don't give these clowns a dime.

Scumbags deleted son's account for no reason. Lost everything. Impossible to find help to fix it. Absolute dogs.

I don't really like Epic Games Store. It feels less convenient compared to other platforms. The interface is clunky, and navigating through it is often frustrating. The only reason I use it at all is for the occasional free game giveaways, which are nice but not enough to make up for the overall poor user experience. I hope they improve it in the future, but for now, it's just not my go-to platform.

Worst company ever.

My sons acc got hacked and ofc it was changed to a russian e-mail. Even if we used a authenticator.

1st support was naaaaaa ima not do anything. Lazy $#*! that didn't bother to answer any questions nor do anything.

Sendt a new mail from his mothers acc and got a nice dude that was like. Yeah its stolen. And like always a RU mail. Its very common.
He/she fixed the acc in like 10 mins.

Got the acc back and set it up again.

He played like 8 matches. And now it's Perm Banned because of cheats. And we are NOT alone with this problem, its on a lot of different forums like reddit.

Tried to get it unbanned, because we now that he did not use any cheats. (he is playing on my comp). BUT again. We got prolly the first guy again that are like. Me ima get my paycheck anyway.

In my 25 years of gaming i have nvr ever talked or had to with a company support that is this bad. They are even worse then EA support, and that is impressing!.

So good luck getting some help from support..

Theyr support is worst, what a joke. My account got hacked and they give a $#*!. Lost hundreds of games. Try asking recovery but they do nothing. This companys account recover methods and security is absolutely nonexistend. They support more hackers and criminals than theyr customers. I advice never use this companys services.

I have been trying for the last 15 days to resolve an account issue. No possible way to actually call or chat with a live person. Their tech support repeatedly sends the same email on how to "fix" the problem, even when I have notified them multiple times their instructions do not work. Really a horrific tech support experience.

Lifelong player permanent banned and they won't reverse it. Have never cheated in anyway. Epic games are thieves, do not support them. They will just take your money & remove your services.

So i asked for my grandson's account to be temporary suspended to teach him a lesson. Since then, he hasn't been able to log back in. They offer no live support to help. We tried every possible way to restore his account. We lost 2 years of skins, lots of money lost. They just don't care! This is a common problem. There should be a class action lawsuit. I'm in.

Hacked and I can't get ahold of them, there is not even a number to call, that's a horrible way to run a company, it is so bad of help it should be replaced by a better website, hopefully it will because all reviews on any site is less than 1.5 stars.

What Kind Of Common sense does it make that epic puts bots with you to fill your duo or squad in ranked matches an the bots stare at Walls an do no help at all causing you to lose match an to go down in percentage on your rank. Epic you are nothing but ignorant pieces of $#*! who cater to your streamer partner and do absolutely nothing for the rest of the community other then dumb $#*!. I hope each and every ceo vice president and president of epic games choke on a huge $#*!..

HOW DARE YOU CLOSE MY PREVIOUS COMPLAINT! THANK YOU FOR WASTING MY TIME AND FOR THE GAMES I'VE COLLECTED! STEAM HAVE WAY BETTER SECURITY THAN YOU ANYWAYS, SO I AM SWITCHING TO STEAM! THANK YOU FOR NOTHING! EPIC FAIL!

YOU DARE CLOSE MY ACCOUNT WHEN I HAVE LOTS OF GAMES THERE AND WASTING 3 DAYS OF WAITING FOR YOUR RESPONSE AND YOU CAN'T EVEN HELP ME GETTING MY ACCOUNT BACK, WHAT HIGHLY SUSPICIOUS ACTIVITY DO YOU MEAN? IT IS BECAUSE MY ACCOUNT GOT HACKED! I NEED HELP IN RECOVERING IT AND YOU CAN'T DO A THING RIGHT!

My account got hacked. All my games worth about 250 bucks, my friends list, everything gone. Talked to support and they were able to get my name back, but other than that my account looked brand new. I then left for my grandfather's funeral for a total of 3 days and when I got back and checked my email I saw "do to you not replying to our emails well write your support ticket as resolved". After sending a few more emails, all i got were auto-written emails letting me to enable two-factor authentication which I did already have when my account was hacked. F*** you epic. I want my money back so I can buy my games on another platform.

Every time I try to have a nice time playing this game and completing quests for new stuff I have to deal with these mother $#*!ing cars and I can't have a good time because it's so stressful when I don't have a car and I get downed almost immediately and when I do have a car they blow it up and kill me immediately. I am so mad because I want to have a fun experience and these people spam their guns, fists, car bombs and all this stupid $#*!. Fix your stupid $#*! game or vault the damn cars and I will gladly add more money into your pockets you prices of $#*!.

I used to spent hundreds if not thousand on this site and its products, but recently they did me very dirty. Bought a $100 code and it did not work. Contacted them but they kept closing my ticket. Finally got a response that said no refunds for digital codes. Tried contacting again multiple times with no response at all. I thought a customer that spent so much would be given good customer service but no, they do not care. I am going through a lot right now and this was the final straw, left my account, moving on to another company with better games anyways, bye epic games, good riddance, keep exploiting third world countries for cheap call center labor...

My son has been playing Fortnite for over a year, spending all his allowance on the game. One day he starts up fortnight and everything is gone. All the skins battel passes everything, there support said they couldn't help to keep people account safe, well it didn't work very well. They did nothing for him. Terrible company, terrible support.

Don't give then any of you $. They are commie scum. They soend no money on their servers, and you are always paired with people that have terrible lag, which in turn makes you lag.

Never contact support, they'll only make your problem worse. In August 2023, I had an issue with my Fortnite account and thought I'd reach out to Epic Games Live Support Chat (biggest mistake). Anyway, I explained the problem, and the staff member said, "I can't help you, suspicious activity is on the account," and then closed the ticket. I thought, whatever, I'll just solve it myself. But what do I see when I try to log into the Epic Launcher? "The account has been deactivated." And every time I contact Epic, they close the ticket with the reason: "We couldn't identify you as the creator of the account and can't make any changes to the account," even though I've provided all the information and it was correct. And they still close the ticket. NEVER REACH OUT TO THEM. One star would be too much. Still haven't found a solution.

I CANT DESCRIBE HOW $#*! THIS PEICE OF DOODOO IS IM GONNA KILL MYSELF WHY DO BULLETS THAT ARE 20METERS AWAY FROM ME DESTROY ME.