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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The service provided at this location was fabulous. The agent representative was courteous, respectful of my time and professional. My car was clean both inside and out. The model was the latest with all the accompanying accessories needed to travel. I will definitely utilize this location again.
Employees were very considerate in assigning the rental car, and the return was handled very nice, too. I appreciated their caring attitude. I had no problems at all.
Thank you for your positive feedback, Theresa. We're glad to hear that our team provided you with a caring experience during both the rental and return process. Your satisfaction is important to us. - Lisa
Excellent service and vehicle maintenance and performance
Thank you for your kind words, Richard. We’re glad to hear you had a positive experience with our service and vehicle quality. - Lisa
Perfect from start to finish. They handled entire transaction
Thank you for your positive feedback, Sheila. We're glad to hear that your experience was seamless and that our team met your expectations. - Lisa
Britney was amazing. Had a great experience. No wait times to get helped.
Thank you for your kind words, Marlene. We're thrilled to hear that Britney provided you with such a smooth and efficient experience. - Lisa
Customer service is Aces with you guys. The gentleman who rented to me on 6/4/25 at Superior WI needs to train others on how to greet customers, walk ins, and handle stress from the customer so it washes over them (the Enterprise employee), and everyone gets what they need. He was awesome! I forgot his name! But he needs a promotion ASAP!
Thank you for your kind words, Justin. We're thrilled to hear about your positive experience and the excellent service you received. We'll make sure to share your feedback. - Lisa
Impeccable service every time! I would never go anywhere else
Thank you for your kind words, Spencer. We're thrilled to hear that you consistently have a great experience with us. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
Excellent service and quality vehicle will recommend to family and friends
Thank you, Kevin, for your kind words. We're glad to hear you had a great experience and appreciate your recommendation. - Lisa
Reed and Madison went the extra mile to provide the vehicle we needed and at an economical rate. Would definitely recommend this location on 5059 Beeler St, Denver, CO *******
Thank you for your kind words, Destry. We're glad to hear Reed and Madison provided excellent service. Your recommendation means a lot to us and we hope to see you again - Lisa
Dog fur was all in the car everywhere in both cars
Hi Teresa. We recognize how disappointing it is to receive rental vehicles that are not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The absolute best people to work with when you wanna rent a car. Enterprise is the only place I look now.
Thank you for your kind words, Debra. Your loyalty means so much to us. Looking forward to seeing you again. - Lisa
Excellent service, delivery and pick up especially.
Thank you for your kind words. We're glad to hear that you had a great experience with us. - Lisa
I didn't like the Hybrid /Gas combination Vehicle, l drove for a week to noisy, to much going on driving along while changing of the gears.
Thank you for your feedback, Martha. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Awesome car and wonderfully helpful employees!
Thank you!
Thank you, Una, for your kind words. We’re glad to hear you had a great experience with our team and enjoyed the car. - Lisa
It was just a nice experience and hassle free. The vehicle type i reserved was not available so they bumped it up to a premium vehicle at no charge or hassle. It was a nice thing to do. Return went easy. Staff was friendly and helpful.
Thank you for sharing your positive experience, Daniel. We're glad to hear you enjoyed the upgrade and found our staff helpful. - Lisa
Thank you for your feedback, Fred. We're glad to hear you had a smooth experience and appreciated the clear communication. Your satisfaction is important to us. - Lisa
Everyone at this Enterprise location was super helpful and friendly. Car was great and clean. Highly recommend!
Thank you for your kind words, Patricia. We're glad to hear that our team provided you with excellent service and that you enjoyed your experience with us. Your recommendation means a lot. - Lisa
Jeremy at the Little Elm location was very helpful, informative and went above and beyond as far as professionalism and customer service.
Thank you for your kind words, Sarah. We're glad to hear that Jeremy provided you with exceptional service. We strive to ensure a great experience for all our customers. - Lisa
North Myrtle Beach was amazing! I had some vehicle issues, and she was right there with me anytime I called. She was so positive and reassuring!
Thank you for your kind words, Barbara. We're thrilled to hear that our team was there for you, and it's great to know we could contribute to your amazing experience. We appreciate your feedback and hope to see you again. - Lisa
Best in Virginia! Courteous, efficient and smart staff. Knowledgeable about the vehicles and willing to educate the customer on the appointments in the vehicle. I will rent nowhere else in Virginia!
Thank you for your kind words, Andrew. We're glad to hear that our team's knowledge and service made such a positive impression. Your loyalty means a lot to us, and we look forward to assisting you again in the future. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Terita. We're thrilled to hear you had a great experience with our team and that you enjoyed the vehicle. We look forward to welcoming you back. - Lisa