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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Staff were very friendly, efficient and helpful!
Ease in rental pick up, on line option to extend the time was a breeze, return very courteous.
Thank you for your kind words, Racjel. We're glad to hear that our team made your rental experience smooth and enjoyable. - Lisa
Great service, clean and well maintained vehicle! Very happy with this particular establishment!
Thank you for your positive feedback, Mitchell. We’re glad to hear you had a great experience and enjoyed our service and the vehicle. - Lisa
Enterprise doesn't check to see if all of the functions on the vehicles are working properly like the horns on the cars.
We're listening and would like to know more, Tarketha. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The service was great. The car was outstanding very clean inside and out had just a very overall good experience reasonable price..
Thank you for your positive feedback, Johnny. We're glad to hear that you had a great experience with us and appreciated the cleanliness of the car. We strive to provide quality service at reasonable prices. - Lisa
Everyone was super nice and helpful. I was happy with the car I chose.
Thank you for your kind words, Sandra. We're glad to hear you had a positive experience. - Lisa
Destiny was awesome. Glad she was able to help me during my time of need!
Thank you for your kind words, Jenniffer. We're thrilled to hear that Destiny provided the support you needed. - Lisa
Well I never feel like it's a hassle when coming off the bypass.:)Although I did have a tiny hiccup it wasn't nothing Mr. Ryan couldn't and wouldn't fix for me. It was a joy,& thanks for being great and showing wonderful customer service and support.
Thank you for your kind words. We're glad to hear that Ryan was able to assist you and make your experience enjoyable. - Lisa
Love the whole team love and the company as a whole and I have a lot of love and respect for the team member Alex he always takes care of me every time I go to enterprise thank you, Alex
Thank you, Shirley, for your kind words. We're thrilled to hear about your positive experiences with Alex and our team. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
My experience was great. The staff is very friendly and helpful. When checking you out/in, the staff moves fast. Very considerate of the customers time. Management at the location is phenomenal. He's very personable and knowledgeable. I give this location 5 STARS :) I would definitely come back again.
Thank you, Angel, for your wonderful feedback. We're thrilled to hear that our team made such a positive impression on your experience. Your kind words about our staff and management mean a lot to us. We look forward to welcoming you back. - Lisa
Seamless experience. Efficient, professional, and good selection of rentals.
Thank you for your feedback, Leanna. We're glad to hear you had a seamless experience and appreciate your kind words about our team and rental selection. - Lisa
Had a great experience! Received courtesy calls right after rental started then again to remind me when my rental was almost up
Thank you for your kind words. We're glad to hear that you had a positive experience and appreciated the courtesy calls. Your feedback helps us continue to provide excellent service. - Lisa
I rented two cars within one week and the staff was completely accommodating. My boyfriend left his phone in the first rental and the staff went above and beyond to make sure that I got it back.
Thanks for sharing your experiences, Jodi. We're thrilled to hear our team went the extra mile. Your satisfaction is our priority. - Lisa
There was a problem getting our car on time, which made us a little late with the start of our vacation, but the girl behind the desk did everything she could to accommodate us.
Thank you for your feedback, Virginia. We're glad to hear our representative worked hard to assist you. Your experience helps us improve. - Lisa
Outstanding Customer Service by the staff They went out of their way to select a car that I felt comfortable driving for two weeks until my car was repaired.
Thank you for your positive feedback, Denola. We're thrilled to hear that our team provided you with a car that met your needs. Your satisfaction is our priority. - Lisa
The car was clean and met my needs and the manager gave a thorough orientation to that specific model. She was professional but very personable as well.
Thank you for your kind words, Dorothy. We're glad to hear the car met your needs and that our team provided a great experience. Your feedback is appreciated. - Lisa
Thank you for sharing your positive experience, Ever. Your feedback means a lot to us. - Lisa
Took a Family Vacation to Florida with our 3 Children. Needed a vehicle that would give us enough room for everyone and these guys as always pulled through and made our Vacation Amazing! The Team on 7th St. In Fortworth are the reason we've came back for over 5 years now. Keep up the Great Work! Look forward to seeing you guys on our next Trip! Always a Great Experience!
Thank you for your kind words, Chris. We're thrilled to hear that our team made your family vacation enjoyable and that you continue to choose us year after year. We look forward to welcoming you back on your next trip. Safe travels until then. - Lisa
My car was down. So I headed to the Federal Way Enterprise. I wasn't sure how long it was going to take to fix my car. In the end it took almost an entire month. You guys took great care of me. You guys helped keep me mobile. So that I can make it to work and my appointments. Thank you Federal Way team for your help during that stressful time. And thank you for your great customer service each time I came in there.
Thank you, Suzanna, for sharing your experience. We're glad to hear that our team could assist you, and your kind words about our customer service mean a lot to us. - Lisa
The service and car were satisfactory. But once on the dusty roads the drizzle made the windows very difficult and dangerous as we had no windshield wipers fluid.
Hi Ruth. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback, Abby. We're glad to hear you had a smooth experience with our team and enjoyed the car. - Lisa