On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Car was dirty on outside, and no car mats on inside. Car came with a ton of scratches all around bumpers in front and back. Also had dents on side door. Luckily I took a video of all the pre-existing damages because the Enterprise inspector did not have any of those in her notes upon car dropoff. Additionally, I received a car with a fuel tank less than three quarters full, and I returned with a completely full tank, so I feel like it's a bad scheme where Enterprise gets customers to pay for filling up their cars beyond what they were initially given.
The drop off & pick up is marketed, yet it is not honored. Maintenance on cars are inconsistent and inconvenient.
We're listening and would like to know more, Kayla. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any reservation or rental agreement numbers and the details. Thank you. – Lisa
My experience was excellent. I received my vehicle in a timely manner.
Thank you for your positive feedback, Fredia. We're glad to hear you had an excellent experience. - Lisa
Location was very convenient, vehicle was clean and priced reasonably, staff was courteous.
Thank you for your positive feedback, Rick. We're glad you found our location convenient and appreciated the cleanliness of our vehicles and our rates. - Lisa
Great experience. Friendly and courteous service. Representative was attentive and kind.
Thank you for your kind words, Debbie. We’re glad to hear you had a great experience with our team. - Lisa
We rented the car from Benji at the Williamson collision center in Miami. He took excelent care of me.
Thank you, Carlos, for your kind words about Benji's service. We're glad to hear that you had a great experience. - Lisa
Always hassle-free, and no surprise fees added to rental reservation.
Thank you for your positive feedback, Colleyne. We're glad to hear you always have a hassle-free experience and appreciate your recognition of our transparent rates. - Lisa
Excellent customer service from local office. They answered all my questions and helped me find a car to fit my budget. I appreciated their follow up when I used the after hours drop off right before a holiday. They let me know the next day that it was checked in and all ok. They went over the normal charges & made sure my questions were answered.
Thank you for your kind words, Amy. We're thrilled to hear that our team provided excellent customer service and helped you find the right car. It's great to know that the follow-up made your experience even better. We appreciate your feedback and hope to assist you again. - Lisa
Staff are very professional and personable. Even though they were very busy, they gave excellent and personal service!
Thank you for your kind words, Linda. We're glad to hear our team provided you with professional and personal service. - Lisa
My recent Enterprise rental couldn't have been easier. Even with a one hour delay that had me arrive at 10:00 PM. I was in and out in five minutes since I had registered online earlier in the day.
Thank you for sharing your experience, Maria. We're glad to hear that your rental process was smooth and efficient. We hope to see you again. - Lisa
Always have a pleasant experience when I deal with this enterprise in coma and I have been coming here for many years
Thank you for your loyalty, Shirelle. We're glad to hear you consistently have a pleasant experience with us. We look forward to seeing you again. - Lisa
Great product, always clean and ready to go, top flight personnel, efficient procedures. A pleasure to deal with decade after decade.
Thank you for your kind words, Denis. We're glad to hear that you consistently have a great experience with us. Our team works hard to maintain high standards, and it's rewarding to know it shows. We appreciate your loyalty. - Lisa
Truck was nice, but was told Truck was there and was not there until evening time. Offered me something else but to small and had a smelled link shrimp about to spoil.
We're listening and would like to know more, Randy. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Awesome service, everything is super cool, I feel happy and confident
Thank you, Richard, for your kind words. We're thrilled to hear that you had a positive experience and felt confident with our service. - Lisa
Mrs.Bieber did a great job. I would recommend enterprise to anyone looking for a rental car service.
Thank you, Devon, for your kind words about Mrs. Bieber's service. We appreciate your recommendation. - Lisa
Enterprise was professional and friendly. They went above and beyond to assist me with a car rental I needed due to a hit and run accident.
Thank you for your kind words, Sarah. We're glad to hear that our team was able to assist you. - Lisa
The car we rented should not have been rented. It had front end problems. The windshield wiper was broke. The car smelled like smoke, and the agent at enterprise gave us absolutely no paperwork and there was nothing in the glove box to indicate the registration or anything else. We had to switch out the car in Louisville at the airport after waiting an hour and a half on the line to even get a representative. I've rented all my life from enterprise, I have an account with enterprise and I will not be renting from enterprise ever again.
Hi Kelley, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Great staff and availability, very patient and helpful definitely recommend renting here from the Stroudsburg Milford road location. 🎖🎖🎖🎖🎖
Thank you for your kind words, Edward. We're glad to hear that our team made your experience positive and your recommendation means a lot to us. - Lisa
Great car, friendly and helpful staff. I definitely will use Enterprise for my rentals.
Thank you for your kind words, Lili. We're glad to hear you enjoyed your experience and we look forward to assisting you with your future rentals. - Lisa
Great experience! Staff was super helpful and fast.
Thank you for your feedback, Jessica. We're glad to hear that you had a great experience and found our team helpful and efficient. - Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa