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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Utilized Enterprise when our vehicle was getting repaired from a deer strike. Enterprise immediately contacted me after speaking with my insurance company. I picked up the car that day and returned it to the location where our car was being repaired when complete. I was contacted by Enterprise telling me my deposit will be refunded and asked if I had any questions or concerns. Very friendly and willing to work with us throughout this process. Thanks so much!
Fast and efficient vehicle available before hand and reasonably priced
Thank you for your feedback, Roy. We're glad to hear you found our service fast and our rates reasonable. We hope to see you again. - Lisa
Incredible. Amazing from beginning they called me set everything up when my car was ready to get fixed I called them they were there early to assist me. Thank you
Thank you, Jolynn, for your wonderful feedback. We're glad to hear about your positive experience and appreciate your recognition of our team's efforts. - Lisa
Nick was very professional.
The car provided was just what l needed.
Thank you for your positive feedback. We're pleased to hear that Nick met your expectations and that the car was perfect for your needs. - Lisa
The vehicle was great and so was the staff. However, I felt like I was overcharged.
Thanks for your comments. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
It was great they all were super nice and put me in a nice ride for my vacation
Thank you for your kind words, Mary. We're glad to hear you enjoyed your experience and found the perfect vehicle for your vacation. - Lisa
The parking at this location was awful, but the service was great! Will definitely choose again!
Thank you for your feedback, Kim. We're glad to hear you enjoyed the service, and we look forward to seeing you again. - Lisa
Those were already provided. I am not devoting time to re-creating them
Thank you for your feedback, Donald. - Lisa
I have a very good experience we enterprise on Brooksville location they are really good working with people. The cars are in a good condition and clean. Love it. Thank you for everything.
Thank you for sharing your positive experience, Alex. We're glad to hear that our team in Brooksville and the vehicle met your expectations. We hope to see you again. - Lisa
I had a very good experience from reservation, to pick-up and return. The car we rented worked very well and was fully distraction-free. I was able to get everything done on my vacation that I had wanted. Thank you Enterprise!
Thank you, Alex, for your wonderful feedback. We're glad to hear your rental experience contributed positively to your vacation, and that the car met your needs. We hope to see you again. - Lisa
Great check-in, extremely friendly service, vehicle was excellent
Thank you for your kind words, Russell. We're glad to hear you had a positive experience with our friendly service, and that the vehicle met your expectations. We appreciate your feedback. - Lisa
Great no problems a toll may Wife and I enjoyed the vehicle it solved my problems
Thank you for sharing your positive experience, Armando. We're glad to hear that the vehicle met your needs. - Lisa
Good accommodation on service from veh in size and pricing and an upgrade from original booking. Pleasant phone and in person interaction on receipt and return of vehicle. Great experience
Thank you for your wonderful feedback, Juliette. We're glad to hear you had a great experience with our service and enjoyed the upgrade. Your satisfaction is important to us. - Lisa
Staff was super helpful in coordinating delivery of the car to the local (small) airport.
Thank you for your kind words, Doug. We're glad to hear our team was able to assist you. - Lisa
Fast, courteous and friendly. The best experience I have ever had renting a car.
Thank you for your kind words, Anita. We're glad to hear that you had a great experience with us. - Lisa
The employee had a very difficult customer, and he was professional and patient. I was very impressed with how he handled the situation. The car was ready on time, just what I asked for, and super clean. 10/10 would recommend.
Thank you for your kind words, Melissa. We're glad to hear that our team member handled the situation with professionalism and that you received your car in great condition. Your recommendation means a lot to us. - Lisa
Great beautiful girls run the store
Thank you
Thank you thank you
We appreciate your positive feedback, Michael. We're glad to hear you had a great experience with our team. - Lisa
Very friendly, cooperative and provided a first rate car.
Thank you for your kind words, William. We’re glad to hear you had a positive experience and enjoyed the car. - Lisa
Very easy process. Friendly staff. In and out quick.
Thank you, Melissa, for your positive feedback. We're glad to hear that you had an easy experience with our team. - Lisa
Exceptional professionalism promptness n courtesy!
Thank you for your kind words. We're glad to hear that you experienced exceptional professionalism and prompt service. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your positive experience, Lynne. We're glad our team could assist you and make your rental as smooth as possible. Your feedback is appreciated. - Lisa