On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and efficient check-in and out. No issues with car. Everything was fine.
One of the worst car rental experiences I've had. They only had a couple of cars (small EVs)available, not in the class reserved (SUV). The EVs weren't charged, so I had to go charge the car almost immediately at my own expense and time. The shop's credit csrd terminals were down, so the rep just wrote my credit card number in a piece of paper on the desk visible for any customer or rep alike, along with a other customer's card numbers as well. Finally the shop was really dirty, with trash on the ground around the desk.
Hi Matt, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
Not the best experience but had no choice as progressive was paying
We're listening and would like to know more, Jay. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The manager and assistant manager were awesome. They were kind, helpful and made sure that my needs were all taken care of. I will recommend this location at Beaver Ruin in Norcross, GA to everyone! They were the best! Outstanding service!
Thank you for the wonderful feedback, Tammy. We're thrilled to hear that our team provided you with such great service. Your recommendation means a lot to us. - Lisa
Very disappointed in the customer service I received in Muncie IN. I had an unforseen circumstance that changed my return time on a vehicle I rented. I contacted Enterprise to check if that would be fine in which she assured me that that would be completely fine! Little did I know I would be charged an extra day. Due to the fact she couldn't inform me of this. After reviewing my receipt I noticed I got charged for an extra day. So I contacted them again to only be told "It's in the policy" I'm sorry but who really looks into policy's unless there's a situation. No usually they trust the representatives renting them the vehicle to be transparent about charges etc. I feel taken advantage of to say the least. I'm sure this has happened to more than just me. If I had known about the charge I would have done things differently! It not only inconvenienced me but my 2 small children to get the vehicle unpacked and back at the store at 11:30PM assuming I wouldn't be charged for the next day. My suggestion would be to post it on your website/app that if returning vehicle after hours you will be charged another day. That would only make more sense to inform loyal customers of charges/fees and why BEFORE they make said decisions.
Thank you for your feedback, Tyler. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
My first time renting so can't compare but, very good experience, no complaints at all
Thank you for sharing your positive experience, Glynn. We're glad to hear that your first rental went smoothly and met your expectations. - Lisa
Easy to get a car, and if you need to speak to a live, real person, you can in a real short period of time. Also, Able get a local Enterprise center real easy.
Thank you for your feedback, Robert. We're glad to hear you had a seamless experience and found our team accessible. - Lisa
From start to finish everything was great & smooth sailing! In particular, Andrew & Shane were awesome 😊. It was the best experience I've ever had with using a rental car! Thank you so much!
Thank you for sharing your positive experience, Christina. We're thrilled to hear that Andrew and Shane made your rental process so enjoyable. We hope to see you again. - Lisa
Enterprise on North 9 Mile in Pensacola, Florida provides excellent service and makes checkout and checkin of cars very smooth and painless. I will use them again.
Thank you for your kind words, Sharilyn. We're glad to hear that you had a smooth and easy experience with us. We look forward to welcoming you back for your next rental. - Lisa
I truly had a great experience at Enterprise rent a car in St Joseph Missouri. My situation was an insurance issue. Rashad turned a stressful situation into an easy one! I sure appreciated his kindness! Give them a call!
Thank you for sharing your positive experience, Susan. We're glad to hear that Rashad was able to assist you. Providing excellent service is our priority, and your kind words motivate us to keep it up. - Lisa
Very good staff very nice up-to-date calling me frequently
Thank you for your kind words, Pravin. We're glad to hear that our team provided you with excellent service and communication. - Lisa
Very convenient rental location, and the late-model car met my needs well.
Thank you for your feedback, Chris. We're glad to hear you found our location convenient and that the car met your needs. - Lisa
Enterprise on Dixie by upper hunters is amazing. They were able to get my rental extended from 2 weeks to 1 month when my 2025 grand highlander was in the shop due to a tree falling on it. The first vehicle I had was great, then it started to shake when I hit highway speeds. I called them and within an hour they had a new vehicle for me to drive for the remainder of my rental. They dealt with my insurance company to keep me in the rental until my 30 days were up and even offered to extend it, all I would have to pay was the rate they gave the insurance company. The Audi A6 that I rented had less than 50k miles and drove extremely smooth. I recommend this enterprise because of how friendly and courteous they were throughout the entire month I used their services!
Thank you for sharing your experience, Chris. We're glad our team could assist you with your rental needs and provide a smooth experience. Your recommendation means a lot to us. - Lisa
Sarah in the Clermont office as well as Kristi in the villages office are phenomenal. Very cordial and professional despite being overwhelmed with customers in their respective offices
Thank you, Brad, for recognizing Sarah and Kristi's hard work. It's great to hear they provided you with excellent service, and we appreciate your feedback. - Lisa
Super fast, no paperwork, no lines, away in a flash at both ends of rental
Thank you for your feedback, Charles. We're glad to hear that your experience was quick and efficient. - Lisa
Utilized Enterprise when our vehicle was getting repaired from a deer strike. Enterprise immediately contacted me after speaking with my insurance company. I picked up the car that day and returned it to the location where our car was being repaired when complete. I was contacted by Enterprise telling me my deposit will be refunded and asked if I had any questions or concerns. Very friendly and willing to work with us throughout this process. Thanks so much!
Thank you for sharing your positive experience, Lynne. We're glad our team could assist you and make your rental as smooth as possible. Your feedback is appreciated. - Lisa
Fast and efficient vehicle available before hand and reasonably priced
Thank you for your feedback, Roy. We're glad to hear you found our service fast and our rates reasonable. We hope to see you again. - Lisa
Incredible. Amazing from beginning they called me set everything up when my car was ready to get fixed I called them they were there early to assist me. Thank you
Thank you, Jolynn, for your wonderful feedback. We're glad to hear about your positive experience and appreciate your recognition of our team's efforts. - Lisa
Nick was very professional.
The car provided was just what l needed.
Thank you for your positive feedback. We're pleased to hear that Nick met your expectations and that the car was perfect for your needs. - Lisa
The vehicle was great and so was the staff. However, I felt like I was overcharged.
Thanks for your comments. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Richard. We're glad to hear that your experience was quick and efficient, and that everything met your expectations. - Lisa