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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Good, except I brought the car back two days early, but did not receive credit for the two days I didn't use.
The staff at the Lakewood location was very helpful and kind. They answered all the questions I had and made sure I was taken care of. Definitely coming back next time I need a car!
Thank you for your kind words, Frank. We're glad to hear our Lakewood team provided the support you needed. We look forward to seeing you again. - Lisa
At Enterprise they really take care of their customers. Very professional.
Thank you, Maria, for your kind words. We're glad to hear our team made a positive impression and delivered a professional experience. - Lisa
Awesome service. The staff was great and got me in and out on a busy holiday weekend.
Thank you for your kind words, Harold. We're glad to hear that our team provided you with quick and efficient service. - Lisa
I had a last-minute cancellation and I decided to come to enterprise to see if they had anything and Tim help me out. He also made returning very easy is the best go to him.
Thank you for your kind words, Mukter. We're glad to hear Tim provided excellent service and made your experience seamless. - Lisa
Top Notch office! Professional, courteous, friendly amd knowledgeable. Theyre my office amd rental car company of choice.
Thank you for your kind words, Sherman. We're glad to hear that you've had great experiences with our team. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Great customer service when checking in and checking out appreciated the pick up ride as well. Will definitely be back to this location.
Thank you for your review. We’re glad to hear you had a positive experience and we look forward to welcoming you back. - Lisa
Amazing store, manager Ashley is awesome, very attentive and true professional. Organized Pick up and drop off too. The car was great too! Super service!
Thank you for sharing your positive experience, Dmitrii. We're glad to hear that Ashley provided excellent service and that you enjoyed the car. - Lisa
Thank you for your positive feedback, Kourt. We're glad to hear you had a quick and easy experience with us. - Lisa
Super friendly and easy peasy. Very accommodating to our needs. Will definitely use you again when the need arises.
Thank you for your kind words, Lisa. We're glad to hear you had a positive experience and found our team accommodating. We look forward to assisting you again in the future. - Lisa
Unprofessional weren't very honest or helpful and didn't contact me with updates I had to keep reaching out
We're listening and would like to know more, Tee. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Agent was very helpful and friendly! We will definitely be using them again!
Thank you for your kind words, Jodi. We're glad to hear our representative provided helpful and friendly service. We look forward to seeing you again. - Lisa
The staff was friendly and accommodating. They picked me up from the auto shop when I dropped my car off for repairs and brought me back when I needed to retrieve my car.
Thank you for your kind words, Mel. We're glad to hear our team made your experience smooth and convenient. Your feedback is appreciated. - Lisa
Excellent experience! Everyone was professional with great attention to detail
Thank you for your kind words, BJ. We're glad to hear you had an excellent experience and appreciated our team's professionalism and attention to detail. - Lisa
Austin the manager of the Kent washington location is simply the best. He goes out of his way to make sure my rental is top notch and worry free
Thank you, Phillip, for your kind words about Austin. We're glad to hear he provides you with excellent service. We appreciate your feedback and hope to see you again. - Lisa
Quick and efficient check-in and out. No issues with car. Everything was fine.
Thank you for your feedback, Richard. We're glad to hear that your experience was quick and efficient, and that everything met your expectations. - Lisa
One of the worst car rental experiences I've had. They only had a couple of cars (small EVs)available, not in the class reserved (SUV). The EVs weren't charged, so I had to go charge the car almost immediately at my own expense and time. The shop's credit csrd terminals were down, so the rep just wrote my credit card number in a piece of paper on the desk visible for any customer or rep alike, along with a other customer's card numbers as well. Finally the shop was really dirty, with trash on the ground around the desk.
Hi Matt, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
Not the best experience but had no choice as progressive was paying
We're listening and would like to know more, Jay. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The manager and assistant manager were awesome. They were kind, helpful and made sure that my needs were all taken care of. I will recommend this location at Beaver Ruin in Norcross, GA to everyone! They were the best! Outstanding service!
Thank you for the wonderful feedback, Tammy. We're thrilled to hear that our team provided you with such great service. Your recommendation means a lot to us. - Lisa
Very disappointed in the customer service I received in Muncie IN. I had an unforseen circumstance that changed my return time on a vehicle I rented. I contacted Enterprise to check if that would be fine in which she assured me that that would be completely fine! Little did I know I would be charged an extra day. Due to the fact she couldn't inform me of this. After reviewing my receipt I noticed I got charged for an extra day. So I contacted them again to only be told "It's in the policy" I'm sorry but who really looks into policy's unless there's a situation. No usually they trust the representatives renting them the vehicle to be transparent about charges etc. I feel taken advantage of to say the least. I'm sure this has happened to more than just me. If I had known about the charge I would have done things differently! It not only inconvenienced me but my 2 small children to get the vehicle unpacked and back at the store at 11:30PM assuming I wouldn't be charged for the next day. My suggestion would be to post it on your website/app that if returning vehicle after hours you will be charged another day. That would only make more sense to inform loyal customers of charges/fees and why BEFORE they make said decisions.
Thank you for your feedback, Tyler. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your comments, Dave. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa