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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The manager of the Sylacauga location was very professional and transparent during my experience will return for future rentals.
Completely satisfied with my Enterprise rental experience
Thank you, Conrad, for your kind words. We're glad to hear that you had a positive experience. - Lisa
Great service and friendly staff. Always willing to help
Thank you for your kind words, Zina. We're glad to hear you enjoy our team and service. We hope to see you again. - Lisa
The staff at WP Enterprise was sympathetic and understanding of my car rental needs. I couldn't be happier with my experience.
Thank you for your kind words, Rob. We're glad to hear that our team was able to meet your needs. Your satisfaction is important to us. - Lisa
The Huntington Beach Enterprise team is top-notch. They are all friendly, knowledgeable, and efficient. They work well with each other and with customers. The car was spotless, and the gas tank was 3/4 full (not 1/8 full as with other rental car companies). The rental and return processes were quick and easy, and I love how Enterprise *still* offers to pick you up and drop you off, even though Uber and Lyft are easily available. My pick-up/drop-off driver was lively and animated, and this, along with the great personalities of the rest of the office staff, made the whole experience kinda fun! (When is it "fun" to have to rent a car?)
Thank you for your wonderful feedback, Christine. We’re thrilled to hear that our team made your experience enjoyable and efficient, and that you appreciated the cleanliness of the car and our pick-up/drop-off service. We look forward to seeing you again. - Lisa
Excellent Service! I was in my rental vehicle within 15 minutes! Will definitely use Enterprise again.
Thank you for your positive feedback, Lonnie. We're glad to hear you had a quick and efficient experience with us, and we look forward to seeing you again. - Lisa
Friendly, on-time, and thorough staff that made my experience perfect.
Thank you for your kind words, Justin. We’re glad our team could provide you with a seamless experience. - Lisa
Jose is the best! His professionalism and radiating optimism made my experience the best I've ever had renting a car. I will definitely return just for him!
Thank you for your kind words, Madeline. We're thrilled to hear that Jose made such a positive impact on your rental experience. We look forward to seeing you again. - Lisa
Everything was quick and easy. (Pick up, drop off, extension)
Thank you for your feedback. We're glad to hear that you found the process quick and easy. - Lisa
Excellent service, professional service representative, and very knowledgeable, rental vehicle was adequate.
Thank you, Robin. We're glad the vehicle and our service met your expectations. We hope to see you again. - Lisa
Poor customer service, I spent 7 hours of my own time trying to find a truck that I had pre ordered 10 days prior and the location at the last minute contacted me it was not available on a holiday weekend. Rude and non helpful associates at locations and over the phone customer service. So many wrong customer service issues. Too much to write. I deserve a call
Hi Lori, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Lisa
Great service and selection. I always choose to rent from Enterprise.
Thank you for your positive feedback, Jerry. We're glad to hear that you appreciate our service and selection. Your loyalty means a lot to us. - Lisa
Grant's pass location people are very disrespectful and have had me in tears more than once i will never do business with this Grant's pass location ever again i advise nobody else to either
We're listening and would like to know more, Tabitha. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, any reservation or rental agreement numbers and the details. Thank you. – Lisa
My Go-to car rental. Morgan at the Watertown (WI) branch is a Mensa architect of exemplary customer service!
Thank you for sharing your feedback, Thomas. We're glad to hear that Morgan provides you with exceptional service. We look forward to seeing you again. - Lisa
Everything went easy and smooth, and the employees were very polite and helpful
Thank you for your kind words, Nkoula. We're glad to hear that your experience was smooth and that our team made a positive impact. - Lisa
Good, except I brought the car back two days early, but did not receive credit for the two days I didn't use.
Thanks for your comments, Dave. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The staff at the Lakewood location was very helpful and kind. They answered all the questions I had and made sure I was taken care of. Definitely coming back next time I need a car!
Thank you for your kind words, Frank. We're glad to hear our Lakewood team provided the support you needed. We look forward to seeing you again. - Lisa
At Enterprise they really take care of their customers. Very professional.
Thank you, Maria, for your kind words. We're glad to hear our team made a positive impression and delivered a professional experience. - Lisa
Awesome service. The staff was great and got me in and out on a busy holiday weekend.
Thank you for your kind words, Harold. We're glad to hear that our team provided you with quick and efficient service. - Lisa
I had a last-minute cancellation and I decided to come to enterprise to see if they had anything and Tim help me out. He also made returning very easy is the best go to him.
Thank you for your kind words, Mukter. We're glad to hear Tim provided excellent service and made your experience seamless. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Cameron. We're glad to hear about your positive experience with our team. Looking forward to assisting you again in the future. - Lisa