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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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When I walked into the store/location, it was very welcoming, the staff/employee i spoke with was very helpful, kind, and funny. Very informative and was able to explain everything easily. I would definitely recommend that location to my people.
From start to finish it was smooth sailing!
Friendly and informative staff... very helpful!
Thank you, David, for your kind words. We're glad to hear you had a smooth experience and appreciated our team's service. - Lisa
Excellent customer service. Responsive, courteous and no delays.
Thank you for your kind words, Ellen. We're glad to hear you had a positive experience with our team. - Lisa
I rented a car on Saturday with the intention of returning the car late Monday or Tuesday morning. I was able to return the car on Sunday afternoon with a full tank of gas. There was no problem in doing this.
Thanks for sharing your experience, Mike. We're glad to hear that your rental process went smoothly and that you could return the vehicle early. We appreciate your feedback. - Lisa
Employees and vehicle all work out better than we expected
Thank you for your positive feedback, David. We're glad to hear that our team and vehicles exceeded your expectations. - Lisa
This rating is based on a bad experience I had when the car keys slipped off the worn plastic key holder they were attached to. The thin plastic split and the keys fell in a grassy area on the ground leading up to TJMaxx store. I along with several employees at TJMaxx searched the store thoroughly trying to backtrack my steps. When I called Enterprise to inform them that I lost the keys, I was told that I would have to pay $300 to get replacement keys. This upset me because the root cause of the problem was the worn plastic that the keys were hooked onto. Luckily, I found the keys approximately 12 minutes before the tow truck was scheduled to arrive. The entire process of searching for the keys, calling Enterprise and staying on hold for so long, hanging up and calling back lasted approximately 2 hours with an ETA of an additional 56 mins for the tow to arrive. I suggest Enterprise invest in better holders for their keys to avoid this from happening in the future.
Thank you for your review, Angelina. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
One of the best experiences I have had with a rental company. From I entered the facility in Hollywood Florida, the staff were super nice and helpful. We had a flat in Georgia and the AAA service gentleman was super nice. Enterprise then change the rental without any issues. Felt well taken care of. Thank you for a fantastic experience :)
Thank you, Jacqui! We're thrilled to hear you had such a positive experience with our team. Providing great service is what we strive for, and it’s wonderful to know we met your expectations. We appreciate your feedback! - Isabella
Always easy and well-drilled operation, the staff are courteous and the car is always what I booked
Thank you, Jon! We're thrilled to hear you had a seamless experience and found our staff courteous. We strive to provide the best service and reliable vehicles for our customers. Your feedback means a lot to us! - Isabella
Great team, fast, in and out and great customer service.
Charlene, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
I had rented a crossover SUV but all they had was a minivan. After a 2,200 mile round trip I wasn't disappointed. Staff was courteous and I will definitely rent from Enterprise again.
Thank you for your fantastic review, Brian! We're thrilled to hear that the minivan met your needs for such a long trip. Our team always aims to provide great service, and we look forward to welcoming you back for your next rental. Safe travels! - Isabella
Great he was one in a million always gave a smile on his face
Sharon, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Quick and very courteous with the rewrite also, my 1st time at this location you will realling appreciate Nick a jewel of a manager.
Thank you for your kind words, Barbara! We're thrilled to hear you had such a positive experience with Nick. Our team strives to provide excellent service, and your feedback means a lot. Looking forward to serving you again! - Isabella
My representative was very professional and helpful
Gilles, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
For the most part, my experience at the Deer Park Enterprise Rental store was satisfying at best. They were able to assist me in gaining quick response from my insurance so that I could have a rental vehicle available while repairs were done on my vehicle. Alison also was also quite professional considering she had a handful of customers and was the only one available at the peak hours of day. She was calm throughout the whole process and because of her I was able to find out about the rental procedures specifically for my insurance. Only drawback was the lack of vehicle sizes for the one I actually needed. I had requested full size but was never made aware they didn't have any at the time It would he helpful if the store would maintain a live inventory that communicates which options are available so that customers can make their best option. Otherwise, this was mostly a pleasant 1st time experience.
Thank you for your feedback, Victoria! We're glad to hear that Alison provided excellent service during your visit. Your input helps us improve, and we hope to serve you even better next time! - Isabella
I had an exceptional experience with the team at the S. Florida Ave location of Enterprise! From the moment I arrived, they warmly greeted me and were already aware that I had completed all the paperwork, with my car ready and waiting just outside. On Monday, when I encountered an issue returning the car, they went above and beyond to arrange for me to return it to a Tampa location conveniently near where I was picking up my new vehicle. Later that evening, the gentleman who facilitated all of this (I regret not catching his name) called to ensure everything went smoothly in Tampa. You truly have an outstanding team at the Lakeland office!
Thank you for your wonderful feedback! We're thrilled to hear about your exceptional experience and how our team went the extra mile for you. We appreciate your support! - Isabella
My experience with you guys have been great
But this last one was horrible
Thank you for your review, Micha. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Car and service was great! Just the car needed an oil change before the gave it to me.
Thank you for your feedback, Malia! We're glad you enjoyed the car and service. We appreciate you bringing the oil change to our attention, and we'll ensure our team addresses it for future rentals. Your experience helps us improve! - Isabella
What I liked about my Enterprise Car Rental experience was the excellent customer service and the smooth rental process. The staff was friendly, professional, and efficient, which made the entire experience stress-free. The vehicle was clean, reliable, and ready on time, which I really appreciated. I also liked the flexibility in rental options and the clear communication throughout. Overall, it felt like a company that values its customers and works hard to meet their needs.
Thank you for your positive feedback, Terain! We're thrilled to hear that our team provided excellent service and that your rental experience was smooth and stress-free. We appreciate your recognition of our commitment to customer satisfaction. Looking forward to serving you again! - Isabella
Very patient when I needed it. Needed a car that morning and you guys made it possible.
Karen, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
They were great. Got me to and from safely. They went above and beyond.
Rebecca, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Jude. We're glad to hear that you had a positive experience with our team, and we appreciate your recommendation. - Lisa