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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great all around! The jeep was awesome! The customer service was also great. They went above and beyond to make sure we had what we needed. It made our vacation much easier. It was also easy to return.
The pickup and return processes are simple and efficient. The staff at the Owasso, OK location are always professional, friendly, helpful.
Thank you for your kind words. We're glad to hear you've had positive experiences with our Owasso team and find the processes efficient. Your feedback motivates us. - Lisa
I've gone on 4 long family road trips now and it's great having a safe and dependable vehicle to go in. The staff in forest lake Minnesota have always been friendly and efficient.
Thank you for sharing your feedback, Danielle. We're glad to hear that you've had reliable vehicles for your road trips and that our team has been friendly and efficient. Your satisfaction is our priority. - Lisa
Very friendly team.They explain everything very well and are always available for any questions.
Thank you for your kind words, Gloria. We’re glad to hear our team provided you with clear explanations and support. - Lisa
Enterprise rental I mean, it is great as long as they stay online I mean, I was in Port Malibu, but that Nissan Altima overall was a very, very good rental. The only thing kept popping up tire pressures and it needed service and needed. You know service other than that I think it was a great experience and like I said again, I think I need to be directed to Enterprise car sales the closest one I see to me would be in Columbia on Greystone because I think it's Enterprise then it's Drivetime which I don't really like it all and then it's TJ Auto so I'm more directed towards Enterprise car sales and thank you for everything. OK this is Eric Hines and I think my fight right now is 726.
Thank you for your detailed feedback, Eric. We're glad to hear you had a great experience with the Nissan Altima. If there is anything more we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Thanks. - Lisa
Extremely welcoming & accommodating employees! Pickup & return was very easy. Reasonable price compared to other rental car companies. A very positive experience!
Thank you for your kind words. We're glad to hear that our team made your experience smooth and enjoyable. - Lisa
Excellent and efficient service. Did not have a long wait.
Thank you for your feedback, Terrance. We're glad to hear you had an excellent experience and appreciated the efficiency of our service. - Lisa
Very positive and helpful employees made the experience stress free.
Thank you for your kind words, Sue. We're glad to hear our team made your experience enjoyable and stress-free. - Lisa
Ditto on my previous thoughts. I loved the rental car, I thought about buying it. I was impressed with the service and professional people who were all nice and helpful. Loved the leather!
Thank you for your kind words, Ken. We're thrilled to hear you enjoyed the rental car and our team's service. We hope to see you again for your future rental needs. - Lisa
They leave no questions un answered... vehicles are always clean and ready to go on time... friendly customer service..
Thank you for your feedback, Mary. We're glad to hear that you've had positive experiences with our clean vehicles and friendly service. We strive to provide the best for our customers and appreciate your recognition. - Lisa
I had a very pleasing transaction.
Great customer service.
Affordable price and quality vehicle.
Thank you
Thank you for your kind words, Eddie. We're glad to hear you had a positive experience and found our service and vehicles to your satisfaction. Your feedback is appreciated. - Lisa
Great service. Our attendant could not have been any nicer or more helpful. They were shorthanded and could have used more workers.
Thank you for your kind words, Barb. We're glad to hear you had a positive experience with our team, and your feedback means a lot to us. - Lisa
Good service and great people 👍 Everything went well, no hold ups with obtaining the vehicle.
Thank you for your positive feedback, Steven. We're glad to hear that you had a smooth experience with our team. Your satisfaction is important to us. - Lisa
Please do not go here. Absolutely unprofessional. Never experienced anything like this.
Hi Tam, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lisa
Always a great experience with enterprise! The employees at the loganville ga.location are a pleasure to do business with.
Thank you for your kind words, Ken. We're glad to hear you've had great experiences and enjoy working with our Loganville team. We look forward to seeing you again. - Lisa
Once I got to the store, I decided to upgrade the agents. Help me with my request and it was done vprofessionally. The agents seem very warm friendly and willing to advise me to help me make any choices that I needed to make.
I iwould definitely recommend enterprise to potential rentals?
Thank you for your kind words, George. We're glad to hear our team provided you with friendly and professional service. Your recommendation means a lot to us. - Lisa
Great staff. Good car. Insurance was a bit expensive.
Thank you for your feedback, Auld. We're glad to hear you had a positive experience with our team and the vehicle. We appreciate your comments about rates; your insights help us improve. - Lisa
This is my new go to car rental company when I fly into RDU. Check-in was so quick with the pre-check-in feature. I literally went straight to my car once I got off the shuttle. Now the drop off was what really got me. I was traveling solo with a crying toddler when I dropped off my car. The employee working the drop off was so kind and courteous. He helped carry my bags all the way onto the shuttle so I could hold and comfort my daughter. He was so kind to me and my daughter. The customer service is amazing start to finish!
Thank you for sharing your experience, Maribel. We're thrilled to hear that our quick check-in and dedicated team made your visit smooth. Your kind words reflect our commitment to customer service. We look forward to seeing you again. - Lisa
Had a great experience.Customer service was outstanding.
Thank you, Phyllis, for your kind words about our customer service. We’re glad to hear you had a great experience with us. - Lisa
Clint had everything ready for us and it all went smoothly and quickly.
Thank you for sharing your experience, Pansy. We're glad to hear that Clint made your rental process smooth and efficient. Your satisfaction is our priority. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Carla, for your wonderful feedback. We're thrilled to hear that you enjoyed the Jeep and our customer service. We hope to see you again. - Lisa