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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The first time choosing the pre-paid gas option at the rate indicated was very deliberately in my opinion, deceptive and charged $33.62 more than I should have been charged. This is not a small amount so I am very unhappy with Enterprise and will think twice when choosing a rental next time. It is sad too as I was so happy with the rental up until this happened.
Only one staff works at this location. Took over 45 minutes to pick up the vehicle and over half an hour to drop it off. When I picked up the car, they only put 1/4 of a tank of gas. I added gas and returned the car with almost a full tank. Key fob battery alert on during the three day rental.
Thank you for your review, Adam. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Outstanding from reservation to pickup thru drop-off.
Hi Gary, thank you for your kind words and for recognizing the seamless experience we strive to provide. - Lisa
This was effortless. The staff was very helpful and prompt. We rented for the day as we drive our RV with nothing in tow to see Gettysburg. The picked us up and picked up the car the following day.
Thank you for your feedback, Denise. We're glad to hear that your experience was effortless and that our team made the process easy. - Lisa
Staff is friendly and helpful! Cars are clean and well maintained. I will use Enterprise for all of my rental needs!
Thank you for your fantastic review, Patty. We're glad to hear you had a positive experience with our team and our vehicles, and we look forward to assisting you with your future rental needs. - Lisa
I have used Enterprise 4 times. Each time was unique never the same however each employee has been friendly, courteous and if a mistake or misunderstanding occurs they always try to fix it.
Thank you, Antonia, for sharing your positive experiences with us. We're happy to hear our team has consistently delivered friendly service and made things right if needed. We look forward to seeing you again. - Lisa
The customer service was outstanding thanks to one of the employees name Danielle the car was clean. It smell good. It got me where I needed to go. Thank you enterprise
Thank you, Charlette, for sharing your wonderful experience with Danielle and the car. It’s great to hear that everything met your needs. - Lisa
Great experience! The clerk was very friendly and knowledgeable! We are very satisfied! Thanks!
Thank you for your wonderful feedback, Willing! We're thrilled to hear you had a great experience and found our team friendly and knowledgeable. Your satisfaction means a lot to us! - Christina
The car fit our family well. Was exceptionally clean and brand new.
Thank you, Kim! We're thrilled to hear that the car met your family's needs and that you appreciated its cleanliness. Your satisfaction is our priority! - Christina
Everything was great.
The car was perfect and performed well and was spotless inside and out.
Silas King, the assistant branch manager, was personable, sharp, and kind.
Great experience, and I'm not making this up. Thanks.
Thank you, Renee! We're thrilled to hear you had such a great experience with us and that Silas made a positive impression. We appreciate your kind words and look forward to serving you again soon! - Christina
I expected to be rushed, hurried and pushed through. I was not I was treated as though I felt like a family member. They were gracious and kind always there to help even when I was having trouble tied up at work at home, whatever they worked with me in every situation and I had the car for many months I cannot think the Texas office in Mesquite the management and the staff there are amazing and all stores should be measured around this one and the way they act the way they treat people. It was all around an amazing experience as far as trying to rent a car thank you all for everything.
Thank you so much for your kind words, Stanley! We're thrilled to hear you felt like family during your experience with us. Our team is dedicated to providing exceptional service, and it's great to know we met your expectations. We appreciate your support! - Christina
Caring and competent employees. Took time to be sure customer's questions were answered.
Thank you for your kind words, Antoinette! We're thrilled to hear that our team provided you with the support you needed. We pride ourselves on excellent customer service and appreciate your feedback! - Christina
Great service and a nice vehicle. I would definitely use that company again.
Thank you for your fantastic feedback, Regina! We're thrilled to hear you had a great experience and enjoyed the vehicle. We look forward to serving you again in the future! - Christina
It was so simple and easy and the man explained everything in depth because it was my first time having to rent a car!
Thank you for sharing your experience, Shanna. We’re delighted to hear that our team was able to make the process easy. - Lisa
Excellent experience! Ariah is wonderful to work with! Very friendly very kind very thorough. I highly recommend if anybody comes Enterprise they get the privilege to talk with her.
Thank you, Kimmie, for your wonderful feedback. We're thrilled to hear about your positive experience with Ariah, and we appreciate your recommendation. - Lisa
Inspection of vehicle became my job? Using that shading aid? Took way to long. Fix the issues on the car. Don't make me And my time get wasted because of the remaining damage left from others. Fix the cars.
Nope not returning.
We're listening and would like to know more, Retha. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
The staff at the Mt Zion location are very helpful and extremely knowledgeable and also friendly. The selection of cars is great for anyone traveling anywhere!
HI Tazzy, thank you so much for highlighting the exceptional service and vehicle selection at our Mt. Zion Blvd location. We hope to see you again. - Lisa
The 2 young ladies at this location were superb! The wait here is unbelievable. Rented vehicle was recalled and have to exchange. The exchange was no where near the category of my rental. Way too small. Everyone was apologetic but it didn't change the fact we were squeezed in a small car vs SUV
We certainly understand the inconvenience that this may cause, Mechelleen. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I always have a great experience at the Valrico location the manger Kevin always make sure I get into a vehicle out of all the locations I've felt with this one by far is the best one all around from customer service to great personalities with all the employees.
Thank you for your feedback, Nick. We're glad to hear you've had great experiences and that Kevin and the team make a positive impression. Looking forward to your next visit. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adam. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Christina