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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Team at Edsall Rd was absolutely amazing! Would go back and refer definitely a 10 out of 10
Nate has excellent customer service and the car rented road so smooth was great for the long trip
Thank you for your kind words, Lola. We're glad to hear Nate provided excellent service and that the car made your trip enjoyable. - Lisa
Convenient location, easy, quick transaction, easy return
Thank you for your positive feedback, Donald. We're glad to hear you had a convenient and efficient experience with us. - Lisa
Great experience from pickup thru to drop off! Those 2 guys working was friendly and professional! Will definitely use again
Thank you for your kind words, Christina. We're glad to hear you had a great experience and appreciated our team's service. We look forward to welcoming you back. - Lisa
Car lived up to expectations. Agent was personable, courteous and showed respect. I will remember to ask about filling up fuel on my next rental. I t did force me to look at owner manusl and was pleased to find it in the glove box.
All in all it was a good experience without any problems, except the one mentioned above which in all retrospect was partly my fault. I do recommenf Enterprise and will use them in the future.
Thank you for your feedback, Jack. We're glad to hear you had a positive experience and appreciate your understanding regarding the fuel policy. If you have any questions on your next rental, feel free to ask. We look forward to seeing you again. - Lisa
It was easy and quick. No problems with the car. All staff courteous and informative.
Thank you for sharing your experience, Sharon. We're glad to hear that everything went smoothly and our team was able to assist you effectively. - Lisa
Very accommodating as we fly into an fbo the manager of the fbo was on top of providing great service in our coming and going
Thank you for your kind words, Jeffrey. We're glad to hear about the great service you received, as our team strives to ensure a smooth experience for all our customers. - Lisa
Easy process for renting as much of it (paperwork) can be done ahead of time. The unlimited miles and no charge for a spouse to drive saved us money in comparison to other car rental agencies. The staff were great and it was an easy process to return the car. We even got a follow up call to make sure all had gone well. We will definitely use Enterprise for future rentals!
Thank you for your kind words, Mary. We're glad to hear that you had a positive rental experience and appreciated our service. It's always our goal to make the process as easy as possible. We look forward to seeing you again for your next rental. - Lisa
Terrible customer service and didn't have a luxury car available when we arrived
Hi Mike, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Great Service at this Location! Mya Shelley helped me with my rental. It was my first time renting a car and she explained the process clearly. Will be back.
Thank you for your positive feedback, Sean. We're glad Mya provided you with clear guidance during your first rental experience. Looking forward to welcoming you back. - Lisa
Experience was wonderful, our rental car was very clean and comfortable
Thank you for sharing your positive experience, John. We're glad to hear that you found the rental car clean and comfortable. Your satisfaction is important to us. - Lisa
Quick and professional would use them anytime I can
Thank you for your kind words, Jonathan. We're glad to hear you had a quick and professional experience, and we look forward to seeing you again. - Lisa
Easy to book. Friendly customer service, minimum waiting for pick up. Has drop box to return the keys
Thank you for your kind words, Stephanie. We're glad to hear you had an easy booking experience and appreciated our customer service. - Lisa
Very nice and helpful customer service staff. Great selection of vehicles and convenience.
Thank you for your kind words, Marissa. We're glad to hear you had a positive experience with our team and enjoyed our vehicle selection. - Lisa
We had a definite 5 star experience at this store! Thomas was extremely helpful and knowledgeable! He has a great demeanor with his customers and coworkers. He is truly an outstanding asset to your business. Even the detailers were pleasant and helpful! I would give the store 10 stars if I could! Great job all around.
Thank you for your kind words, Dave. We're thrilled to hear about your positive experience and appreciate your recognition of Thomas and the team. Your feedback motivates us. - Lisa
Vehicle was as requested but the contract included a mileage restriction not clear up front. In fact (as an example) it stated 1500 miles a week and not a daily number. Returned the vehicle without knowing this and then was charged more after the fact. This is in me for not looking careful, but this is a pretty shady business practice.
Hi Mark, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. If you'd like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
The service was fast, excellent and courtesy. I would suggest anyone to try this company, when it about auto rental.
Thank you, Gasebert, for your kind words. We're glad to hear you had a positive experience and your recommendation means a lot to us. - Lisa
The website was easy to book on. The staff was knowledgeable and courteous. From start to return the process was quick and smooth.
Thank you for your positive feedback, Angela. We're glad to hear that you found our website easy to use and that our team provided you with quick and courteous service. Your satisfaction is important to us. - Lisa
I reserved a vehicle a month ahead of time. When I got there, they did not have that class of vehicle. They tried to give me a smaller vehicle for the same price as the larger size. When I asked about it, they weren't able to give me a larger vehicle. Because other people had reserved those. As a result, I had to leave some of my luggage behind from my trip.
We’re disappointed to hear your experience, Daniel. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside their control can lead to a situation where certain vehicle classes are not immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental details and contact information. Thank you. – Lisa
Quick service. Polite staff. Car was nice and updated.
Thank you for your feedback, Michael. We're glad to hear you had a positive experience with our service, team and the vehicle. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Brian, for your fantastic feedback. We're glad to hear you had such a positive experience with our team. Looking forward to welcoming you back. - Lisa