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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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All ready have told the manager at the placerville, ca location that I was not happy
CHRIS ROSATO IS THE ABSOLUTE BEST! I WOULD RENT A CAR AGAIN ALL DUE TO HIS AWESOME SUPERB SERVICES! KUDOS CHRIS & THANKS AGAIN! 😊
Thank you for your kind words, Nina. We're thrilled to hear about your positive experience with Chris, and we look forward to assisting you again in the future. - Lisa
Great company to rent from! Car was clean, brand new, and the representative that helped me Drew was fantastic to work with, he even assisted me in connecting my phone to the vehicle! I would highly recommend!
Thank you for your positive feedback, Marc. We're glad to hear you had a great experience with Drew and that the car met your expectations. We appreciate your recommendation. - Lisa
Like the choice and condition of Enterprise car rentals; love the customer service! Lisa C.
Thank you for your kind words, Lisa. We're glad you appreciate our vehicle selection and customer service. We look forward to seeing you again. - Lisa
The process was great. The staff members worked effectively and created a very nice environment and instructions.
Thank you for your kind words, Phyllis. We're glad to hear that our team made your experience welcoming. Your feedback is appreciated. - Lisa
Thank you for your feedback, Karl. We're glad to hear you had a great experience with our team and pick-up and return processes. - Lisa
We are very impressed with the professionalism and dedication of Jaqueline Hernandez to customers's satisfaction. And the assistant branch manager, Jaqueline Hernandez, went above and beyond for our rental. Five stars
Thank you for your kind words, Ashleigh. We're thrilled to hear that Jaqueline made such a positive impact during your rental experience. Our team is committed to ensuring customer satisfaction, and it's great to see that reflected in your visit. We appreciate your feedback. - Lisa
The Glasgow Team always goes above and beyond to ensure that my vehicle needs are met! I appreciate the friendly and consistent customer service they provide.
Thank you for your kind words, Mindy. We're glad to hear our Glasgow team consistently meets your vehicle needs and provides friendly service. Your feedback motivates us to keep delivering great experiences, and we look forward to seeing you again. - Lisa
The team at this branch has consistently been fantastic—helpful, professional, and considerate. I truly appreciate their service.
Since Jan 2025, I've rented 13 vehicles from Enterprise, mostly from this branch, totaling approximately 55 days, and I anticipate renting a similar number by year's end. I've been a loyal Enterprise customer for the past eight years as my company uses Enterprise and National exclusively.
That said, I did want to share some constructive feedback regarding the condition of the vehicles at this location. I've noticed that many of the cars tend to have high mileage and appear to be less well maintained. My most recent rental, for instance, had a noticeable hole in the driver's side carpet where your heel rests—this caused my foot to get caught a few times while driving. Additionally, the CarPlay feature, which I rely on for navigation, was not functioning properly. All states in the Northeast prohibit drivers from holding their phones, which makes having Apple CarPlay to mirror GPS directions a practical necessity. The radio was missing a button, and the passenger seatbelt sensor appeared to be faulty—it was triggered everytime I placed my phone or another light device on the seat.
Previously, I had been renting from the Brookline, MA branch before it closed for renovations. While I understand that location was larger, the quality and upkeep of its vehicle fleet were consistently excellent, and I hope to see similar standards at this branch moving forward.
Thank you for taking the time to consider this feedback—I share it in the spirit of improving what is otherwise a very positive experience with your team.
Thank you, Jerome, for your thoughtful feedback. We're glad to hear about your positive experiences with our team and we appreciate your insights regarding vehicle condition. Your loyalty means a lot to us. - Lisa
Sophia was the absolute best. She explained the paperwork and the features of the vehicle with concise clarity. She was extremely helpful.
Thank you, Rhoda, for your kind words about Sophia. We're glad to hear she provided clear explanations and helpful service. Your feedback is appreciated. - Lisa
Nice employee and easy check in and checking out nice car and would use enterprise rent-a-car again
Thank you for your kind words, Tammy. We’re glad to hear that you had a positive experience with our team and enjoyed the vehicle. We look forward to welcoming you back for your next rental. - Lisa
I was very please and satisfied with my experience with enterprise rental. Everything went smoothly and the staff was friendly, and without hesitation the staff assist me and was very thorough with her explanation. Thank you, Winchester Rd enterprise.
Thank you for your review. We're glad to hear that your experience was smooth and that our team was able to assist you effectively. Your satisfaction is important to us. - Lisa
This is my second time and they are always very attentive.
Thank you for your kind words, Paula. We’re glad to hear that you had another positive experience with us. We look forward to seeing you again. - Lisa
It's my first time to rent a car but definitely not will be the last, car is very nice and comfortable the staff are very helpful it's very easy to make an arrangement, I'm fully satisfied with the business I have at enterprise.
Thank you for your positive feedback, Delmer. We're glad to hear you enjoyed your first car rental experience with us. It's great to know our team was helpful and that you found the process easy. We look forward to assisting you again in the future. - Lisa
The young lady in Charlotte was very nice. Very friendly and very helpful easy to talk to.Very professional.
Thank you for your kind words, Bengi. We're glad to hear that our team made your experience enjoyable and professional. - Lisa
Everything was excellent! Car was awesome. Fast reservation. Car was super clean. Got deposit back next day after return! Thankyou
Thank you, Jemimah, for your positive feedback. We're glad to hear you had a great experience with our service and enjoyed the car. - Lisa
Very convenient pick-up location. Staff is pleasant and attentive.
Thank you, Maria, for your positive feedback. We're glad to hear you found our location convenient and our staff attentive. - Lisa
Overall great experience renting at the Marion, Indiana location.
Thank you for your positive feedback, Christy. We're glad to hear you had a great experience with us. - Lisa
Everyone was dedicated to making this a quick and easy experience and is was picking up and delivering back... great employees
Thank you for your kind words, Ann. We're glad to hear that our team made your experience quick and easy. - Lisa
I was in a horrible car accident. Rather, a motorcycle recklessly ran into my brand new car! Never mind my physical injuries, the damages to my car were complicated and required 3 separate collision center to dealership repairs. I was beyond impressed with Entrprise car rental. Their staff, Mike and entire team, were professional, kind, and had such a "can do" positive attitude. Despite my hardships, they had a way to lift my spirits and take care of all my car rental needs! I even got a flat tire and they made that seamless too. The enterprise on Cherry Ave across from Best Buy in Long Beach is like a Disneyland of car rental! They value the customer experience and everyone on their team cares. For that matter, all enterprise car rentals prove to me they are the industry's best. All three car rental experiences were 5 Stars or more. Thank you so much,
Thank you for sharing your experience, Carina. We're glad to hear that Mike and the team could support you. Your feedback means a lot to us, and we're proud to provide a positive rental experience. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your comments, Ron. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa