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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great people and great cars! I only rent cars from Enterprise.
The customer service is always exceptional. Tommy, Markos and the entire team are always helpful and very friendly.
Thank you for your kind words, Rosalyn. We're thrilled to hear that Tommy, Markos, and the team provide you with exceptional service. Your feedback means a lot to us. - Lisa
I would recommend people to use your business cause you are very professional
Thank you for your kind words, Willard. We appreciate your recommendation. - Lisa
Quick and professional service. Car was superb. Easy check in and out
Thank you for your positive feedback, Toni. We're glad to hear you had a smooth experience and enjoyed the car. - Lisa
They treated each customer with respect and patience. I'm impressed with the entire group of workers.
Thank you for your kind words, Judy. We take pride in our customer service, and it's great to hear that our team made a positive impression on you. - Lisa
Great Place... I would definitely rent a car from this location and crew again.
Thank you for your positive feedback. We're glad to hear you had a great experience and look forward to welcoming you back for your next rental. - Lisa
Great staff.
I rent here once or twice a month.
The guy to go too is, Rio. He's always really helpful.
Thank you for your kind words, Daniel. We're glad to hear you've had positive experiences with our team, especially with Rio. We appreciate your continued trust in us for your rental needs. - Lisa
Car was stolen, needed a rental for the mean time Shawn made it a simple easy process for me
Thank you for your feedback, William. We're glad to hear that Shawn made the rental process easy for you. - Lisa
Everyone I dealt with was very pleasant, but efficient. They got me in and out of there quickly. When I returned the car, someone came out right away and checked it over. I didn't even go inside.
Thank you for your kind words, Laurie. We're glad to hear you had a pleasant and efficient experience with us. Our team works hard to ensure everything runs seamlessly for our customers. We appreciate your feedback. - Lisa
It was a excellent experience I was satisfied thoroughly
Thank you, Curtis, for your positive feedback. We're glad to hear you had an excellent experience. - Lisa
Friendly, helpful, professional employees provided us with a solid, smooth vehicle for our travels.
Thank you for your kind words, Ted. We're glad to hear our team made your experience enjoyable and that the vehicle met your needs. - Lisa
Personal unfreundlich sowohl in Magdeburg als in Berlin.
Frau aus dem Backoffice quatschte immer während unseres Übergabe-Gesprächs dazwischen.
Auto war okay.
Hallo, Christian. Kundenservice ist für uns von größter Bedeutung, und wir würden gerne weiter mit Ihnen über Ihre Erfahrungen sprechen. Bitte verwenden Sie diesen Link: https://www.enterprise.de/de/hilfe/kontakt.html, um weitere Informationen darüber zu erhalten, wie Sie uns kontaktieren können. Vielen Dank. - Lisa
Josh was amazing...
I rented the largest SUV months ago we could and it was not available. Josh found us a regular SUV (took a while). It was still too small for our needs, but we made it work.
Thank you for your feedback, Karen. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Excellent experience! I walk with a cane, and they accommodated me by not having me stand up after just sitting down in the waiting area. Instead, the agent sat next to me and we completed the rental transaction right there in the waiting area.
Thank you for sharing your positive experience, Eric. We're glad to hear our team made the rental process comfortable for you. Your feedback is appreciated. - Lisa
Don't pick up your vehicle from Elmira, NY, because the car had someone's bobby pins, ponytail holder with a bunch of her hair in the passenger door. It was quite gross. When we picked up our car in Elmira, NY, the car was visibly dirty and not cleaned in any way. Imagine renting a car and finding someone else's hair in the area you need to hold to close the door. It only takes a few minutes to clean up all the garbage and to wipe the interior of your car with a Clorox wipe.
We did find our returning experience with your rental office on Staten Island to be very pleasant. Your staff was very attentive and helpful.
Hi Paul. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Very helpful people. Picked me up because I did not have transportation to go to the rental lot. I was informed about the days covered on time.
Thank you for your kind words, Leonora. We strive to provide assistance and clear communication to make your experience seamless. We appreciate your feedback. - Lisa
Excelente servicio me encanto muy amables y mucha responsabilidad
Thank you for your kind words, Belen. We're glad to hear you had a positive experience with our team. - Lisa
Very prompt and satisfying Service.
Car was immaculately clean. I had no
Issues at all while driving the car, it was
A lovely Vacation. Thank You So Much!
Thank you for your kind words, Ricky. We're thrilled to hear that you enjoyed our service and the vehicle. Your satisfaction is our top priority. - Lisa
Everything was an easy process and didn't take long.
Thank you for your feedback, Gloria. We're glad to hear that you found the process easy and efficient. - Lisa
The customer service reps are friendly and professional. Making reservations is fast and easy.
Thank you for your kind words, Nikki. We're glad to hear you had a positive experience with our team and found the reservation process efficient. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Patrick. We're glad to hear you've had great experiences with our team and vehicles. Your loyalty means a lot to us. - Lisa