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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was wonderful. I will always come to you for a car.
Hunter and his team went above and beyond to make sure my enterprise experience was as good and comfortable as possible. The rental process was not going as well as planned at first and Hunter did everything within his power to make things not only right but better. We are greatly appreciative of that. Keep making your customers smile! Well Done.
Thank you for your kind words, Devon. We're thrilled to hear that Hunter and the team went the extra mile to enhance your experience. Customer satisfaction is our priority. - Lisa
Very good experience hassle free I will make enterprise my first choice for renting a car
Thank you for your feedback, Rickie. We're glad to hear you had a hassle-free experience and appreciate you choosing us for your car rental needs. - Lisa
Drove in a terrible rain storm the vehicle should of had new tires, couldn't see very well windshield wipers needed to be replaced plus, we ended up noticing that the headlight was out
Hi Pam, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
"On my recent rental from Enterprise, I was given a vehicle that smelled strongly of marijuana. This is a significant issue for me as an employee at Fort Gordon with a top-secret clearance, as it could lead to severe security and legal complications. Despite Enterprise employees acknowledging the smell, they initially stated they couldn't remove the vehicle from rotation. The wasted time and potential risk caused by this unacceptable situation are why I will no longer be an Enterprise customer."
Hi Byron. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The airport location of enterprise on 231 has awesome people that work there they not only took care of everything we needed. They made us laugh and they are always welcoming. Adam and autumn we will come back to enterprise because of you guys. Thanks a lot. We'll see you soon.
Thank you for your kind words, Angela. We're thrilled to hear that Adam and Autumn made your experience enjoyable. We look forward to welcoming you back soon. - Lisa
My vehicle broke down and I needed a vehicle quickly.
Enterprise was there for me when my family and I needed them most!
Thank you Enterprise!
Thank you for your kind words. We’re glad we could help. - Lisa
I was not given the luxury of choosing the truck I needed for comfort and equal to my truck. I was told we have a small suv for you. My husband is 6'3 and I'm 5'11 tall. My truck is a Toyota Sequoia Platinum SUV. I WAS not given a choice. The insurance company told me I would have one equal to my truck. What i got was in no way equal to my truck. We had trouble getting in and out. When I returned the Rental I observed them giving the white custom 3 choices. Now he had a Dodge Ram. They went out of their way to make him happy. They all seemed to be over his truck. SUVS, ETC. I FELT LIKE I WAS LIVING IN YESTERDA YEARS.
We'd like to know more, Claudine. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Wonderful care for my needs. Great customer service
Thank you for your kind words, Angela. We're glad to hear our team met your needs and provided great service. - Lisa
Disapointed to say the least. Explain to me how I can reserve on Friday afternoon a model i specifically was looking for only to discover on Sat am its not available? I ask that question at checkout this am and I am told he told reservations yesterday when they called that the model requested was not availble. Question #2. Once that exchange of infirmation occurred between employees occured why was I not called? I would have happily drove to a different location to pick up the requested model. So instead of a nice midsized luxury vehicle like a caddy or audi i am placed on a vehicle that this 71 year old needs a latter to climb in. My patio home garage is not big enough to garage the tank and my diveway is too short to park it in. So i call at 930 to let them know i was running a bit late and at 10 i learn the vehicle not availble. What options do I have? I need the vehicle. This tranaction is deceptive and a very poor business practice. Enterprise has lost its way. Consider me very unhappy.
Hi Steve, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
Staff was great, timely and courteous Ive been to the Rialto Enterprise location several times and has had great service. Staff is great and the cars are great. I appreciate the ride back home after I return the car. 👍🏾
Thank you for your kind words, Dwayne. We're glad to hear that you've consistently received great service and enjoy our vehicles. We appreciate your loyalty and look forward to seeing you again. - Lisa
The Buckhead location on Piedmont is my preferred property due to the quality customer service and vehicle selections.
Thank you for your kind words. We're glad to hear that you appreciate our customer service and vehicle selection. We look forward to welcoming you back. - Lisa
Great experience overall. Was able to get car and be in and out of store very quickly without any wait time.
Thank you for your feedback, Kanish. We're glad to hear you had a quick and efficient experience with us. - Lisa
Everyone was helpful and more than accommodating. I will definitely continue to use Enterprise for my rental cars.
Thank you for your kind words, Kristen. We're glad to hear that our team provided the support you needed. We appreciate your continued trust in us for your rental car needs. - Lisa
Natalie and Angel were awesome. They are both very polite. Angel, is very professional in handling difficult situations. I will definitely rent another vehicle at this location.
Thank you for your kind words, Vee. We're thrilled to hear that Natalie and Angel provided you with excellent service. We look forward to welcoming you back for your next rental. - Lisa
Excellent staff and excellent service. We will use this Enterprise again!
Thank you for your kind words. We're glad to hear you had a great experience with our team and service. We look forward to seeing you again. - Lisa
Excellent service from the staff at Enterprise in Poitier!
Thank you for your kind words, Michael. We're glad to hear you had an excellent experience with our team. - Lisa
The jeep we rented was clean inside and out and in good shape. The gentlemen who checked us in to the car at the Pittsburgh international airport was first class. We had a long day of travel and delays, and he was the bright spot in the whole trip. Kudos to him and the enterprise team in Pittsburgh!
Thank you for your kind words, Joshua. We're glad to hear that the Jeep met your expectations and that our team made your travel experience brighter. Your feedback is appreciated. - Lisa
Long wait for a Sunday pickup even with a reservation at the West Colonial store. The CSRs helping us were extremely patient with all the rude customers. I felt bad for them. Enterprise should make sure their is more coverage on a "Retrun Sunday". Kudos to those guys AND no kudos to Enterprise operations.
Thank you for your feedback, Sabrina. We appreciate your comments and are glad to hear our team handled your experience well. Your insights are valuable to us. - Lisa
Easy and clear reservation and check in process online. Customer service in-person has always been friendly and efficient and quickly out with car and quick return process.
Thank you for your feedback, Tina. We're glad to hear that our online reservation and check-in processes met your expectations and that our team provided friendly and efficient service. We look forward to seeing you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Leatha. We're glad to hear you had a wonderful experience and we look forward to seeing you again. - Lisa