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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Long wait lines because the Enterprise counter was not open at the airport so we had to wait over an hour to get our rental car from the neighboring counter.
I am very satisfied with my experience at Enterprise rental car. Every person and I have dealt with has been Pleasant and knowledgeable. I cannot think of a single negative in any facet.
Thank you for your positive feedback, Susan. We're glad to hear that our team provided you with a pleasant and knowledgeable experience. Your satisfaction is important to us. - Lisa
Great service, friendly staff, faster than airport check in and check out
Thank you for your wonderful feedback, Lav. We're glad to hear that you had a positive experience with our team and enjoyed the quick check-in and check-out process. - Lisa
Loved the customer service representative Max. Very polite and informative. All around great experience.
Thank you for your kind words, Myron. We're glad to hear that Max provided you with excellent service and made your experience enjoyable. - Lisa
My experience with enterprise is really good. I always rent a car in the company
Thank you for your positive feedback, Fritzner. We're glad to hear you consistently have a great experience with us. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
The staff at the Anacortes Enterprise office were very accommodating. They picked us up at the ferry terminal & took us to their office. Everyone at the Enterprise office was friendly & helpful. This was the best rental car experience my wife & I have ever had.
Thank you for your kind words, Allen. We’re glad to hear that our team made your rental experience so enjoyable. Your feedback motivates us. - Lisa
The whole staff was friendly and accommodating to my needs.
Thank you for your kind words, Paul. We're glad to hear that our team was able to meet your needs and provide a friendly experience. - Lisa
Poor customer service. Car had no gas, was not explained anything about the car. Never received a receipt and was told they sent it. Had to call 1-800 to get a copy.
Hi Kathy, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
At the office no vehicles we had to wait over one hour. Car came from 17 miles away and almost on Empty. Ezpass keep saying call service center
We're listening and would like to know more, Michael. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
I've rented from Enterprise many times. This time it was due to an accident that I was not at fault. I don't feel I should pay the $50.00 deposit. His insurance should pay it. That's my only concern. I'd rent from Enterprise again if needed.
Thank you for your feedback, Virginia. We're glad to hear you've had positive experiences with us. Thank you sharing your thoughts; your satisfaction is important. - Lisa
The staff was friendly and helpful, and they explained everything to me clearly. I especially appreciate the flexibility they offered me for the return, as well as how simple the whole process was. I will definitely choose Enterprise again for my next trips.
Thank you for your kind words, Jose. We're glad to hear that our team made your experience smooth and enjoyable. We look forward to welcoming you back. - Lisa
Fantastic service. Met my car needs to a Tee. The staff was very personable and met my car needs. They matched me as close as possible to the car I was having fixed. Great job.
Thank you, Warren, for your kind words. We're glad to hear our team was able to meet your needs and provide a personable experience. Your satisfaction is important to us. - Lisa
Over all a good experience. Some minor issues with the car such as bad windshield wipers and windows fogging up which made for bad driving conditions. The car stalled out at one point as well. We had a beautiful car that did manage to get us to our destination and back. Plenty of room along the way! Was quoted the wrong price originally however they worked with us and we was still able to take our trip. So that was Awesome. 👏 definitely recommend enterprise over budget rental any day, we walked out of budget as they was totally rude over there. The workers at Enterprise where very down to earth and super friendly!
Thank you for your feedback, Melanie. We're glad you had a good experience overall, and it's great to hear our team made a positive impression. We hope to see you again. - Lisa
Car not the staff was our problem. Not anything else to say
We're listening and would like to know more, Gladys. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
I couldn't be picked up as you advertise. There was not enough personnel to do so and when I turned the car in, it was never recorded and I received a call the following day wanting to know where the car was. It was on the lot.
Thank you for your feedback, Cristina. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Two thumbs way up every single time. Plus everyone is nice, polite, courteous and helpful.
Thank you for your kind words, Ed. We're thrilled to hear you consistently have a positive experience with our team. We look forward to seeing you again. - Lisa
Great service, good cars that are clean and always ready to go.
Thank you, Rob, for your positive feedback. We’re glad to hear you've had great experiences with our clean vehicles and service. Your satisfaction is important to us. - Lisa
Cars not clean and never ready even for appointment time detailer always working they don't have enough people Manager not planning for customers arrival
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa
Workers are very kind and respectful and supply with a vehicle you desire.
Patrick, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
The people are nice and considerate, friendly in the car ran like a dream
Richard, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We certainly understand the inconvenience that this may cause, Kenda. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa