On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to rent from. Customer service was amazing. Car was very nice
Good rental experience and car perform well. Will use then again.
Thank you for your feedback, Edwin. We're glad to hear you had a good rental experience and we look forward to assisting you again in the future. - Lisa
I had a VERY disappointing and inconvenient experience with Enterprise. (Note: 30mins after I picked up the car I received a call from my brother saying my sister-in-law just passed unexpectingly, so I really didn't have the bandwidth nor time to be dealing with the following.)
1. I was given a car that was filthy on the inside. A previous driver smoked heavily in the car (and not just cigarettes). Once the air freshener faded, there was a faint smell of Marijuana in the car.
2. The windows were so dirty from cigarette smoke I initially thought they were fogged up, and tried to defrost them. It was apparent that the inside of the car hadn't been cleaned in a while.
3. The day after I picked up the car, I called to request a swap because the brakes were bad (sounded like I was driving on the rumble strips, on the shoulder), the car pulled to the right, and it periodically accelerated while I was driving, like I was giving it more gas.
4. I tried several times, and made 3 trips to swap out the car, but was told by 3 different locations to come back after 530p because there were no CARS available. Then I was told I could take it to one of your shops to get the car fixed. That's not MY job or MY responsibly. That's on Enterprise. After a week, one location finally upgraded me to an SUV, since there were no cars available.
It's EXTREMELY concerning that no one thought to just upgrade me to an SUV, after I REPEATEDLY expressed concerns for my safety.
Hi Kelli. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
The past 2 times like running a car.It has not been ready and I had to wait at least half a hour to forty five minutes for them to clean it up.
I actually was thirty minutes late and I called to let them know it's gonna be thirty minutes late so the car should have been ready.
We certainly understand the inconvenience that this may cause, Kelly. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Needed a rental due to an accident. Enterprise picked me up at the auto body shop, the guest service was fantastic, friendly, knowledgeable. Upon return, again, very friendly, made pleasant conversation with myself and my daughter. Just a very professional crew.
Thank you for your positive feedback, Tommy. We're glad to hear that our team provided you with excellent service during your rental experience. - Lisa
Enterprise Kerrville is a pleasant throwback to personal attention, customer-centric staff, and an attitude focused on helping customers solve their problems. While not as much selection as large sites like SAT, it is more than made up for by the great team Enterprise has in Kerrville, and their focus on sorting out a vehicle that will suit the customers' needs.
Thank you for your kind words, Dan. We're glad to hear that our team's personalized service makes a positive impact. We strive to ensure our customers find the right vehicle for their needs. We appreciate your business. - Lisa
The vehicle was nice and cleanp. The personal was very friendly and helpful
I will definitely use them again
I will de7
Thank you for your kind words, Iris. We're glad to hear you had a great experience with our team and the vehicle, and we look forward to seeing you again. - Lisa
Booking online was so easy. The young lady at pick up was very friendly and thorough. The car was wonderful. After hours drop off was simple. I received a follow up call from the young lady at the store checking that I was satisfied with my rental experience. I will most definitely rent from here again!
Thank you, Danielle, for sharing your positive experience. We're glad to hear that the reservation process was easy and that our team provided friendly service, and you enjoyed the car. We look forward to seeing you again. - Lisa
The cars always smell great. They drive well. Half the time I forget that they are even on because I do not hear a sound. I feel safe with my children driving with Enterprise.
Thank you for your kind words, Misty. We're thrilled to hear that you appreciate the quality and comfort of our vehicles. Ensuring a safe and pleasant experience for you and your family is our top priority. We look forward to seeing you again. - Lisa
I had a great experience with Enterprise. I needed to extend my initial reservation twice. Everyone I interacted with made the experience super easy and quick. I would recommend Enterprise to anyone.
Thank you for sharing your positive experience, Kimberly. We're glad to hear that our team made the rental extension process smooth for you. Your recommendation means a lot to us. - Lisa
The lady at CMI airport was courteous, professional, and very helpful. The car I rented, a Hyundai Tuscon was immaculate. For me there is only one auto rental company and that is Enterprise. Thank you
Thank you for your kind words, Darryl. We're glad to hear about your positive experience at our CMI location and that our team made a great impression. We appreciate your loyalty and look forward to seeing you again. - Lisa
The best of all the rental companies! Quick in and out. Great customer service.
Thank you for your positive feedback. We're glad to hear that you had a quick and enjoyable experience. - Lisa
See Previous complaint. Absolutely abysmal service. Incompetent employees, Tobacco stench in the car was so bad I could actually smell the tobacco smell on my clothes after exiting the vehicle. The smell also made all seven of us sick. My wife has asthma, and I have a heart condition.The vehicle you gave us was dangerously close to running out of gas. It was reported to have!/4 tank. We had to go 2 locations to get a car. There is so much more I could tell you about the horrible way we treated. I don't want to take up any more of my time to express my dissatisfaction.My expectations are low as to any remedial or punitive action aginst Enterprise personnel who made our lives hell when we were supposed to see our grand children and have a relaxing visit.
Hi David. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Enterprise has great customer service. They provide good vehicles. Any questions you may have they respond back in a timely manner.
Thank you for your kind words, Shileah. We take pride in our customer service and are glad to hear you've had positive experiences with our vehicles and support. Your feedback is greatly appreciated. - Lisa
First car had cockroaches but then once they finally switched me out I had no issues
Hi Emanuel. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I prefer Enterprise, although will usually rent with an eye toward price. My latest rental, in Klamath Falls, Ore., reinforced that preference.
Thank you for sharing your great feedback, Osler. We're glad to hear that our service met your expectations and that you prefer us for your rental needs. Your loyalty is appreciated. - Lisa
I always chose enterprise have been renting from them for years I great customer service and any help I need done the road
Thank you, Crystal, for your loyalty and kind words. We're glad to hear that our team has consistently provided you with great service, and we look forward to seeing you again. - Lisa
Staff was great all about me went above and beyond my expectations
Thank you, Ronald, for your kind words. We're thrilled to hear our staff exceeded your expectations. - Lisa
First time ever renting a car. Was easy and even got a slight upgrade on the vehicle.
Thank you for sharing your positive experience, Evan. We're glad to hear that your first car rental was positive and that you enjoyed the upgrade. - Lisa
The staff was fast and knowledgeable and wanted us to be happy with the car selection.
Thank you for your kind words, Veronica. We're glad to hear that our team provided you with a great experience and helped you find the perfect car. - Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Rebecca. We're glad to hear that you had an easy rental experience and enjoyed our service. - Lisa