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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Enterprise was a great experience the rental went smoothly. The associates were very kind and helpful I was in and out the office in no time will always recommend enterprise again and the price for the rental was exceptional!
Enterprise is a top flight car rental company. I would highly recommend this rental company without any reservations whatsoever. The customer service was simply outstanding.
Great service as always, nice clean late model cars at a good price. Always get great service and a special shout out to Frank, the Manager, who is always exceptional. Would and will come back.
Efficient and friendly service. Easy to make/modify the reservation. Car had no problems. All good. Thank you.
Very effortless and pleasant experience. As a first time renter, I was very anxious and stressed out. Enterprise representative took care of all that I needed and had me go out the door quickly. If I ever need to rent a car, I would definitely go to enterprise!
Love that you actually deal with the managers and they seem to really care.
Great experience! The van was clean and in great working order. Everyone was so kind and easy to work with. Easy rental and return. Will definitely rent from Enterprise again.
Not happy with the service I received, did not honor my reservation and needed my auto body shop to intervene on my behalf to acquire an auto!
Vehicle options are good. The Customer Service at the Forest Lake, Minnesota location is the best I have found. Aaron is a top notch employee. Thank you.
Ket and the turn in team was thorough and efficiently making the transitions from no car to rental and rental back to my car seamless. A surprising stress relief after a car crash. Thanks guys! -Pat
Was not provided with the size car I reserved and nothing was done to compensate me for the small car I was provided when I ask that something be done to make it right.
Enterprise has a great selection of vehicles and has always had the friendliest, responsive, and professional team members out of all the rental companies from which I rent.
I had a fantastic experience with Enterprise! The rental process was quick, smooth, and hassle-free. The associate [Mark] who helped me was professional, friendly, and went above and beyond to make sure I got the right vehicle for my needs. He took the time to explain everything clearly and made me feel completely confident before driving off. The car was clean, well-maintained, and exactly as promised. Overall, excellent customer service and a really positive experience—highly recommend this location!
Staff was very professional and pleasant and thorough in answering my questions. The car was clean and ran perfectly. Checking in and out was quick and easy.
Very nice vehicle. Easy to modify usage and return. Great value for the cost. Cost was reasonable. Person booking appointment etc. was very helpful! All in all great experience!
I was issue a vehicle with one hub cap missing.and the bumper Conner on each end popped a lose as I was returning it.and I return a day before my due date. 🙁
Well our vacation started out a bit crazy with our rental mini van breaking down on day two. We had to go to an airport to exchange where we did wait several hours for a new mini van. I would not recommend calling the call center as they marked me down for a new rental instead of an exchange and attempted to charge me double my original. After further discussion, I was able to get a new mini van that was well kept and completed the rest of my trip with it. The Reynoldsburg location was fantastic to deal with but I did not like the airport staff in Greensboro as they were slow to deal with only minimal amount of people working. After I returned, my original people that I worked with made things right and were very considerate of my wasted vacation time. I really appreciated them and they are the ones who made me want to give 5 stars and rent from them again.
Hi Kay, thank you for sharing your experience. Hearing our team's care encouraged you to give 5 stars and consider renting with us again means the world. We look forward to seeing you again. - Lisa
Here's a sharper, more polished version with that added in:
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I had a very frustrating experience with Enterprise Rent-A-Car. I needed a rental because my car was in an accident, and when I scheduled the appointment, I was told someone would be waiting for me at the body shop. Unfortunately, no one showed up, and I ended up waiting over an hour before they finally came to pick me up.
To make matters worse, when I called to check on the status, my call was actually hung up on, which only added to the frustration.
Once I arrived at the location, the rental process itself seemed to go smoothly and the car was fine. However, I later found out that the vehicle I was given—one I did not request—came with a small upcharge. This was never communicated to me at the time of pickup, which added another layer of unprofessionalism to the experience.
The issues continued during drop-off, when my card was charged incorrectly. I then had to call the branch six different times just to get the error corrected.
Overall, while the vehicle itself was fine, the customer service, communication, and overall professionalism were extremely disappointing. I expected much better, especially given the situation I was already dealing with.
We're listening and would like to know more, Monet. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Everyone had a good attitude with great customer service.
Hi Daniel, thank you so much for recognizing the positive attitudes and friendly service from our team. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dwayne, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa