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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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They always go above and beyond for me. From scheduling the reservation, online check-in, pick up and drop off, Enterprise really serves their customers beautifully! I only rent with enterprise.
Friendly service, provided exactly what I needed, picked me up at the body shop where my car was being repaired, had me just leave the rental at the body shop when I picked up my car and they would take care of the rental return for me. Great service.
Thank you for your feedback, Frank. We're glad you had a great experience, as it’s always our goal to make things convenient. We appreciate your business. - Lisa
The manager was awesome. From beginning to end, Ms Ann made my experience perfect. Highly recommend her and Enterprise.
Thank you, Mike, for your kind words about Ann and your experience with us. We appreciate your recommendation. - Lisa
Nice and professional service. They give me advices about my rental service, I really appreciate their support.
Thank you, Alejandra, for your kind words and for trusting us with your rental needs. We're glad our advice and support made a positive difference for you. - Lisa
Good service good customer service great product great ride enjoy everything good
Thank you, Leobardo, for your wonderful feedback. We're grateful that you enjoyed every aspect of your experience. - Lisa
I was promised a comparable vehicle to the Chrysler 200 that I owned. I was told I would receive either a Toyota or a Nissan. This was not done. I was given a Mitsubishi Mira which was a very cheap and noisey ride. Disappointed that Enterprise did not fulfill what they told me would be offered.
Thank you for your feedback, Edward. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Lucas was very personable and patient with us old folks. Enterprise didn't send us through several prompts, either. Would use again!
Thank you for your feedback, Jackie. We're glad to hear that Lucas made your experience enjoyable and straightforward, and we look forward to assisting you again. - Lisa
Everything went okay... This is the third time I rent car for you guys... Everything be okay so far... I hope when I return my car on Friday... you take me back to my place where I had to pick my car... Thank you
Thank you for your feedback, Maria. We're glad to hear your experiences have been positive. We appreciate your loyalty and look forward to making your return convenient. - Lisa
Every time I come here I'm met by lovely people, options, and I leave with a car I'm happy with.
I'll always use this place when the need arises, so I highly recommend.
Thank you for your wonderful feedback, Makaila. We're thrilled to hear that you consistently have positive experiences and find our team helpful. Your recommendation means a lot to us, and we look forward to seeing you again. - Lisa
Everything went smoothly. The staff was very friendly
Thank you for your positive feedback, Clarissa. We’re glad to hear that everything went well and that our team made a great impression. - Lisa
The price for the 12 passenger van was great and when we pulled in 5 minutes until closing the staff members were both super nice and very efficiently settled our account. Thank you!
We appreciate your feedback, Kathi. It's great to hear that you found our rates excellent and that our team provided efficient service, as we strive to make every experience a positive one. - Lisa
I needed to rent a car for the day while mine was being repaired. Everyone at this Enterprise location was awesome. Nick (Manager) called me as soon as I made my reservation and along with Cade and Matt they provided excellent service for a fair price. They picked me up, gave me a better car than what I had reserved and then dropped me off at the shop when my vehicle was done. Highly recommend!
Thank you for sharing your experience, John. We're glad Nick, Cade, and Matt made the process enjoyable and exceeded your expectations. We appreciate your recommendation. - Lisa
Kudos to Jandaly & Jade. Upon our arrival they anticipated a delay of about 30 minutes as our rental was still in wash bay, but by the time we finished checking in the car was ready. Properly cleaned, comfortable, well-running vehicle (Nissan Altima). And the ladies are very courteous & friendly... bonus!
(Definitely an improvement over our last experience in Feb, but I still would've given 4* then. There were a few snafus w the car, but the ladies were helpful along the way.)
Good work Jandaly & Jade! 5*
Thank you for your feedback. We're delighted to hear that Jandaly and Jade made your experience enjoyable and that the vehicle met your expectations. We look forward to seeing you again. - Lisa
Great car rental experience at Enterprise in Matthews NC. Close to where I was staying (so much better than going to CLT!). The car was great and reliable, the staff were great. Thanks for making it easy.
Thank you for your wonderful feedback. We're glad to hear you had a great experience and that our location was convenient for you. It's also great to know you found the car reliable and our team helpful. - Lisa
This is the second time in three months I have rented from the Deerfield Beach location the woman who works there is amazing she's by herself and she is very efficient always pleasant always thank you for waiting and greet you when you walk in the door and when you turn your car in she always thinks you for renting from them. I will rent from them again
Thank you for sharing your feedback, Brenda. We're thrilled to hear that you had such positive interactions with our representative. We appreciate your loyalty and look forward to welcoming you back for your next rental. - Lisa
My experience was great I'll do it all over again💞💞💞💞💞
We appreciate your feedback, Terry. It’s wonderful to hear that you had a great experience and would choose us again. - Lisa
Amazing customer service by Parker at the white bluff branch in savannah GA (7510 White Bluff Rd, Savannah, GA *******). He got me a vehicle on last minutes notice. Extremely reliable, polite, quick, and friendly.
Thank you for your fantastic feedback, Emmanuel. We're pleased to hear that Parker provided you with reliable and friendly service, as it's our goal to make your experience as enjoyable as possible. - Lisa
Top-notch customer service! The entire process was fast, smooth, and straightforward—no gimmicks or wasted time, just reliable and efficient support.
Mr * was especially kind and helpful throughout. Even when I called for additional support, the team was responsive, professional, and very courteous. Highly recommend!
* Personal info redacted by admin
Thank you for your fantastic feedback, David. We’re glad to hear you appreciated the efficient process and the assistance from Godswill. Our team always strives to provide a great experience for our customers, and your recommendation means a lot to us. - Lisa
I was grateful that they were able to pick me up from the auto body shop and then drop me back off when it was time to pick up my vehicle. The team was nice and extremely helpful.
Thank you for your feedback, Brittany. We're glad to hear that our team made your experience convenient and enjoyable, and we appreciate your recognition of their efforts. - Lisa
For my car rental I use Buena Park location always. The customer service very friendly and professional. I like to mention the amazing service I received from * & * at check in & checkout for great welcoming.
* Personal info redacted by admin
Thank you for your wonderful feedback, Kazem. We're thrilled to hear about your positive experiences with Breezy and Kelly. Our team strives to create a welcoming atmosphere, and it's great to know they make a lasting impression. We look forward to seeing you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, Sky. We're glad to hear that our team consistently exceeds your expectations. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa