Enterprise Rent-A-CarReviews 5,725

Do NOT rent a car here! They are not reliable. NOT honest! Go everywhere else!
Not professional staff, Bad customer service.

I called to make a reservation and they CONFIRMED that there is a Nissan Versa available at this branch. CONFIRMED. I go there, there's no car NOR A RESERVATION! LOLOL bro how?! I called the day before for the res, I CALL THE DAY OF to confirm the address. I call them after the branch tells me there's no cars and this is the cherry on top, they told me there was NEVER a reservation under my name. LOLOLOLOL I've never experienced a system so trash….

If you want a reliable service, do not use Enterprise! My experience of the customer service at the St George Bristol branch in particular, has been horrendous. Rude staff, faulty car or no car!

I rented a car and it had a mechanic problem and broke down 2 miles from the branch. They left me stranded on the side of the interstate and refused to pick me up. I was working in a city that I didn't know anyone and could not get a ride. They suggested that I call 911 and ask for a ride. I had to walk with my luggage at night to the branch to get another car. I will never rent from them again. It was the worst customer service that I had ever received in my life.

I had a courtesy car from here i asked for a small car got a honda civic they told me that's the smallest they do then when i had to return the i was given 5 HOURS TO RETURN IT or they would charge me for it never again i would rather walk

Rented a car for a weeklong roadtrip and got a flat the first day on the road. Although we had paid for complete damage coverage, Enterprise Roadside assistance didn't help at all - they sent us to the nearest "open" Enterprise location, where the employee didn't show up for four hours. Meanwhile, they told us they would reimburse any charges to change the tire, so we found a garage to do it, and nearly a month later still haven't been reimbursed the ~$900 it cost. Besides the extra expense, trying to deal with Enterprise customer service turned the trip into more of a nightmare than a vacation. Cannot advise strongly enough against using Enterprise.

Update: After posting this review and several formal complaints, we were finally reimbursed the tire charges.

We rented a car at Cleveland Airport and it was a very positive experience. The desk agent "Emily" was efficient and pleasant. We were immediately greeted by an agent in the lot to select our vehicle. We were upgraded at no additional charge to a very nice vehicle since the level we reserved was not available. The vehicle was clean and operated as expected. The return process was again efficient and pleasant. We would definitely recommend this Enterprise location.

When making a reservation, there were no economy or compact cars available for the dates I needed, so I was forced to reserve a mid-size car for $109 a day. On arrival at the rental office, I was give a Nissan Kicks, which is a subcompact car. It is absolutely unacceptable that a customer is charged for a mid-size car and receive an uncomfortable, subcompact car. Now, I'm stuck with an almost $1800 bill for a 13 day rental. I have been a long time customer of Enterprise and have been very satisfied with every aspect of renting from them, until this experience. In the future, I will go a little further away and rent from another agency. I could not be more soured on a transaction than I am today.
Several days later I spoke with the general manager and he made no attempt to resolve this issue. Instead, he defended the rate charged for the subcompact and claimed that it's advertisement as a midsize vehicle, is correct.
I find it to be deceptive. The manufacturer describes this car as a subcompact. It should be rented as such, and have a lower rental rate.
Had I actually received a midsize car, I would have no issue about the rate I was charged.
When I told him that Enterprise has lost my business and I would go elsewhere, he encouraged me to do so.

We rent a car online with carjet.com: the enterprise is the place to pickup & return a car
We are not satisfied with their irresponsible way of working, We rented a car Opel Mokka 5 doors auto, 9am on September 6, we went to pick up the car at Enterprise rent a car located at 55 Gabriel Peri, *******, Mairie Montrouge with branch manager Guillaume LEFEBVRE., but they did not have, we waited for more than 2 hours, we had no choice then We had to take a smaller car without the auto because we didn't want be late to other important things that day - They promised at least 20% off but only reduce $ 68.11 from $490.51. We have rented a lot of cars but this is not a reputable place to work
Hope you care more about your customers. Thanks for listening
Best regards
Bonnie Nguyen
*******418

I have only had 2 dealings with Enterprise Rent A Car. The first was through insured who hit me, the second was a business trip I was needing to travel too. To make a very long and very pain in the rear story short, Enterprise dropped the ball each time over the simplest things. Manager promising to call me back and never did, employees saying they will look into things and never do, emailing me a confirmation of my rental and my rental not being there when I show up. Honestly, this business is terrible. How they treat their customers is terrible. Advice, go to another car rental service. Everyone else has higher ratings than Enterprise, and you will get your job done too. If you rely on Enterprise, they won't pick you up.

They had very poor customer service they were over an hour late picking me up when I had scheduled a time. Then they didn't have the car I was promised but instead attempted to put me in a compact. When I refused that they put me in a suv which consumed more gas and only had a quarter of a tank in it. Now they are charging me for a toll in California on thr golden gate Bridge when I never left the state of Missouri

Reserved a car at the Sydney ohio location was told day of that they have no cars available but yet I have a confirmed confirmation reservation no email no phone call when I reserved the rental a week in advanced but yet they have absolutely no vehicle how do you rent a vehicle when there is no vehicles to rent how do you confirm a reservation when you have no vehicle

This joke of a company, unbeknownst to me, put me on a "do not rent" list for reasons that are totally FALSE and I was not able to rent a car I had reserved for a week that I had several interviews, now leaving me without a way to get there and losing out of work opportunities. Now these rental companies have the ability to literally destroy your life and deny you the ability to rent a vehicle you desperately need short term. I had NO other options for transportation where I live. Absolutely despicable.

We were going to rent a truck to go to Miami Dolphins game. The guy at 1805 Belvedre Rd Enterprise showed us the new truck to rent with no miles on it. We paid $272 for 2 days. Instead he gives us the old Ford with 40,000 miles dirty interior & dirty outside of truck. Not happy with the bait & switch. We walked out & as we left guy employee states that the review o give Enterprise does not effect him. Really do you own Enterprise company. Why would you talk like that to a paying customer. Honestly this should be zero star review. Please train your employees at Enterprise total cost customer service to customers 24/7. That way you get repeat customers that spread the word of your company, for more business.

Reserved Suburban on July 23 for Sept. 7th pickup. To my extreme disappointment the vehicle was unavailable for our family of 8 vacation. Thanks for ruining our trip.

Now I see why this company don't have a five star rating. I have been renting from this company ever since I was old enough to rent. But never again! It's so amazing how it took almost two weeks before I was able to get my ticket close. I rented a vehicle from this company on August 5th 2022 and return this vehicle on August 7th. Well guess what it took almost two week to receive the amount I owed on my credit card. I called almost everyday and spoke to a rep at the home office. I kept hearing the same thing. It's not our fault, and the place/store that you rented your vehicle at have to be the one that closes your ticket. So of course I asked well can you guys called them or send a message. She begins to tell me we can email them and that's all we can do. Then she proceed to say well since this is on our end. Would you like a discount on the next time you rent from us or would you like for us to credit this rental that would go toward you amount now. So in my mind I'm thinking well maybe they're apologetic about their mistake. What a fool I was. I finally received my amount 10 days later and guess what, no credit toward my $300 and something amount. This place is a liar, unprofessional, unorganized and more. I will never rent again from this place. Do not waste your time speaking to anyone at the home office or renting from this company. You will be disappointed for sure. Especially the one at the Nashville Airport. If you don't have the time to train your associates then maybe you guys need to rethink on who you hiring on your management team. And hire associate that cares and not about the paycheck.
Katrina

I used Enterprise for an insurance rental one month ago today. The truck delivered was beyond filthy as I got in, all the way down to a used lollipop stick left behind for me to find. I began to complain by calling, emailing, leaving bad reviews and so forth. So far, NOT ONE OF MY MORE THAN TEN CONTACTS HAS RESULTED IN A MANAGER CALLING BACK! I keep complaining in hopes someone will listen and act. But Enterprise rents dirty, filthy, disgusting vehicles, then won't stand behind their service. BEWARE!

Made a 12:00 res on 5207 Reaford Noth Carolina was there at 11:45 saw the Pacifica did the whole walk around found a three inch slash on pass rear tire and no spare tire. Agent told us he would fix it and call us when it was fixed. Called us at 4:30pm went there and was showed a different can a much older dodge van we asked what happen to the van we saw at 11:00 "what had happened we gave that van to another reservation" this was over the top he has nerve to push all the protection plan for road side assistance, no fault, damage waiver. Unbelievable and we only wanted it for the weekend cause the Grandchildren were coming.

I didn't realize i owed 312.00 for a rock chip that hit a van rental until i received a statement a month after dropping off the rental. I found the representative very rude, short and seemingly bothered by some clarifying questions I had. I usually have very positive interactions with Enterprise personnel. Beware of the recovery department, they either hate their job or I just got a very rude individual. My claim # is ******* if this helps at all. I did not mind paying if it was my responsibility, she just did not have to be so rude about it.

I rented a car from Enterprise at the Baton Rouge Airport late at night and was given a car that had a low tire light displaying. It required me getting tires filled up the next day and then having two tires replaced the following day. There were 4 nails in a rear tire. When I returned the car to the Airport, I was promised a 1/2 off on my rental charges by the manager when I spoke to him. Since then, I have been charge the full-amount and have called 5 times to request my reduced rate because of inconvenience. The manager had never called back and the coorporate office keeps saying that they will send a note to the manager to have him call me and resolve this. 5 days so far and no call back.