Enterprise Rent-A-CarReviews 5,813

My insurance company arranged for us to have a car hired from this company whilst our car was being repaired. Before picking the car up we had to phone them and they kept us on the phone for over 2 hours going through all the aspects of the accident that we had already gone through with the insurance company, Finally they 'allowed' us to have the car. On the day we picked the car up they encouraged us to take out insurance on the hire car at £7 per day - which we agreed to do. They took £1 which was supposed to be refundable to verify our card and then said that they would take 10 days insurance cost from the card but would refund any unused days. In the event we had the car for 8 days and 3 hours. We were told the extra two days plus the £1 would be refunded. When that had not happened after two weeks we queried it with them. They said we would have to pay a whole day for the extra 3 hours and claimed we had had the car 10 days. The employee seemed completely unable to do enough maths to work out we had had it only 9 days. Had to give up in the end. If they scam £15 out of every hire - they are doing quite well. Left us feeling annoyed.

I had a Rent a car through my Insurance they was paying 40 a day and I was responsible for the extra four dollars a day all state end up sending my contract end date over two days later and I was up there two days prior to return the car and they said it was no end date in the system once I returned the car They left the contract open so I can speak with the area Director. Mike never called me. They end up closing the contract out without my permission and I did not say no paperwork and I was charged for $488 they was rude and I still have yet to talk to Mike about this problem

I wanted to rent a car on Sept. 26 called and set it up every thing was set up when it was time to get it they had none available they said the next day I called the next day and still nothing this is in Harrisburg pa you did not want me to rent a car from you. You should of told me Harrisburg PA enterprise is very unprofessional.,

Enterprise Rent-A-Car is normally a good company to go through when you need a rental car. However, this is not always so. I recently rented a car and I kept for nine days. I did some of the $300 deposit when I initially rented the car. It is 13 days later and I have yet to receive my deposit. Apparently, this is due to the Rental agreement receipt not being filled out. After multiple calls and emails I am told at the last customer service representative filled out paperwork correctly to submit my case for escalation. This is caused an increase delay in processing time as that is the first step in a resolution. Make an a long story short, I still have not received my deposit refund. So, if you ever want to rent from enterprise rental, make sure you're ready to give up your deposit money. This has undoubtedly been a terrible experience.

Isaiah, which is one of the crew-members at the Atlanta International airport on the outside greeted us and was eager to assist us in any way possible. Thank you very much Isaiah and keep on making a difference.

Basic company. If you only use them once, you'll probably have a decent experience. However, when you use them a lot, you're bound to have an unpleasant one.

My unpleasant experience: After booking the rental 2 weeks in advance as I usually did, my 2 daughters and I, 3 females, were traveling alone to visit a sick relative and we got into Tampa Intl around midnight. Went to the car rental section of the airport, paid extra for insurance bc I had the girls with me, I usually don't when I travel alone, so I paid over $600 for a sedan for 4 days. K.

We get downstairs and they don't have any cars. There's none. Zero. They told me to come back after 8 am. My AirBnb was in DT St Pete. After trying to understand what the h e l l was going on, asking how much the Mustangs out front they're showcasing are, clearly they have cars, just none for the "poor people"?

The literal 4, FOUR, people they had working behind the desk just stared at me like I was stupid, after I'd just paid over $600, they see me there with my children, so they finally offered me a refund to which I accepted, I walked out of the building and I screamed at the top of my lungs. I was exhausted, traveled all day for this? Well they actually threatened to call the police on me and demanded we leave immediately. I said well maybe they'd give us a ride ‍

Nope, we took an Uber to St Pete and then I began to use Turo. The owner of the vehicle I rented from brought the car directly to me when I rented it last minute and described my situation.

Enterprise is awful. Even as I was down there arguing with them, there were still more people coming down to rent cars that weren't there. Wtaf.
#turoforlife

I booked a car with two drivers from Bristol airport in July 2023. Everything was paid for in advance but at the airport counter the staff forced me to take out insurance again and pay for the second driver, threatening not to give me a car if I didn't pay. I had no choice and naively thought that everything would be accounted for honestly at the end of the trip. Enterprise is now refusing to refund me the 468.69 I paid twice. Outrageous.

On September 2,2023, my wife and I tried to pick up a rental car at the Enterprise station at the main train station in Cologne, Breslauer Platz. We had rented the car through Expedia at the cost of about $400 for 9 days. But after we mentioned that we would drive the car to France from Cologne, the Enterprise manager refused to give us a car with the explanation that it is not allowed to drive Enterprise cars from Germany to France. While we and other customers waiting behind us thought this explanation was ridiculous, we ended up renting a rental car from a Sixt station across the street (at about $1000). Now, what was particularly maddening about this awful experience was that Enterprise NEVER even responded to repeated requests for help and/or explanations why driving their cars from Germany to France was not allowed in our case. I hope that future Enterprise customers will be made aware of this potential restriction before they lose a lot of money.

Their rental car's windshield had a crack while the car was in my parking lot. It had no mark of anything hitting the windshield due to which it could crack. Clearly, it was a manufacturing defect or something since it was a new car a 2023 model. However, Enterprise charged me $1095 for the repairs. They didn't even give me a proper breakup of the work done. Most blogs say that windshield replacement costs $200 to $500. Companies like Hertz only charge $15 but Enterprise charged me $1095.

I got the service on Doral store and I am still waiting for a charge they did on my credit card with no authorization. I am struggling since May 7th and nobody answer me. I am very upset with this company

The worst experience. We will never rent from Enterprise again. We arrived to pick up the rental car and they said we had an outstanding claim from 2 yrs ago so we couldnt rent! They had called the day before to confirm we were picking up and never mentioned anything. We had an important appt so we had to pay hundreds of dollars to clear the claim. Not an easy process on line and on the phone. They won't help - you have to call a bunch of 'Enterprise' numbers. Still don't know what the claim is for! There's more! Once cleared we got the car. We were told upon departure that this 200 Front St Toronto location will be closing at noon on the day of our return so if we arrive after this to just leave the keys in the drop box. They did not mention extra charges. On our return day they called us to say if we don't have the car back by noon they will charge us an extra 2 days! We couldnt get back in time so they charged us! Once home I called to find out what the claim was and they said it was a hole in the windshield. We had no recourse. The multiple people we talked to on the phone were rude and unprofessional. Except the last fellow who was at least nice but couldn't help us. Customer service does not exist at Enterprise and they can charge for whatever they choose! Be ware!

Van on the day of pick up. Thew day before collection i was called by a member of staff from the ilford branch 15.14pm on the 25 August 2023 to tell me they are looking for a luton van for me the day before my event. He told me he will call me back before they closed 5pm. I never received a call back. In the end i had no time to source a luton van as every van in london was rented out by then and nxt option was in Scotland. I ended up without a van for my even and loss of revenue. Very unprofession company and rude staff who do not care the slightest about customers priorities.

I made a reservation with Enterprise and received a confirmation. When I dropped off via an Uber, was told they had no cars. I asked if they could bring a car from another location as I had just been dropped off at their location. I was told there were no cars in Pensacola. Why why would you give someone a confirmation number i'm just saying if you don't have a vehicle? This is not the first time I have been treated this way by enterprise rental. If you want to rent a car do not call enterprise. They overall suck.

WOW! What an incredible team at Enterprise located in Hixson, TN! I had traveled to Chattanooga on business when my personal car had to be put into the shop early on the morning of 8/22/23. Enterprise had a car for me to rent and Roger, a very, very nice employee picked me up at my work location, what a joy he was, so personable. Cody, an incredible Enterprise associate gave me beautiful red, convertible Mustang. Cody was exceptional to work; very professional making sure everything was just perfect. Had me checked in and out the door in a very timely manner, just very impressive. On return of the car, Abigail had me checked out in no time and was so very nice to take me to pick up my personal car in the shop. I can't say enough good things about my experience at this Enterprise. I can assure you that if I ever need a rental and anywhere close to this location, I will definitely give them my business.
Kudo's to Enterprise on some fantastic customer service and a big thank you to the three associates that I had the pleasure of working with.

Spent many hours calling the company and no one answers. When finally someone did, they were not understanding of our situation. We were supposed to pick up our car from Entreprise at Algeciras port at 4:00 PM august 31st 2023 and the car was fully paid for including full car insurance for 5 days. The ferry arrived at 6:15 PM and we called the Entreprise to verify when they closes which they proceeded to say they closed at 7:00 PM. To our surprise when we arrived to the office it was closed and it says on the door that it closes at 6:00 PM. We tried to contact DoYouSpain, by phone and by email to find out when we can get the next avaible time to pick up our car, and no one was answering. The next morning early they replied saying because we didn't pick up the car at the right time that we lost the booking for the car and the money we paid for the whole 5 days we reserved is lost too... they don't want to give us the car nor the money back. My conversation was with Martina - Hana and Claire Davis.
After multiple tries, we talked with Entreprise customer service and they said because we went through a third party agency, we should deal with them directly... DoYouSpain said to deal with Entreprise directly... playing ping pong back and forth.

We just want either the money we paid for or the car.
We don't recommend both companies for anyone. We took full car insurance to have a peace of mind but we missed thinking of the nuisance dealing with a companies such as DoYouSpain and Entreprise.
Although I want to thank a person who did stand out from the crowd of none professional and tried to help communicating with both enterprise Algeciras and DoYouSpain, her name is Monica Sanchez and she works for Entreprise. She did her best and really tried to help our situation, we thank her and which that Entreprise hire more people like her.
We are trying even today to get tge car and the office of entreprise at algeciras is not answering.

I am overwhelmed with profound sadness and deep disappointment as a result of the shocking behavior exhibited by Enterprise Car Rental towards my business. As a loyal corporate account holder, I had entrusted them with our vehicle rental needs for the past two months. However, since April 2023, their unethical actions have led to fraudulent charges amounting to an astonishing £5,000 on my business account.

Despite my relentless efforts to address this grave issue, Enterprise Car Rental has shown a complete disregard and lack of respect. Numerous attempts to reach out to different managers and departments have been met with silence and indifference. Each time I have requested invoices or an explanation for these suspicious transactions, my pleas have been callously dismissed.

In a recent conversation with a manager named Roop, I sought resolution, only to be disheartened by his shocking lack of empathy and unwillingness to address my concerns. Instead, he casually assured me that he would forward my email to the appropriate party, leaving me hanging in uncertainty, waiting indefinitely for a response. This dismissive attitude not only falls short of satisfactory, but it also reflects the overall disregard that Enterprise Car Rental has for small independent businesses like mine.

If it were possible, I would give Enterprise Car Rental a single star, as they have demonstrated a complete disregard for their customers' well-being. I strongly urge everyone to steer clear of this deceitful company and the potential havoc they could wreak on your business. Additionally, I humbly request that anyone with knowledge or advice on pursuing legal action in this matter kindly share their insights in response to this review.

It has become painfully evident that Enterprise Car Rental is solely focused on enriching themselves, even at the expense of deceitfully extracting unauthorised payments from unsuspecting customers. Resolving the matter at hand seems to be of no interest to them; their sole focus lies in exploiting customers to maximize their own profits, leaving businesses like mine teetering on the brink of closure.