Enterprise Rent-A-CarReviews 5,808

Absolutely the best attitude and accomodating service. Horrible car trouble on my only car. Fast response dependable availability of vehicles. Couldn't have got my broken vehicle fixed. Having a vehicle to get the parts needed to fix our family car and fill responsibilities of my business. Thank you, Manny!

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle. We got the car back to the Enterprise at 4:30pm on Sunday, and were told we would receive our final invoice on Monday. Days later when we FINALLY can see what we were charged, we saw that the extra day was added back onto the invoice. So now a week after we originally picked up the vehicle, we had to return to the Enterprise AGAIN to ask why these charges were added on when the vehicle has dropped off 19 hours before they claimed it was. We will NEVER be using this location for rental vehicles again, and I highly doubt we will ever use Enterprise again after this experience.

When you make reservations they should have cars on stand by. You should not have to wait for 2 and 3 hours.

Made two reservations they still didn't honor it my truck broke down on highway walked 5 miles they got a ride when I get there they say no evil the manager looked like the janitor
Bad people

Rental occurred and a customer service representative stated the vehicle may be retained due to store closure and inability to return vehicle on a specific date. We stated we had no desire to pay and keep the vehicle for a third day as as paying for it was not an option, and we were told go ahead and keep the vehicle. We were only supposed to be charged for the one day which we did pay with the representative on the phone that at that time, but upon return of the vehicle a separate customer service representative argued and did not honor what that one had told us and charged us against agreement. He also charged as a different rate than the quoted rate. That's a severe discrepancy and poor customer service

Told there would be multiple vehicles at one time to choose from. That would be great since I have back issues. DIDN'T HAPPEN.

Rented a car 3 weeks ago from Birmingham airport, on return the guy checked the car, he went straight to a tire and found an old tiny cut, obviously he already new what he was looking for because it was old damage and they just wanted to keep my deposit. Big scam, terrible company, don't trust them, keep away.

Enterprise subcontract most of their work in Greece to local incompetent cowboy outfits who don't give fig for customers. Best avoid Enterprise if renting in Greece as even the parent company don't care

Worse Rental Experience ever from rental car company. I will never rent ever again. Car dirty stinky and Manager Alexis Williams at the Chesapeake location is very rude and non carrying of customers needs. Has a bad attitude and very bad problem solving skills to be a manager. I will NEVER use this company again.

Rented a car from Enterprise in Barcelona for 6 days. Returned it early. Refund? Forget about it. During the rental, I wantd to clean the windwhield. No washer fluid. How long would that have taken for Enterprise to check? Wondered whether they checked the oil. After 3 days, the dash indicator reflected low tire pressure. Did they check the tires? GPS needs updating, too. Tried to send me down a Barcelona street closed for some time due in construction. These are the highlights. One bit of advice, I was happy to get ALL the insurance. I mean everything. Leave nothing to chance.

Enterprise Car Rental denied me over 450 points points for my car rental because the additional driver was listed as the primary driver, even though I paid with my credit card and insured it with my car insurance policy. Efforts to correct the situation through Enterprise Customer Service was useless because their system would not allow for correcting their mistake. They did not offer me anything (points or free day).

Their solution was to have the additional driver create an account and get the points. Good for the additional driver but not for me who made the reservation and paid for it. My solution is to rent cars elsewhere in the future and write this review.

I reserved a rental car online in my price range for a 2 day rental.
The morning I arrived the Enterprise rep told me they didn't have that car and tried to talk me into a Maserati for $100.00 per day more than the agreed upon price.
I spent 15 minutes talking him down on the price. Finally he agreed to $20.00 per day above my agreed upon price and I gave him my card.
Then he told me I didn't have the right credit card to get the Maserati.
He left and came back from the carwash with the type of car I reserved online.
Wasted 30 minutes of my time.
But I ended up with the right car.

Took my car in for repairs, enterprise didn't have a car for me after the insurance reserved it, didn't get a car until the next day.
Now when I did get there tp pick up my car, l was aware that I had to pay a fifty dollar deposit, but why did the guy take $63 dollars from my debit card when he stated only $50?

Not even the road tire assistance is included without paying for that service.
Great corporate decision
Good for investors.
They forgot to take care of the customers.

Rented a vehicle trusting a reliable and safe trip for vacation paying a little over $500 for a 4 day stay. Car seem like had an oil change they didn't put much effort into looking over the work. The drive was good yet it kept smelling like
Something was burning. Leaving oil puddles on a car stop thinking it was just water from
The ac. Woke up to pack the car to head to Ohare airport and the vehicle had zero oil left. I called several times from 11 am until after 3 pm. Getting no one to actually hear me out the inconvenience my concern the fact that I was going to be late and chances of loosing my flight not having a ride back to airport from Milwaukee.I spoke to so many representatives from customer service the branch the tow company. Everyone concerned for
Only the vehicle and not me who paid for
The rental at the time overwhelmingly stressed out not having any way to help myself. Expecting help from
Enterprise due to their lack of car inspection didn't help with no Uber no car replacement to get to my flight over an hour away from where we were stuck. Over two hours of
Calls at that moment on top of all other calls before that. Unfortunately the company picking up rental and leaving me and my family stuck, needing to figure out expenses to get to airport. Unless rental was picked up (2hourslater) they had no solution for us not considering the time limit we had to get to our destination. I wanted to be listened the least have compassion to our problem your car caused us to have having to figure out my own solution despite spending so much on the rental. Not including taking it to a shop where I had to pay 5 quarts of oil. Still two days later waiting on manager that supposed to be calling to help with a reimbursement considering it was a 3 horrifying days with the rental paying for 4 days and the reimbursement for the oil paid out of pocket/ the time the inconvenience for
The stress and having to pay our way back to the airport. Never have I felt not important enough to such a well known company/ knowing one less customer won't hurt them at all/
Yet the experience and the nightmare of a vacation we had will be stuck w us forever. SO NOW WHAT?

I was in a no fault of my own accident. The other drivers accident was paying for my rental. It has to be extended several times which the staff was very understanding about and never pressured me as they got paid. At some point the insurance company stopped paying for my rental and I never was contacted by anyone. My card was charged once which I noticed after the car was returned. And multiple times after the first charge my card declined as it was over the limit. But also no one from enterprise reached out to me at all about this. It was more than 2 weeks since I heard from anyone and suddenly they call my secondary contact.:when they hadn't even tried to contact me. Then 12 hours later I received a text threatening me with fraud charges. Again no one contacted me directly. I turned the car in on the day I had planned on anyway. Still not a single contact from anyone directly to me. It's not like I wouldn't pay as I know I'll be reimbursed. But never a call to say "hey we have to charge you". Nothing! That is not ok. Just bad business. At least give someone a chance to do the right thing.

My insurance company arranged for us to have a car hired from this company whilst our car was being repaired. Before picking the car up we had to phone them and they kept us on the phone for over 2 hours going through all the aspects of the accident that we had already gone through with the insurance company, Finally they 'allowed' us to have the car. On the day we picked the car up they encouraged us to take out insurance on the hire car at £7 per day - which we agreed to do. They took £1 which was supposed to be refundable to verify our card and then said that they would take 10 days insurance cost from the card but would refund any unused days. In the event we had the car for 8 days and 3 hours. We were told the extra two days plus the £1 would be refunded. When that had not happened after two weeks we queried it with them. They said we would have to pay a whole day for the extra 3 hours and claimed we had had the car 10 days. The employee seemed completely unable to do enough maths to work out we had had it only 9 days. Had to give up in the end. If they scam £15 out of every hire - they are doing quite well. Left us feeling annoyed.

I had a Rent a car through my Insurance they was paying 40 a day and I was responsible for the extra four dollars a day all state end up sending my contract end date over two days later and I was up there two days prior to return the car and they said it was no end date in the system once I returned the car They left the contract open so I can speak with the area Director. Mike never called me. They end up closing the contract out without my permission and I did not say no paperwork and I was charged for $488 they was rude and I still have yet to talk to Mike about this problem