Enterprise Rent-A-CarReviews 5,795

I made a reservation over the phone to pick up a car literally the next hour. I take an Uber to Enterprise just to be told that they don't have anymore cars for that day. There's no reason why the person who helped me book my reservation did not tell me or even check to make sure they had cars available. I will never do busy with that location ever again. And I'll make sure to ask if they have cars available before even leaving my house next time. - Colonial Heights VA

They stole money from me, they just ran my card without saying anything to me and without my authorization. I have read over the agreement and no where in it says they can just run the card for any reason. I would give them no stars if I could.

I rented a van for a family getaway with 3 months in advance and the day of the pick up, they asked me the night before if I can be a little flexible with the pick up time. Of course I said yes, thinking that it will be 1 hour or 2 delay. The thing was that we went to the agency at three different times, last one at 7:00 pm, still the van wasn't there. We talked to the manager and everything, and nothing, just a card and words saying if we get your VAN I will call you! It didn't happened. Fact: The VAN never arrived. Consequence: we didn't go to our trip. The agency didn't help up to get another van as replace. That simple! They ruined our family vacation!

I've been a gold customer for 6+ years and this guy Darian Espinal got my granddaughter banned from using enterprise. He is very rude and has a nasty attitude. You've just lost some great customers over this decision me plus the three other family members with a gold membership will now be straying away and using hertz, Sixt, etc!

I rented a car in Chamblee GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable.
I just got email from the Damage Recovery ( Marlo Bergstrom) - Here is their/her response, and I quote "We do not have photos of the vehicle before it was rented out, as that is not part of protocol. This damage was not documented on the initial rental agreement once the walk around is done. The policy and procedure for a rental agreement, is if the rental vehicle has a change of condition while in the renters possession, the renter is found responsible."
I have researched on the web and it seems Enterprise does this often enough to where a search comes up for it. Stay away from Enterprise...you are guilty until proven innocent.

My vehicle was T-boned by an Enterprise rental car driver. I reported the claim, only for them to constantly transfer me to different departments with no one to help me. After a week of waiting for a call back, I spoke with several people to get the name and phone number to an adjuster. Only for my calls to go to voicemail and emails to a fake email address (the message comes back as undeliverable). The Enterprise rental car driver was at fault and I just want my vehicle repaired.

What an awful company to deal with. Good luck trying to speak to a manager or get a call back when you have a complaint. We sorely need some more rental car companies rather than just enterprise having a monopoly on the market. Maybe they would treat their paying customers like absolute crap

My name is Abram Reese and I rented a car from Enterprise in Fayetteville, Ga. This evening.

I'm sending this email about the EXCELLENT Customer Service I received from Sharee Stephen. I was having just an alright day before I was greeted by her beautiful personality and professionalism. I just wanted you and your company to know that she's definitely a "keeper." Thanks for your service.

So I've been using Enterprise rental car for over 10 years with has companies and personal so for my Christmas vacation I received a big vehicle cost was $495 for 6 days. I sent my wife to go get the vehicle to pick it up the vehicle at 9:00 a.m. on Thursday December 21st 2023.

They decided to give her an upgrade and then at the end they proceeded to tell her that the car was going to cost $150 a day she call me, to tell me the cost. I told her no I'm not paying $150 a day for a Kia I passed my wife then I'll drive my own vehicle and forget Enterprise. There's no way I'm going to pay that amount for a Kia so even most of me as a customer I've been with you guys for 10 years thicker than never again. ENTERPRISE IN VALLEJO CA you suck!

Jaz who works at your West Palm Beach car rental center went above and beyond to return my $700 sunglasses left behind in our rental. She called the customer who had rented the vehicle after me, she talked to him to confirm the sunglasses were in fact in the vehicle and had him return them to the manager on duty upon returning the vehicle. She called me, advised me that I could pick them up at that time. She went above and beyond for us. Promote her! She cares! In this world it was refreshening to know there are still "gems in the workforce".

What a saga this has been. I reserved a small to medium van to move myself and my partner from Aberdeen to London. Evening before pickup I get a call from Enterprise saying they don't have any small-medium vans but will try their best to get us a large one.
Not ideal as the van will be half empty and quite large to navigate through central London but what can you do, we were on a strict schedule.

When picking up the van the enterprise agent noted some damage to the vehicle however informed us that damage under the size of a £10 note is not recorded on paper by Enterprise as it is deemed cosmetic on a vehicle of that size. Regardless, we made sure to take photographs of the van as it was picked up (these photos have been sent to Enterprise in our attempt to reconcile with them).

A week after dropping the van off in London I received an email from Enterprise saying the van had sustained damage during our rental period and we would be charged £250 for repairs. Upon inspection of the damage report, it was obvious that the damage claimed to have been sustained during our rental period was in fact already present on the vehicle when we picked it up from the Aberdeen location.
Noting this, I emailed the agent in Aberdeen stating that this damage was already present and provided the photos we took when pickup up.

I have since had several unsuccessful communications with Enterprise. They do not care about anything I have to say and repeatedly send the same responses over and over.
I finally managed to get the charges reverse by my bank however today (11 months after this began) have had an email from a debt collection agency. I now see the only way out of this is small claims court.

Never will deal with Enterprise or their sister companies (Alamo and National) again and I strongly recommend others stay away.

Absolutely the best attitude and accomodating service. Horrible car trouble on my only car. Fast response dependable availability of vehicles. Couldn't have got my broken vehicle fixed. Having a vehicle to get the parts needed to fix our family car and fill responsibilities of my business. Thank you, Manny!

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle. We got the car back to the Enterprise at 4:30pm on Sunday, and were told we would receive our final invoice on Monday. Days later when we FINALLY can see what we were charged, we saw that the extra day was added back onto the invoice. So now a week after we originally picked up the vehicle, we had to return to the Enterprise AGAIN to ask why these charges were added on when the vehicle has dropped off 19 hours before they claimed it was. We will NEVER be using this location for rental vehicles again, and I highly doubt we will ever use Enterprise again after this experience.

When you make reservations they should have cars on stand by. You should not have to wait for 2 and 3 hours.

Made two reservations they still didn't honor it my truck broke down on highway walked 5 miles they got a ride when I get there they say no evil the manager looked like the janitor
Bad people

Rental occurred and a customer service representative stated the vehicle may be retained due to store closure and inability to return vehicle on a specific date. We stated we had no desire to pay and keep the vehicle for a third day as as paying for it was not an option, and we were told go ahead and keep the vehicle. We were only supposed to be charged for the one day which we did pay with the representative on the phone that at that time, but upon return of the vehicle a separate customer service representative argued and did not honor what that one had told us and charged us against agreement. He also charged as a different rate than the quoted rate. That's a severe discrepancy and poor customer service

Told there would be multiple vehicles at one time to choose from. That would be great since I have back issues. DIDN'T HAPPEN.