Enterprise Rent-A-CarReviews 5,795

I rented a vehicle from Enterprise Rental in Enterprise AL for an accident that occured. The insurance company paid them, and the body shop was not done so Professional Body Shop paid Enterprise Rental the two days that the insurance company did not pay. The check has cleared and has been cashed by Enterprise Rental - On July 8,2024 Enterprise Rental charged me the amount that Professional Body Shop has already paid and they have refused to refund my payment that they took fraudulently - the Area Manager or the Manager keeps putting me off and stating that they have to get more information. Professional Body Shop has sent them the cleared check and that it cleared over 3 months ago. This is such bad business and on top of charging me 3-4 months after the rental not once did they reach out to me to even discuss this. Very poor management.

Enterprise Rent-A-Car I was a victim of racism can you believe that me! The one that loves everyone and treat everyone equally and new meets a stranger!
But this young African American girl treated me badly simply because we flew our plane into a FBO and she was rude hateful to me. She worked for Enterprise Rent-A-Car *******@Alabaster. Then she flat out lied! Gave me a car that needed an oil change and smelled of burning oil! We were there for a funeral In funeral attire! It was 100 degrees! Once I *******@enterpriseFBO they made it right but I had to go a town over to change cars! Never in my retail days have I ever treated anyone with such disrespect and distain. My military rate was not reflected on bill she said it was my USAA discount was not reflecting on bill she said was. She added to bill without my permission! That's fraud! This not over! Just letting all know be aware!

Scammers charged me $1825! Enterprise Rent-A-Car is a scam. They billed me for a tiny 1.5-inch scratch that was already there before I rented the car. When I picked up the car, they refused to give me the damage report. They insisted it would be emailed later and told me everything was fine. Fortunately, I recorded a video showing all the pre-existing damage.
When I returned the car, they didn't inspect it and hurried me to leave, promising I'd get the checkout report later. They release my deposit after one day, but then, 16 days later, they suddenly charged me approximately 1650 Swiss francs ($1825). I filed a complaint with their help centre, providing the video with location, date, and time stamps, but they haven't replied in over three weeks.
Avoid Enterprise Rent-A-Car at all costs. This isn't a legitimate business; it's a major scam.

My rental car service i gotten from the enterprise in douglasville ga on fairburn rd was immaculate! The car was pristine and my kids loved it...the manager and team was excellent and i will be a forever customer of enterprise...thank yall for a great experience

Do not use your DEBIT PIN, your number is copied into their system. And the deposit never gets tagged as a purchase so you lose your $300 deposit and they lie, the system is supposed to automatically give you a weekly rate if you keep the vehicle over 7 days. Do not rent from Enterprise on Stratford Road Winston Salem NC.

And that's after you wait in line because only 1 is working! Mess Express.and that's after they told me to change reservations to accommodate me. Then after I do t cat and come a day later they still don't help. Super disappointed!

I have NEVER been more upset with a rental car agency in my life. The Miami and Ft Lauderdale Airport Enterprise locations were both unresponsive to our immediate needs to make our flight when the car given to us was an unsafe vehicle and broke down on the highway blocking traffic, with a potentially known faulty transmission. Additionally, it is now 4-16-24 and NO ONE has gotten back to us to apologize, refund us for our terrible experience, or give us a compensated car rental for our troubles and many years of loyalty to this company. We were stranded on the highway on 3/27 and they told us to call highway patrol because it would take them over 2 hours to help us. Highway patrol said they could not tow the vehicle and told us to call them and have their Miami staff sit with the vehicle. When they were unresponsive highway patrol waited with the car until they drove the 2 miles to get their car so we could make our flight. I talked with 9 different departments and individuals over the past 3 weeks and no one has gotten back to me even though they claim they will within 2-3 business days. The only communication I have received back is a receipt of them charging my credit card on 3/29. We used the car for a total of 1.5 hours from Ft. Lauderdale airport to our Miami hotel and to the Miami airport. I have called and left messages that were recorded to MANY people. They were unable to connect me to Ft. Lauderdale Airport's Enterprise personnel nor Miami even though I have ALWAYS been able to speak to a live person immediately at every other Enterprise I have ever rented from as a loyal customer throughout the Midwest and East coast airports. I am beyond dissatisfied and have canceled payment for this experience. I should sue Enterprise for knowingly giving us a car that had a faulty transmission. DO NOT rent from the Miami or Ft. Lauderdale airports. If you have any problems they will not give you any assistance. They will also not honor what you pay for in terms of car types. I paid for a luxury vehicle and was given a standard SUV.
Erika Burton

We experienced a nightmare renting a van from Enterprise for our trip to Oktoberfest in Germany. The vehicle key stopped working, assistance never arrived, and refund promises were broken. We ended up paying for an unusable vehicle and facing additional expenses. A disappointing experience that demonstrates the lack of commitment and respect for the customer on the part of Enterprise.
Case Number / Rental agreement: 1PHXV5

Hired a car... it wasn't the model I asked for and it stank of stale fags. They showed me round it in the dark forecourt, so I could hardly see anything. But I was desperate to get something to see family just before Christmas.

When I returned it, they used a light to show me a LIGHT SURFACE scratch on a door. I hadn't touched anything driving it, so either it was already there when I hired it, or else it happened when parked in a shopping centre. Whichever, Enterprise told me they would charge me £2,000 for it YES, TWO THOUSAND POUNDS!

I hadn't taken out their insurance as I am a careful driver and have never had an accident in over 40 years of driving. They had told me that the excess was £2,000 initially but my understanding has always been that excess means you pay for a maximum of that amount, not a minimum and they gabbled away at me so fast it was pretty impossible to follow what they were saying. Eventually, they said the amount would be around £1,300 as a special favour for which they could supposedly get in trouble.

Even so, I looked it up on the Internet and I could have bought a whole replacement door for much, much less. Furthermore, a local friend had had 3 deep gouges taken out of the back of their car and were only charged £300 for fixing it.

A TOTAL RIP-OFF by con artists and, I will never know, but wouldn't surprised if they had a nice little number going with the local bodywork repair garage to split the massive overcharge.

When I first picked up a car I had to put a $50 deposit Plus other c*** that That added up to $86 When I called her and told her about the rear view mirror she wanted to take $500 out of my debit card for a deductible I told her not to take it out of my debit card that I would bring my Discover card to her I would use that then when I took the first car back she gave me credit because it was paying 5 additional dollars a day for an SUV and not a Sedan she told me I had $77 credit Monday when I took the second car back she had to rewrite another contract She put the deductible on my Discover card and instead of giving me my money credit that she took out of my debit card and put it back into my debit card she deducted it from the $500 deductible on my Discover card So I had $423 on my discover card and then she wanted me to pay another $50 deposit for the car that she switched me out on and I said well you didn't credit my debit card why should I pay another $50 you put it on my Discover card take it from there Since you put it in there I'm not giving you any more money. Once they have your cards in their system they wanna do as they please the only way you get your card out of the system is when they close your contract.

I reserved a minivan at the Lexington KY Airport enterprise got there to be told they don't take visa debit. Ok its an airport thing. I actually called the reservation line and found out I can go off the air port and the card will work. Made my reservation and was half way there in a Uber when the guy I JUST made the reservation with called me and told me he suddenly doesn't have a mini van for me. That all of a sudden he realized he had 7 reservation but only 3 vehicles. I asked about other offices he said no one in Lexington KY had any. I'm extremely extremely dissatisfied with this company. And I feel disrespected and lied to.

This location was open from 9am to 1pm. Why would Enterprise schedule 70 reservations in 4 hrs and have a staff of 4 employees? We arrived at 9am to check in. The line was 20 deep? Your rep that handles the reservation lied and reported it would take hours to debark from the cruise. It took less than an hour. Reservation was registered at Noon - should have been at 9am but your rep was incorrect. WAITED in front of that hotel from 9AM to 1:45PM, thats right 4hrs and 45 minutes, AFTER your business closed, when they finally gave us a car with no gas in and we barley arrived at Fort Lauderdale Airport as the with the gas light was on? The manager did NOTHING to make anything work, just sat at his desk and closed the door at 1pm and turned off the lights, let the other 2 poor employees take all of the wrath and complaining from all those stranded at this $#*! hole of an Enterprise Location, what a disaster Enterprise caused so many people, the point is if you want the 70 reservations, especially at a off site, where you have to retrieve the cars, you should be properly staffed to accommodate paying customers and not make excuses that you are understaffed.

No way to run a business as you manager is an idiot in customer relations and staffing.

Bailey helped me keep my reservation and made sure that I had a car when I got back from getting my drivers license. A Great Person!

Rented a SUV Premium through Hotwire for pick up this morning. Got there, said he didn't have the vehicle, we said we would accept a smaller suv. Then said that people ride by, see a vehicle on the lot, come in a rent it even if a reservation has been put on the vehicle. Then said we couldn't use a Visa debit/credit card drawn on a federal credit union. Said we needed bill statements from past 30 days. Then after finding those, he said we needed to supply 3 references! WTH!? We are in our 60's, perfect driving record. I am so angry right now and greatly disappointed.

Booked Enterprise as forced to by my insurer Aviva. Booked to pick up 4pm. Van delivered after 100 minute delay and by then in darkness
Van muddy and filthy
Told three staff present impossible to inspect and marked on check in sheet
Now being charged for scratch on tyre and teeny crack behind mirror which could not have been seen in dark
Staff deny I complained. Record marked on check in sheet erased.
Complaints not answered by branch just by 'computer says you did it' damaged recovery staff
Horrible horrible company operating unfairly
AVOID

They switched vehicles up on me. I had a Chev Equinox SUV RESERVED ahead of time BUT when I got there they'd given it to someone else so I was stuck with a Dodge Challenger for a 'WORK' vehicle (?). It was 4:30PM & I didn't have time to go elsewhere before dark. THEN they calim I 'scraped' a 'parking block' at the end of a parkin space and damage their vehicle. Wll IF I'd gotten what I was SUPPOSED TO that low to the ground Challenger might not have 'scraped' a 'parking block'. I dunno... I made complaint with my insurance who rented it for me as well. No one at Enterprise even cares... really?

Don't sign that dotted line without checking your car. Because that's exactly what they do first. They ask you to sign then they give you a piece of crap car. You call it in then they give you a fake reference number. Then they don't recognize that reference number they give you and then they MAKE your insurance pay for their damage. Such thieves and the worst customer service ever. I will never ever rent a car from all 3 of their rental car services. They all suck!

Rented a car from them. It was broken. We turned back in within an hour. CC company said don't pay it and refunded us. Enterprise then decides to bill us for a delinquent charge. Worst rental car company out there.

We were hit by one of your rental trucks and after contacting countless departments at your company, no one would take an incident report. I was specifically told by multiple employees to never use the words, "claim or report" or no one in your company would touch it. The person at our local branch openly mocked me because he knows he can get away with it. One person told me you have GPS tracking on all vehicles and he just laughed out loud when I suggested that you might. The local branch rep said, he definitely wasn't going to help me. When I asked about GPS he laughed hysterically and stated, "Go ahead. Call corporate, call claims, call anyone you want. Good luck with that! You track that down! Hahaha! No one is ever going to help you! Hahahaha!" Then, he hung up on me. This is the one person everyone at your company said I had to get a case number from or no one would be able to help me. No one in multiple divisions would start a case so you attempt to look for the person who returns a damaged truck. I understand it's a long shot, but it's what the police told us to do after filing the police report. I was repeatedly told you have ******* trucks on the road and you have no clue where they are. I find that hard to believe. It's clear that you have no system in place for non-customers who want assistance to report a hit-and-run renter. You rent trucks to companies for 2-3 years so they can hit people, cause property damage, and flee the scene of an accident and you will protect them, the criminal! No wonder your renter told us to "f*Ck off" and sped away. After two days of calling and countless Enterprise employees, they basically told us the same thing—to f*Ck off!