Enterprise Rent-A-CarReviews 5,817

I am overwhelmed with profound sadness and deep disappointment as a result of the shocking behavior exhibited by Enterprise Car Rental towards my business. As a loyal corporate account holder, I had entrusted them with our vehicle rental needs for the past two months. However, since April 2023, their unethical actions have led to fraudulent charges amounting to an astonishing £5,000 on my business account.

Despite my relentless efforts to address this grave issue, Enterprise Car Rental has shown a complete disregard and lack of respect. Numerous attempts to reach out to different managers and departments have been met with silence and indifference. Each time I have requested invoices or an explanation for these suspicious transactions, my pleas have been callously dismissed.

In a recent conversation with a manager named Roop, I sought resolution, only to be disheartened by his shocking lack of empathy and unwillingness to address my concerns. Instead, he casually assured me that he would forward my email to the appropriate party, leaving me hanging in uncertainty, waiting indefinitely for a response. This dismissive attitude not only falls short of satisfactory, but it also reflects the overall disregard that Enterprise Car Rental has for small independent businesses like mine.

If it were possible, I would give Enterprise Car Rental a single star, as they have demonstrated a complete disregard for their customers' well-being. I strongly urge everyone to steer clear of this deceitful company and the potential havoc they could wreak on your business. Additionally, I humbly request that anyone with knowledge or advice on pursuing legal action in this matter kindly share their insights in response to this review.

It has become painfully evident that Enterprise Car Rental is solely focused on enriching themselves, even at the expense of deceitfully extracting unauthorised payments from unsuspecting customers. Resolving the matter at hand seems to be of no interest to them; their sole focus lies in exploiting customers to maximize their own profits, leaving businesses like mine teetering on the brink of closure.

I got rental car from Joppa rd it was smell like a some one did pee in in this car then I trying to exchange a car they was keep saying tomorrow when I called next day they it will be Friday now such a terrific service

It was my daughters birthday weekend and I had plans to bring children to Six Flags New England, but unfortunately due to the weather changed, plans last minute and decided to rent a vehicle. I went online the night before and made a reservation for enterprise in Dorchester and they called me at 8:05 the next morning to let me know they did not have the vehicle that I needed. Then proceeded to make a reservation for the enterprise location in Randolph Massachusetts. Went to that location and patiently waited in the lobby for 45 minutes when finally, the agent informed me that no one checked my reservation and she apologizes but unfortunately, they didn't have a car for me at that location either. After calling dozens of rental company; I called the Raynham enterprise location where I spoke with Sebastian, who honestly was heaven sent! He was super kind and understanding and empathetic after listening to what I went through that day. He told me to head on over and he'll have a vehicle ready for me when I arrived. Upon my arrival, not only did he have the vehicle ready, but he was extremely attentive, kind and so easy to work with. I have rented many cars in the past, and I can say that this was the most easiest transaction and his customer service skills were above and beyond my satisfaction. This is my new location and I will refer all my friends and family, because the entire office was great overall.! I was greeted with a smile and spoken to, and a professional manner, and I really appreciate them for that.

Ogden/riverdale location is garbage I've had a reservation 3 different times and wasted my time going to pick up a vehicle they DIDNT have so reservations don't mean $#*! here...

Charles of YEG branch was really helpful, appreciate his assistance, Overall, Enterprise is really great!

One rental had a strong smoke smell in the car, but the sanitizer scent was so strong that we were unable to detect it until after the car sat in the hot sun. I have trouble with asthma, so this was very problematic. When we told them of this issue, they apologized, and we were given a discount to "make it a better experience." The Assistant Branch Rental Manager of the Independence, MO, location was Deneisha Abercrombie. She made sure our next rental opportunity was awesome!

Aloha Everyone,

At Enterprise, Ranel Espino provided excellent service along with a great car while mine was repaired. Mahalo!

Terrible service. They loaned a car and stereo cuts in and out. Tried to change cars and was told to call other locations as they donot have any cars left. Was put on hold over 30 minutes. Finally use another phone and they answered right away and when asked to talk to Tyler.the manager, immediately eas told there will be car for me. Arrived at location and there were 3 cars offered to me. We declined as there were not suitable for us. Was given a representative name for direct contact to change the car on Saturday. Called and left message with the gal at location for call Emmanuel to call back. No call back. This location is the worst service I ever had in renting vehicles. I DONOT recommend Enterprise. Go elsewhere.

Update, still ongoing and their motto is NO CAR AVAILABLE. They rent out a defective vehicle and refuse servicing their customers.

Go Elsewhere!

I am a "frequent" Enterprise Rental customer. I've never had an issue with Enterprise in Georgia where I reside. Howevr, I just recently flew out to Texas (Dallas Lovefield Airport) location & also received great service until returning the vehicle. I 4got my eyeglasses in the vehicle & it has literally been impossible to contact the front desk. I've followed up with all instructions & directions given online by "lost and found" dept. I have not received 1 call nor email in response. Whenever I call I'm always getting a recorder or transferred to another recorder. I finally spoke to someone from call center that took my information. She stated that I would be getting a call from the location to confirm my address. This all took place the same day I landed in Atlanta. As of today I still haven't heard anything from Enterprise. I'm highly upset & disappointed.
(White Toyota corolla) rented from Friday to Monday am b4 10am. Ian was a great guy who rented me the car, so this complaint does not reflect his services rendered at all.

We booked a 15 seater van 90 days in advance.on the day of our trip they simply said no vans are available and there are no alternatives they could arrange and simply cancelled our booking and ruined our week trip to WY & SD

Do NOT rent a car from this location. I was charged $659 without my knowledge for a rental which was covered by my insurance company. When I called this office to dispute I was given the company line and spoken to by a robotic human being. When my daughter initially went to this atrocious dealer to rent a car she waited FOUR HOURS for someone to assist her. This location is a pure nightmare. STAY AWAY. If I could post ZERO stars I would. (Photo below: the wonderful office where my daughter waited FOUR HOURS for assistance).

Money is the root of all evil. And enterprise car rental is it's name. You CANNOT treat people so badly and except good things to come from it.

Avis, whom I had reserved a car with had no cars with an expected wait of over an hour. Went over to Enterprise and had a car in minutes. I've had problems with Avis in the New York area and Enterprise has always come thru.

Brookline site at 996 Comm Ave,.
The manager is horrible. I am an enterprise plus member. Manger gave me a bad car. Fabricated damage. Disgusting.

I would like to thank Khrisna and Donna for helping us find the perfect car for our short Trip. They have been very helpful and accommodating with all our requests. I highly recommend enterprise Rent a Car Grande Prairie Airport Branch kudos to all the staff thank you

I rented from the location at 3200 S. Meridian, OKC, OK *******. Dejauan Brown was very helpful. Great customer service. He rental was great. Won't go anywhere else next time I need a rental. 5 stars for this location.

I would never rent from them. So made a reservation online, asked for a pick none available. Since we broke down on side of road. Made our way to enterprise location in Hamburg PA. The guy wasn't there. Waited for an hr. 5 min before closeing shows up and tells me have nothing. Really by that time every where is closed. So tells me might have something. Tells us has a Honda car. When traveling with 6 people. Had to get a car and put six kids in it. Which is illegal not enough seatbelts. Tried to call cooperation everyday. To see to trade at another location and nothing. Finally just stopped in New Jersey at airport and got something still no phone call. When and returned vehicle and now want to charge me because of scratches. When no one even did a walk through. So not gotta fight that. No communication whether about toll. Gas nothing. Worse place to ever rent a car.

When I received a parking ticket, they said they will cover it but instead I had to pay for it all. Ticket went from $13 to $78 because of them. Horrible service I'm extremely disappointed in this company. I've never once experienced such terrible customer service in this way. Never recommending anyone to this enterprise, you're gonna lose a ton of money. Stay away from them!