Enterprise Rent-A-Car

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Enterprise Rent-A-Car

Enterprise Rent-A-Car

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
How would you rate Enterprise Rent-A-Car?
grey stargrey stargrey stargrey stargrey star

Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

West Virginia
1 review
0 helpful votes
Follow C K.
Unfollow C K.
Share Review
Report Review

I used Enterprise for rental because my car was being repaired after an accident. The personnel were courteous and seemed interested in my well being and were diligent to recognize and issue with my insurance company. They worked with me and made sure that I (personally)was not charged when I shouldn't have been

Date of experience: December 26, 2024
California
1 review
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

The service was excellent during the initial rental and the return of the rental.

Date of experience: December 26, 2024
Pennsylvania
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Staff members amazing
December 26, 2024

Staff members amazing. We have never had a bad experience using them. Even when my son left his phone in the car we went up the very next morning they were busy and short handed they never made any of us wait to long and kept great communication like sorry give us a few mins where some places ignore you until they are ready to work. Eliza is one girl I'd let take care of our needs she's very friendly kind hearted helped on her day off to find my son's phone. We will definitely be long term care rentals from enterprises for life just because of this place in Wilmington De

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
Follow Lauren Z.
Unfollow Lauren Z.
Share Review
Report Review

That was my only issue was the vehicle
December 26, 2024

That was my only issue was the vehicle. Customer service was fine!

Date of experience: December 26, 2024
South Carolina
1 review
0 helpful votes
Follow James L.
Unfollow James L.
Share Review
Report Review

Initial contact difficult to establish, but in person contact went very well with an upgrade because of contact difficulties. Good experience overall.

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
Follow Maria L.
Unfollow Maria L.
Share Review
Report Review

Very professionals persons a d great place to rent a car

Date of experience: December 24, 2024
Ohio
1 review
0 helpful votes
Follow Judith O.
Unfollow Judith O.
Share Review
Report Review

Overall excellence service excellent car I will always use Enterprise

Date of experience: December 24, 2024
Georgia
1 review
0 helpful votes
Follow Deeangerleakia V.
Unfollow Deeangerleakia V.
Share Review
Report Review

Enterprise has taken care of me and family's rental demands for over a decade! I would definitely recommend Enterprise Rental and Sales to Anyone, no matter the details of his/her/their rental needs!

Date of experience: December 24, 2024
Texas
1 review
0 helpful votes
Follow Irma P.
Unfollow Irma P.
Share Review
Report Review

Very swift and effective, car was very clean and I was picked up and brought back home swiftly.

Date of experience: December 24, 2024
Texas
1 review
0 helpful votes
Follow Unhappy O.
Unfollow Unhappy O.
Share Review
Report Review

Does not have enough vehicles in your price range. You reserve a vehicle and then they switch it a more expensive vehicle.

Date of experience: December 24, 2024
Minnesota
1 review
0 helpful votes
Follow John U.
Unfollow John U.
Share Review
Report Review

Professional and courteous
December 24, 2024

Professional and courteous. They greeted me when I showed up very professional

Date of experience: December 24, 2024
New Jersey
1 review
0 helpful votes
Follow Joseph J.
Unfollow Joseph J.
Share Review
Report Review

We had the need to pickup a car for one day in downtown Austin to return to the airport early the next day. Enterprise's folks were friendly and efficient on a very busy Sunday morning. Five Texas stars to the team!

Date of experience: December 24, 2024
North Carolina
1 review
0 helpful votes
Follow Joseph O.
Unfollow Joseph O.
Share Review
Report Review

I had to rent a car because my car was in for repairs at a local collision shop. I was no sure how to coordinate with State Farm to make sure my benefits were maximized. The agents who assisted me were patient and very helpful with the process. The car was clean and ready to go when needed. All in all a great experience.

Date of experience: December 24, 2024
South Carolina
1 review
0 helpful votes
Follow Penny Q.
Unfollow Penny Q.
Share Review
Report Review

Over an hour late with my rental, car was filthy inside and out.

Date of experience: December 24, 2024
Wisconsin
1 review
0 helpful votes
Follow Kevin R.
Unfollow Kevin R.
Share Review
Report Review

Everything
December 24, 2024

Everything.
Was excellent! Clean vehicles, very friendly staff. Prices?
Was good and service was quick!

Date of experience: December 23, 2024
Missouri
1 review
0 helpful votes
Follow Angel C.
Unfollow Angel C.
Share Review
Report Review

Great customer service!
December 24, 2024

Great customer service! The entire process went very smooth from the beginning to the end.

Date of experience: December 23, 2024
California
1 review
0 helpful votes
Follow Enrique C.
Unfollow Enrique C.
Share Review
Report Review

I received helpful information from the enterprise team & I enjoyed the car I selected.

Date of experience: December 23, 2024
Virginia
1 review
0 helpful votes
Follow Rose Z.
Unfollow Rose Z.
Share Review
Report Review

Nannie's and his crew showed knowledge of their work and how to make it work for the people they are helping.

Date of experience: December 23, 2024
Illinois
1 review
0 helpful votes
Follow Kimberly B.
Unfollow Kimberly B.
Share Review
Report Review

Everything with my Enterprise car rental went well. I received the car I had reserved and the women at the Enterprise counter was professional and courteous. She was knowledgeable about the Jeep Wagoneer so I left feeling comfortable driving the vehicle. I will rent from Enterprise again.

Date of experience: December 23, 2024
Pennsylvania
1 review
0 helpful votes
Follow jennifer J.
Unfollow jennifer J.
Share Review
Report Review

💯 and we rent a lot with no issues, would not go anywhere else!

Date of experience: December 23, 2024