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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I used Enterprise for rental because my car was being repaired after an accident. The personnel were courteous and seemed interested in my well being and were diligent to recognize and issue with my insurance company. They worked with me and made sure that I (personally)was not charged when I shouldn't have been
The service was excellent during the initial rental and the return of the rental.
Staff members amazing. We have never had a bad experience using them. Even when my son left his phone in the car we went up the very next morning they were busy and short handed they never made any of us wait to long and kept great communication like sorry give us a few mins where some places ignore you until they are ready to work. Eliza is one girl I'd let take care of our needs she's very friendly kind hearted helped on her day off to find my son's phone. We will definitely be long term care rentals from enterprises for life just because of this place in Wilmington De
That was my only issue was the vehicle. Customer service was fine!
Initial contact difficult to establish, but in person contact went very well with an upgrade because of contact difficulties. Good experience overall.
Very professionals persons a d great place to rent a car
Overall excellence service excellent car I will always use Enterprise
Enterprise has taken care of me and family's rental demands for over a decade! I would definitely recommend Enterprise Rental and Sales to Anyone, no matter the details of his/her/their rental needs!
Very swift and effective, car was very clean and I was picked up and brought back home swiftly.
Does not have enough vehicles in your price range. You reserve a vehicle and then they switch it a more expensive vehicle.
Professional and courteous. They greeted me when I showed up very professional
We had the need to pickup a car for one day in downtown Austin to return to the airport early the next day. Enterprise's folks were friendly and efficient on a very busy Sunday morning. Five Texas stars to the team!
I had to rent a car because my car was in for repairs at a local collision shop. I was no sure how to coordinate with State Farm to make sure my benefits were maximized. The agents who assisted me were patient and very helpful with the process. The car was clean and ready to go when needed. All in all a great experience.
Over an hour late with my rental, car was filthy inside and out.
Everything.
Was excellent! Clean vehicles, very friendly staff. Prices?
Was good and service was quick!
Great customer service! The entire process went very smooth from the beginning to the end.
I received helpful information from the enterprise team & I enjoyed the car I selected.
Nannie's and his crew showed knowledge of their work and how to make it work for the people they are helping.
Everything with my Enterprise car rental went well. I received the car I had reserved and the women at the Enterprise counter was professional and courteous. She was knowledgeable about the Jeep Wagoneer so I left feeling comfortable driving the vehicle. I will rent from Enterprise again.
💯 and we rent a lot with no issues, would not go anywhere else!
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

