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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had to rent a car because my car was in for repairs at a local collision shop. I was no sure how to coordinate with State Farm to make sure my benefits were maximized. The agents who assisted me were patient and very helpful with the process. The car was clean and ready to go when needed. All in all a great experience.
Over an hour late with my rental, car was filthy inside and out.
Everything.
Was excellent! Clean vehicles, very friendly staff. Prices?
Was good and service was quick!
Great customer service! The entire process went very smooth from the beginning to the end.
I received helpful information from the enterprise team & I enjoyed the car I selected.
Nannie's and his crew showed knowledge of their work and how to make it work for the people they are helping.
Everything with my Enterprise car rental went well. I received the car I had reserved and the women at the Enterprise counter was professional and courteous. She was knowledgeable about the Jeep Wagoneer so I left feeling comfortable driving the vehicle. I will rent from Enterprise again.
💯 and we rent a lot with no issues, would not go anywhere else!
I am happy with the service & the car I gat if again I need a car rental I will definitely rent from this place
Raymond and Mia provided a 5 star service. Car was excellent, no wait time and overall fantastic experience
Best place to ever rent a car 😁I would definitely tell everyone about you and I love my first time experience it was incredible
Do not expect quick service and for sure don't expect getting picked up from or delivered to wherever you need to rent the vehicle! They couldn't help me either way!
I was very satisfied with my service every think was great the car was clean and full of gas and that's how I returned it thanks for yall business
The team at the Enterprise Wayne NJ location was most attentive and helpful. The rental process was easy and fast. The location had a large variety of cars and the physical location was very clean and inviting. I had a small issue with the the initial car provided and the team rapidly switched out the vehicle to address the issue. I had no disruption to my travel. Thank you to the entire staff at the Wayne NJ enterprise location.
GREAT experience All around. 👍 Sira the desk person was GREAT. I use Rental cars alot.And I feel very satisfied with this company. I got the same car twice in a row. That's Great. No getting use of a different model. And I feel if I gave them enough Time. Getting the same model,at that location could happen 95% of the Time. Great place to rent a car
Great customer service at the Norcross store by Nykia F. And Rafael E! They really made my day so much better even though at first they did not have any vehicles available. However, they called around, found one and I was on my way. I so appreciate them working together to get the job done. Kudos!
Great experience and highly recommend enterprise services
Excellent experience with Enterprise. I would rent a car from them in the future.
I'm a long time Enterprise customer. I travel extensively for work. Enterprise is always my first choice. Their customer service, communication, quality of care is top notch.
Picked up car from Savannah International Airport. Which didn't start to good. It was a corporate pickup and the company agency left off payment info. But once that was squared away it was good to go. They even upgraded me to a full size. A 2025 Malibu. My drop off date was the 16th in Winder, GA. Where as I was closing one contract and opening a new one. They didn't have anything on the lot comparable to the one I was in. They said I could keep the car for the new contract. Good customer service. But, on that following Thursday the 19th I started the car to allow ìt to warm up cause it was in the low 30's. Was talking with co-worker when the car locked itself with the fob inside. I call Enterprise Roadside assistance 1 a.m. said someone was 45 mins away. 45 turned into 90 mins. That 90 turned into they can't get no one out to me till 730 am. I explained to them the car was running and it was 30 degrees outside and I'm stranded to which feel on deaf ears. Long story short after spending all night in the freezing cold I wait till 730 and one shows. I made 8-10 calls to roadside assistance. After 4 or 5 vendors that was suppose to show up someone finally got to me and unlocked the car at 1130am. So, it took them 10.5 hrs to get someone to unlock the car. Don't know why they couldn't contact OnStar to unlock the vehicle. But have me wait that long in the cold was just not right. And I have pay a 55.00 fee for them coming out. What kind of customer service is that?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members