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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The two individuals that helped us in North Carolina and New York were among the nicest, most helpful and best customer service – related employees we've ever experienced!
They provide excellent customer service every single time and, they make renting the most easiest and manage to always come through when unexpected occurrences happen.
Renting a car was a very nice experience. The car was available when I went to pick it up and was clean Customer service is excellent at the Northport location
The gentleman that worked with me getting the car was a great guy. He helped me the best he could and was super nice. I would definitely recommend working with him at the speedway location in Indiana.
It was an overall good experience. The staff was friendly and helpful. The rental was nice, and I did not have any issues with it or the rental experience.
A very good place to go. They took care of all our needs and was very helpful
Amazing customer service and nice people
Definitely will go back
Wes was great. He listened to my needs and went above and beyond to make sure they were met.
Everyone was very helpful and communicative in helping me
Car reeked of cigarettes and I was charged twice. Would not recommend using them to anyone.
Good customer service, well serviced car and drop off was fast and easy.
I have been using Enterprise for years…but lately the customer service was the worst! Grady was the employee with the worst attitude ever. His under-toned racism was definitely a deal breaker for me! I felt so uncomfortable and dissatisfied. The crazy part is he was not even the employee I worked with and yet he made it seem like the employee i was working with didn't know how to do his job. I used to like Enterprise but you guys have really lost y'all way as long as Grady is at this company I will no longer use you all.
Great guys that were there when I picked up the rental.
The process was really simple and fast. The attention of the people at the counter was excellent. In general terms, it was a very good experience
Great service. Very fast. Hertz called me last minute to inform me they didn't have a car even though I had a reservation. Walked in to Enterprise and they literally had me on the road in 10 minutes.
I have to say the people who work at this white Bear Lake location from the guy that cleans the cars to each of the people I have interacted with at the front counter, truly embrace guest service. I'm always asked if there's anything else they could do for me. The cars are consistently clean. I think the only way they could make this place would be to put a water cooler in the lobby and a cheese plate on the front counter. Were that the case they would probably be asking you if you need a refill. This is truly a service minded culture.
This enterprise located in Alameda was the best car rental I've ever been to👍🏽
Customer service is definitely more than a five star and I owe that to Justin
Helpful, knowledgeable, respectful amazing. I would definitely come back to this location and highly recommend them. I also wanted to mention Gary he was amazing also.
Sincerely, Joanne A
The experience was quick and easy. The representative was helpful and friendly. I would recommend them to anyone looking for a rental.
My experience was very good they had a vehicle ready to go for me when I got there and they were very professional. On returning the vehicle we were in and out within 10 minutes and on our way Definitely would use them again and recommend them to anybody that needed a rental car.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members