On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Simple transaction not complicated by sales pitches.
Excellent service with a friendly knowledgeable crew,, always great to deal with these people
Good experience. It's was a rental without reservation but the staff did everything to find the car that I needed.
Either overcharged or incredibly too expensive. A Toyota Corolla: for 3 days in San Rafael, CA, estimated the charge at$459.71 or $153/day. They actually charged $759.71 or $253/day. I'm discussing this with Enterprise.
It was very good experiencing a blessing I wanna give a very special thanks to the team over there as well as Taylor
Ease of booking, picking-up and dropping off was exemplary.
Beautiful automobile, vehicle pickup and drop off very easy. Why I give a poor rating is due to the fact that I had to pay $150.00 for uber costs, as I was promised there would be someone there when my flight arrived for me to pick up the keys. I remained in contact with the facility regarding my flight delay and my arrival time. Each time I was promised someone would be there for me to get keys, till 2:00a.m.
There was no one there when I arrived, at 1:20a.m. Therefore, I had to uber to the hotel and back to the airport to pick up the rental car and had to wait till they opened at 8:00 which also negatively impacted my morning schedule.
See my comments. They were all good. Will use you in the future. Thanks again
I've had a bad experience with another enterprise location, so I decided to switch to the Great location in souderton, and I didn't regret, nice and attentive agents helped us find the right car thanks
Enterprise stands behind its word. Staff knowledgeable and helpful
Great from start to finish Major was Great and his female assistant personable and friendly
I feel so safe driving Enterprise vehicles. The cars are immaculate and well maintained. I also take my grandchild to an appointment and have no doubts that she is safe. The staff is wonderful. I am treated cheerfully and treated so well.
Dependable vehicle. Efficient service. Easy experience, hassle free.
Very good experience. Worked with me to find the right vehicle! I am vertically challenged!
Everyone was super friendly and helpful. The car was shiny clean, ready when expected and perfect. I am so glad to find a good Enterprise shop near my new home because I do need to rent a car from time to time. ~Thanks~
It's wonderful to have easy access to be able to rent a car. I've been having lots of car trouble lately. Being able to travel for my grandson's birthday party, helped make more wonderful memories!
The staff were very friendly and helpful and the store manager was very nice and very supportive he understood my concerns about the situation and the car
Always on task and on point. Enjoyable rental experience every.single.time. Thank you Jordan and team!
Coby (a car rental agent at the Chatt Downtown location) made sure that I had AWD vehicle given the inclement weather. This show his level of care for his customers in making sure they are safe while traveling. Thank you for the his concern and his great customer service!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks, Stephen! Glad you had a great experience! Appreciate the feedback. - Cathy