Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
How would you rate Enterprise Rent-A-Car?
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Great staff, quick responses, and nice vehicles! Both pick-up and drop-off were a breeze

Date of experience: January 25, 2025
Indiana
1 review
0 helpful votes
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Great service, friendly staff
January 25, 2025

Great service, friendly staff. Run very efficiently and easy to work with the people there.

Date of experience: January 25, 2025
Iowa
1 review
0 helpful votes
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The agents are getting to know me and my preferences which makes the entire experience more user-friendly.

Date of experience: January 25, 2025
Pennsylvania
1 review
0 helpful votes
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They took care of me after my car was being serviced

Date of experience: January 25, 2025
Oklahoma
1 review
0 helpful votes
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Simple and professional experience!
January 25, 2025

Simple and professional experience! They even picked me up for the rental. Very clean vehicle with no issues. Muskogee Enterprise exceeded my expectations!

Date of experience: January 25, 2025
North Carolina
1 review
0 helpful votes
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Fast and efficient service
January 24, 2025

Fast and efficient service. Car was ready and clean. Associate was well trained and courteous.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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The employees we had helping us both picking up and dropping off. We're so friendly and helpful they will be the reason I come back. The vehicle was nice clean but I expect that. For me it's the employees

Date of experience: January 24, 2025
Wisconsin
1 review
0 helpful votes
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I couldn't be happier with my experience. Very friendly understanding workers. Very clean fine tuned rental, who understood I kept having to extend the rental

Date of experience: January 24, 2025
Connecticut
1 review
0 helpful votes
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Enterprise picked me up due to me being in range of the location. Driver was promot and pleasant on arrival. Once I arrived, thr branch manager had my rental ready and prepped in which allowed me to be in and out swiftly. The car that was provided was clean and presentable. I have a another upcoming reservation next week and look forward to another postive experience.

Date of experience: January 24, 2025
Kentucky
1 review
0 helpful votes
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My experience was positive
January 24, 2025

My experience was positive.
Kendall and his Associate were professional, courteous, answered my questions.
My Deposit was in my bank account the day after I returned the rental.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Friendly accessible gave me a ride car was clean and perfect

Date of experience: January 24, 2025
Georgia
1 review
0 helpful votes
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I had a great experience with Enterprise. They will take care of you! I would definitely recommend them to anyone!

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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I had an excellent experience
January 24, 2025

I had an excellent experience. We were in an icy mountainous terrain and all their vehicles were top of the line 4x4 trucks. They have the right vehicles in the right places. The staff was polite, the truck was clean, and it was easy to return.

Date of experience: January 24, 2025
Virginia
1 review
0 helpful votes
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Very professional and kind
January 24, 2025

Very professional and kind. Didn't have to wait long at all. Even found my bank card I had left in the car. Wow 😮 I was very pleased! Would recommend Enterprise to all my Friends! And I could use a discount on my next rental 😁👍Thanks to Y'all! God bless

Date of experience: January 24, 2025
Massachusetts
1 review
0 helpful votes
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Very nice experience I like this car inside is very impressive

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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I love renting a car from enterprise I will always rent my car from them

Date of experience: January 23, 2025
Alabama
1 review
0 helpful votes
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It was very good.i would most definitely recommend you all whith no hesation and that's from the bottom of my heart.

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
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The car was excellent and the staff was tremendous.

Date of experience: January 23, 2025
Iowa
1 review
0 helpful votes
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The people we worked with we knowledgeable and courteous! They know their job very well!

Date of experience: January 23, 2025
Pennsylvania
2 reviews
0 helpful votes
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This location was very understaffed and the manager working the counter was amazing! He handled everything with precision, control, and amazing customer service. Great to meet him and to do business with him. Will definitely be back!

Date of experience: January 23, 2025