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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everything was fine except the powerful smell of marijuana that was in the car upon picking it up.
Jean Pierre took care of me and gave me an excellent car with excellent customer service. Was in and out. Would recommend him to anyone. 10 out of 10.
Some misunderstanding re insurance. And not comfortable with rented vehicle. But it all worked out in the end. Agent should not assume person has rented with them before.
My experience was great I enjoyed my rental the car rolled very smoothly thank you
Expert and pleasant persons on both rental and return.
Will do Enterprise next time.
Satisfied with my experience and would do it again
The representatives here are all so amazing. My pick up and drop off were Hassel free and quick. Everyone is very friendly.
Super pre registration was efficient and saved a ton of time.
The vehicle was a newer model and clean very nice and just what I paid for.
I'll be back
I wanted to take a moment to commend Moe for his outstanding assistance during my recent car rental experience. He was incredibly helpful in guiding me through the process of renting a car using my debit card and military ID, which can often be a challenging situation. Moe's expertise and professionalism were instrumental in helping me save a significant amount of money. For context, Hertz was requiring a $500 hold in addition to the rental charges, which was a major financial burden for me at the time. Moe not only helped me avoid that stress but also made the entire process smooth and hassle-free.
Beyond the financial relief, Moe's kind and professional demeanor alleviated a lot of the anxiety and frustration I was feeling. His ability to handle the situation with such care and efficiency truly made a difference. He was an absolute joy to work with, and I believe his exceptional service deserves recognition. I strongly recommend considering Moe for a promotion—he is a tremendous asset to your team at Enterprise.
The rental was very dirty on the outside! It wasn't the rental I was supposed to get! Clair, the lady that came to pick me up had called me to see if I was ready to be picked up and told me I was getting a Nissan but instead I got a Chevrolet Malibu which was all dirty! It also seemed like it wasn't serviced before I got it bc there were alert images popping up on the dashboard and the left rear tire needed air! Also had an issue getting back my $300 deposit! The manager Holly didn't do things correctly so it took a week before I got my deposit back! When I called her about it, she had said she put the deposit back the day before but that wasn't accurate bc I got an email she sent right when I was talking to her verifying the transaction! So I feel she wasn't being honest at all about anything! It was all a nightmare experience! Then I was told by Clair that I was going to get a free one day rental for all the inconvenience and Holly the manager ended up calling me that Clair didn't say that I was getting a free rental! That what she had said was that if I rented a car for a day, I would get the second day free which is not true! I know what I heard! I've rented from Enterprise for many years and this was the first time I've ever experienced such a horrible situation! The whole thing caused me anxiety!
The staff was very helpful, courteous and professional
Great staff, quick responses, and nice vehicles! Both pick-up and drop-off were a breeze
Great service, friendly staff. Run very efficiently and easy to work with the people there.
The agents are getting to know me and my preferences which makes the entire experience more user-friendly.
They took care of me after my car was being serviced
Simple and professional experience! They even picked me up for the rental. Very clean vehicle with no issues. Muskogee Enterprise exceeded my expectations!
Fast and efficient service. Car was ready and clean. Associate was well trained and courteous.
The employees we had helping us both picking up and dropping off. We're so friendly and helpful they will be the reason I come back. The vehicle was nice clean but I expect that. For me it's the employees
I couldn't be happier with my experience. Very friendly understanding workers. Very clean fine tuned rental, who understood I kept having to extend the rental
Enterprise picked me up due to me being in range of the location. Driver was promot and pleasant on arrival. Once I arrived, thr branch manager had my rental ready and prepped in which allowed me to be in and out swiftly. The car that was provided was clean and presentable. I have a another upcoming reservation next week and look forward to another postive experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members